Dec 2024 – Aug 2025 · 8 mos · Gurugram, Haryana, India

Mar 2022 – Dec 2024 · 2 yrs 9 mos

Apr 2021 – Mar 2022 · 11 mos · Gurugram, Haryana, India

Jul 2016 – Apr 2019 · 2 yrs 9 mos · New Delhi Area, India

• Maintain customer satisfaction through strong customer success management and strong consulting skills
• Develop and maintain positive client relationships at all organization levels with existing corporate accounts
• Drive renewals on assigned accounts
• Partner with the Sales team to meet account strategies
• Partner with the Project Management Team (where applicable) to serve targeted accounts
• Partner with clients and lead pilot projects and implementations
• Partner with clients during project launch
• Provide reactive and proactive customer service to ensure the customer’s ROI and satisfaction is the highest possible (efficacy process)
• Plan and deliver periodic account updates and reviews, in collaboration with the sales team
• Document and gather customer and project information in the CRM system
• Written and verbal fluency in English and French essential
• 3+ years customer direct sales and or post sales management calling on fortune 1000 companies OR same level of experience implementing training solutions in large companies
• Experienced in customer success management
• Demonstrated ability to successfully interface with senior management and develop long-term relationships with customers
• Strong consultative skills
• Experience working with and cross-selling to clients remotely
• Working on FTP NTP server, cloud-based server and Data concentrators different RS485, TCP/IP Modbus devices
• Profound knowledge Lora, Modbus, Sensors and other devices used in solar energy generation
• Strong written and oral communication and influencing skills
• Tools used: FTP server, RS485, TCP/IP Modbus Communication

Feb 2015 – Jul 2015 · 5 mos · Nantes Area, France

• Successfully completed a research-oriented project titled “Time Delay Estimation for Ultrasonic Detection”.
• Created an estimator in order to estimate and Improve the Efficiency of Time Delay Estimation for Ultrasonic Detection.
• Main activities for the project were implementation and simulation of TDE code on Matlab Software, Techniques like Multiplication Method, Cross-Correlation, Three-point Interpolation Method, and Modified Gaussian Method were used.

Aug 2012 – Jun 2013 · 10 mos · Pilani india

• *Main activities for the post were Giving Lectures, Assisting Practical Laboratories, Preparing Exam papers, Correcting answers sheets, Managing cultural fest and administrative work.