Apr 2022 – Apr 2024 · 2 yrs · Bengaluru, Karnataka, India · On-site

• Strong communicator with a proven ability to align senior leaders, peers, teams, and customers through clear expectations and progress updates.
• Identified and executed opportunities to simplify and innovate processes, delivering scalable solutions across multiple geographies.
• Led global Kaizen and continuous improvement initiatives, aligning cross-functional teams to enhance customer experience and operational efficiency.
• Directed cross-functional teams to deliver high-impact, complex initiatives against clearly defined milestones and business objectives.

Nov 2019 – Apr 2022 · 2 yrs 5 mos · Bengaluru, Karnataka, India · On-site

• Drove end-to-end delivery of large-scale, complex programs by partnering with Engineering, Marketing, Legal, and Operations from product ideation through launch.
• Enabled global teams through standardised project management practices, leading cross-geo process transformation initiatives.
• Defined and owned product roadmap strategy for customer-facing products, ensuring alignment with business objectives and customer impact.
• Led senior-level engineering discussions on technology strategy, architecture, and long-term scalability to support product vision.

Jun 2017 – Nov 2019 · 2 yrs 5 mos · Bengaluru, Karnataka, India · On-site

• Owned end-to-end delivery of multiple, concurrent programs across geographies by coordinating cross-functional teams and strategic vendors.
• Defined, governed, and continuously evolved program processes and SOPs, driving innovation to improve quality standards, eliminate waste, and reduce non-value-added work.
• Led global process rollout and change management, ensuring timely adoption, standardization across locations, and long-term sustainment through continuous evaluation.
• Applied a data-driven approach to problem-solving, translating insights into actionable recommendations and measurable outcomes.
• Partnered closely with Legal, Operations, and Engineering leadership to deliver complex, customer-facing products and programs at scale.

Oct 2016 – Mar 2017 · 5 mos · Bengaluru, Karnataka, India · On-site

• Defined the brand vision and strategy, establishing scalable SOPs and comprehensive content and governance guidelines to ensure consistency and quality at scale.
• Led high-impact digital campaigns, driving SEO and performance optimization across Google and Meta (Facebook) platforms.
• Built, scaled, and led a high-performing team of full-time and contract content writers, designers, and editors.
• Championed team development and performance excellence, consistently delivering against aggressive timelines and business targets.

May 2014 – Oct 2016 · 2 yrs 5 mos · Bengaluru, Karnataka, India · On-site

• Key contributor as a core team member in the successful launch of Livspace.
• Oversaw all written content strategy and execution, including style guides, website copy, blog posts, marketing collateral, email campaigns, PR, and external communications; also contributed to visual content strategy.
• Led the hiring, mentoring, and development of content writers, customer support representatives, and editors to build a high-performing team.
• Managed end-to-end customer experience initiatives, ensuring consistent messaging, engagement, and satisfaction across touchpoints.

Apr 2013 – Mar 2014 · 11 mos · Bengaluru, Karnataka, India · On-site

• Conducted in-depth monitoring of trends in the US and UK markets to inform content strategy.
• Consistently produced SEO-optimized articles, driving sustained engagement and viewership for all published content.

Jan 2012 – Mar 2013 · 1 yr 2 mos · Chennai, Tamil Nadu, India · On-site

• Served as prime-time news anchor for English news bulletins since January 2012, delivering engaging and credible content.
• Oversaw content creation and output editing, ensuring high-quality, compelling news production.
• Developed bulletin content with a focus on relevance, accuracy, and adherence to rigorous journalistic standards.
• Hosted interviews with prominent celebrities and political leaders, demonstrating strong communication and interpersonal skills.