Oct 2023 – Nov 2025 · 2 yrs 1 mo · United States · Remote

• Dr. Erica B. Wattley is a seasoned Sr. Account Executive at T-Mobile, specializing in K-12 Education. With a track record of driving sales, renewing contracts, and enhancing customer satisfaction, Dr. Wattley excels in increasing revenue by being ranked #1 Nationally for T-Mobile Education Sales for 2024 in percent to quota and number of total activations.
• Proven Sales Hunter: Consistently exceeds sales targets by utilizing my extensive contact list to generate opportunities.
• Relationship Management: I cultivate valuable customer relationships to drive sales growth and account expansion.
• Analytical Proficiency: Dr. Wattley conducts sophisticated data analysis and provides insights for up-sell and renewal opportunities.
• Ongoing Excellence: Committed to continuous training which ensures up-to-date knowledge of products and services.
• Goal-Oriented: Dr. Wattley consistently meets or exceeds all departmental goals and objectives.
• Ethical Leadership: I maintain high standards for professional conduct and fosters a positive, inclusive environment.
• Connect with Dr. Wattley for collaborative opportunities in the dynamic field of K-12 Education with T-Mobile.

Jan 2023 – Oct 2023 · 9 mos · Atlanta, Georgia, United States · Remote

• Led initiatives that resulted in a reduction in churn, created comprehensive playbooks, established standardized operating procedures, and significantly improved the efficiency of technical support.
• Proficiently demonstrates the capability to devise strategic plans, transform them into actionable initiatives, and oversee their successful execution on a global scale to drive new sales and expand existing ones.
• Conducting product demonstrations, addressing product-related inquiries, and elucidating how our offerings can effectively address the specific business challenges faced by our clients, partners, and vendors.
• Take charge of the entire lifecycle of associates dealing with clients, partners, and vendors, encompassing recruitment, interviews, onboarding, and comprehensive training.
• Cultivate and nurture enduring relationships with our clients, partners, and vendors by assessing potential risks, proactively identifying and addressing challenges, swiftly adapting to evolving circumstances and constraints, strategically communicating these aspects to stakeholders, and skillfully handling de-escalation scenarios when necessary.
• Play a pivotal role in the seamless implementation and onboarding of clients, partners, and vendors for optimal utilization of our SaaS solutions. This includes promptly resolving any emerging issues and providing comprehensive training in adherence to industry best practices.
• Harness the power of data analysis tools to pinpoint gaps and present intricate insights to clients, partners, vendors, account managers, and leadership on a weekly basis. These insights are instrumental in devising plans and achieving the defined customer metrics and service level agreements (SLAs).
• Spearhead the formulation of policies and the establishment of organizational structures while effectively juggling multiple projects and adeptly tackling challenges.

May 2017 – Jan 2023 · 5 yrs 8 mos · Atlanta, Georgia, United States · Hybrid

• Responsible for sales strategy, go-to-market, field operations, workforce optimization and revenue recognition for all markets and verticals in Hush’s business. Lead a team of five AVPs across globally to cultivate and maintain executive-level relationships inside global Fortune 500 companies and engage in executive mapping, territory and account strategy and escalated problem resolutions.
• Within two years; ramped-up and grew the America's Service Team’s annual revenue 620% by pivoting to a platform sales model, creating go-to-market motions and recruiting and training high-caliber talent.
• Grew SaaS sales 100% by optimizing analytics to drive client adoption.
• Led efforts to create a customized enablement program for the Japanese multi-national sales team, which resulted in revenue growth of 72% within a previously untapped and highly competitive market.
• By building a high-performance, accountable and winning culture; stabilized the work environment and dramatically reduced employee attrition from 46% to 8%.
• Acknowledged across the company as a strong mentor and coach. Distinguished for consistently recognizing talent, optimizing human capital and exceeding DEI objectives.
• Cultivated partnerships with top executives in industry leading technology companies (Cisco Systems, PAN, Juniper, Zscaler, Checkpoint, HPE Aruba and Dell); which reestablished market credibility, increased the sales pipeline and led to new product/service solutions.
• As a distinguished high potential employee, selected to serve on the Risk Committee and to participate in the Global Leadership Program.

May 2016 – May 2017 · 1 yr · Atlanta, Georgia, United States

• As Chief Academic Officer of Cyber Security Institute & Cyber Prep Institute, I have primary authority and accountability for the academic performance, the supervision of curriculum and instruction, as well as supervision of academic faculty and staff. I am committed to the success of all students and whose experience, knowledge, and drive will set the tone for a supportive Cyber Security Institute & Cyber Prep Institute's online climate that challenges and motivates our diverse students, staff, and stakeholders.
• As CAO, I have a passion for fulfilling Cyber Security Institute & Cyber Prep Institute's mission to identify and provide solutions to maximize support for IT students and the educators responsible for nurturing their success. I am committed to providing direction and support as Cyber Security Institute & Cyber Prep Institute offers Virtual Instruction provided by top industry leaders utilizing collaborative Virtual Classroom Technology designed to help students acquire industry experience & best practices.
• Provides direction and leadership while collaborating with faculty, counselors and administrative staff to assist with academic program development and expansion; oversees Cyber Security Institute & Cyber Prep Institute’s relationship with colleges & universities, as well as military campuses within the United States. This position is a member of the senior leadership which is responsible for academic strategic planning and program development; developing student data analytics assessments that are tied to future outcomes, in addition to budgeting to improve student retention, progression and increased graduation rates.

Dec 2009 – May 2016 · 6 yrs 5 mos · Online

• Programmatic Planning and Operations
• Aligned course objectives to overall program outcomes.
• Evaluated transfer hours for business, banking, finance, and real estate.
• Ensure program compliance with University, state, and accreditation policies
• Provide timely responses to requests and inquiries as well as feedback to all internal, external, current and potential stakeholders.
• Evaluated and reviewed faculty instruction for annual reviews.
• Help to plan and implement appropriate systems for execution of student comprehensives.
• An administrative position with responsibilities for academic and faculty affairs related to the College of Undergraduate Studies programs.
• Evaluated and reviewed faculty instruction for annual reviews.
• Chaired the (SCC) Student Conduct Committee and resolved
• Academic Integrity problems with the AUO Director of Student Affairs including budgeting for online and ground campuses
• Responsible for hiring, evaluating, managing, and professionally developing professors for various courses both ground campus & Online.
• Evaluated transfer hours for business, banking, finance, and real estate.
• Chapter Advisor for The National Society of Collegiate Scholars.
• eLearning Platform Curriculum Content Development with eCollege, D2L, Learning Objects, Blackboard Collaborate, BrightSpace, and more.
• Learner-centered instruction through distance delivery mechanisms

Aug 2009 – Aug 2012 · 3 yrs · Atlanta, Georgia, United States

• Oversee the ESOL/Title III, world languages, and dual immersion programs, as well as the translation/interpretation services, Migrant Education, and ESOL Parent Outreach, supervise district level staff, provide guidance & support to schools, departments and other programs, develop and provide professional learning, and manage district level budgets.
• Accreditation Committee member responsible for program alignment to stated
• objectives
• Engagement Administrator of The Year.
• Responsibilities include student discipline, attendance,
• instructional supervision, and faculty & staff evaluation and development.
• Serving as Chairman, Self-Study Steering Committee 2009-2011.
• Utilizes Web browser and search engines to locate and evaluate
• technology-based educational sites that support the instruction and
• enhance interactivity.
• Administrates foreign language faculty meetings using hardware,
• software and/or educational training sessions used for curriculum.
• State of Georgia Board Certified Teacher.