Nov 2021 – Jan 2023 · 1 yr 2 mos · Bengaluru, Karnataka, India

• Led the Product Management for AI / ML and Analytics features for Salesforce Customer Data Platform a.k.a Salesforce Genie.
• Led the customer and market research to prioritize and build the roadmap for AI/ML initiatives within the Salesforce Customer Data Platform.
• Worked cross-functionally with Engineering, Services, Support, Marketing and documentation team to launch the pilot features within Analytics and Machine Learning areas.
• Worked with Data Scientists and Analysts on customer end to help quick feature adoption and gather the feedback on improving on the Pilot features.

Aug 2019 – Oct 2021 · 2 yrs 2 mos · Bengaluru, Karnataka, India

• Led the Product Management for Recommendations (Enterprise Class eCommerce Recommender System) and Insights (AI-Driven Analytics) Products of Bloomreach Commerce Experience Platform. Bloomreach is the leader in eCommerce Experience powering 25% of all US and UK eCommerce experiences.
• Led the transition of Bloomreach Recommendations Product from inception to successful Enterprise class SaaS Product Recommender System achieving 40% more than the target growth in 2020.
• Helped Sales team to close deals with several large strategic accounts and Services team to successfully conduct A/B Tests with the competitors.
• Regularly engaged with customers to gather feedback, identity feature gaps and synthesize the requirements during the pre and post Product launch phase to prioritise the Product Roadmap and backlog for Global Engineering team of more than 15 Developers.
• Worked with Data Scientists in defining business metrics and success criterion for A/B tests to identify and purse new algorithms and improvements.
• Developed and Delivered webinars, trainings and conference presentations to educate users.

Oct 2017 – Jul 2019 · 1 yr 9 mos · Pune Area, India

• The Forrester Wave, Product Information Management Solutions, Q2 2018 has named
• Contentserv the leader within PIM Market.
• Owned and launched the MDM-PIM centric Marketing Experience Management
• Module of the Product Experience Platform for retail e-commerce platforms.
• Building the contextual real-time content delivery system based on Search
• Recommendations (Elastic LTR) and Apache Prediction IO.
• Designed the roadmap and conceptual strategy for the Marketing Experience
• Management and Digital Asset Management Products of Contentserv Product
• Experience Management Platform.
• As a Lead UX Product Manager, designed the wireframes for overall user flows
• across PIM, MDM and MXM products of Product Experience Platform.
• Worked with multiple large scale customers (5B+ revenue). Provided onsite
• customer support to conceptualise requirements into Product Features as a part of
• Contentserv Development Partnership Program.

Jul 2013 – Sep 2017 · 4 yrs 2 mos · Noida Area, India

• Worked on Adobe Marketing Cloud Solutions including Adobe Experience Manager (AEM) ,
• Adobe Analytics and Adobe InDesign Server and Client.
• Designed and developed multiple features including Metadata Management, Asset
• Insights, InDesign Catalogue Management for Adobe Marketing cloud.
• Designed and developed training material for Adobe Digital University. As Adobe
• Certified Expert of the AEM, delivered onsite training sessions to Adobe and partner
• consultants.
• Worked with Experience Design team for building wireframes for various product
• features. Created technical documentation for Beta customers of the product.
• As a Certified Scrum Master, helped Product management in the creating user
• stories and road map for various features.
• As a part of development team, worked with Adobe Customer Support team on
• critical customer issues to provide quick guidance and resolution.