Aug 2025 – Present · 9 mos

• Leading enterprise-wide change management for AI-first delivery culture and adoption of AI/Gen AI tools, working directly with CxOs, Senior Leaders and stakeholders
• Driving organization-wide adoption of AI capabilities and tools

Apr 2024 – Present · 2 yrs 1 mo

• Managing organizational change management for the transformation initiatives
• Managing internal and external communications

Apr 2024 – Feb 2026 · 1 yr 10 mos

• Established Engineering Excellence function comprising of Agile, DevOps, Testing and Accessibility CoEs to elevate the delivery standards

Aug 2023 – Feb 2026 · 2 yrs 6 mos

• Managing transformation and operational excellence of Internal IT function, digital backbone of the organization
• Working with CxOs, Senior Leaders and Stakeholders on digital transformation initiatives

Jul 2022 – Aug 2023 · 1 yr 1 mo

• • Led program management and change initiatives for business transformation group

Jun 2017 – Jul 2023 · 6 yrs 1 mo

• Responsible for enterprise wide Agile transformation

Nov 2008 – Jun 2017 · 8 yrs 7 mos

• The Areas of Resposibility includes
• Strategize Process Improvement
• Prepare for Process Improvement
• Improve the processes
• Monitor and Control the Process Improvement
• Process Improvement Competency Development in the Organization
• Process Improvement Infrastructure Set up in the Organization

Mar 2007 – Oct 2008 · 1 yr 7 mos

• Have done Business Process Consulting assignments in Manufacturing, Specialty Pharmacy and Retail domain
• Responsibilities:
• Study AS-IS Business Process
• Visit the companies
• Identify the areas of improvement
• Identify the Solutions
• Recommend the Solutions
• Prepare the TO-BE Business Process

Jul 2004 – Oct 2004 · 3 mos

• Managing projects by SLAs
• Defining, Collecting & analysing metrics for improvements
• Interacting with Customers to understand the requirements & come up with Process Improvements
• Defining scope for development and design as per the business needs.
• Business process Analysis and detailing of the requirements

Mar 2003 – Feb 2007 · 3 yrs 11 mos

• Leading key processes of Six Sigma Core Group within a Large Relationship – Information Management and providing assistance in other key processes - Strategy & Planning, Training, Examination and Certification.
• Mentoring Six Sigma projects in different business group in the relationship
• Grooming Black Belts within Relationship.
• Reviewing progress of the project at Tollgate reviews
• Evaluate Six-Sigma Projects in line with GDC Business Goals & Objectives.
• Conducting Green Belt Training for all associates and conducting Green Belt Exam
• Process Owner of Process Improvement Project tracking Tool
• Editor of Six Sigma News Letter
• Incorporate, Institutionalise, and Propagate Results of Six Sigma Projects.

Jan 2002 – Jun 2004 · 2 yrs 5 mos

• Responsibilities:
• Develop the new process/ Programs
• Prepare test plans, Test specifications
• Prepare scripts for volume testing the system
• Identify the scalability of the system quantitatively
• Implement the optimized system
• Provide post implementation support till the system is certified as stable

Jan 2000 – Jan 2002 · 2 yrs

• The scope of work involves.
• Maintenance of programs for supporting the system.
• Provide Enhancement to the system as per client requirements.
• Creation of test plans for the modified programs and carrying out unit testing. Also, provide support during acceptance testing.
• On call/Production Support.