May 2020 – May 2021 · 1 yr · Hanoi Capital Region · Hybrid

• I. Leader of 3 critical Digital Transformation Projects of Vinpearl:
• ✓ Tree Management System to manage about 1 million trees, including trees planted in resorts, hotels, amusement parks, safari parks,... and Vinpearl and Vinwonders nationwide.
• ✓ Booking Portal (the number of bookings to be processed across Vinpearl's entire system ranges from 10,000 to 20,000 bookings and meets the peak of up to 60,000 bookings per day).
• ✓ Hotel Management System - developed and deployed the sustainable system to 40 Properties of Vinpearl Hotels and Resorts all over Vietnam. Completely replace Opera, the most powerful PMS in the world, from Oracle.
• __________________
• II. Responsibilities
• ✓ Plan, track, and deliver projects on time, within budget, and to the required quality standards.
• ✓ Coach teams in agile development practices to ensure they follow best practices.
• ✓ Maintain high client satisfaction by providing proactive communication and risk management.
• ✓ Report regularly to all stakeholders on project progress and ensure that scope changes, dependencies, and risks are managed effectively.
• ✓ Present project information to the team and client clearly and concisely.
• ✓ Lead an entire program of projects/teams if required.
• ✓ Provide continuous support and guidance to less senior colleagues through regular coaching activities and help them fulfill their development plans.
• __________________
• III. Achievements
• ✓ Won the best digital transformation project award of Vingroup for the Booking Portal Project.
• ✓ Ensured that all booking requests from Booking Portal are processed within 24 hours, with a 99% accuracy rate.
• ✓ Completely built up the map of about 1 million trees from all Vinpearl's properties with detailed and live updated status of trees planted.
• ✓ Transferred the Hotel Management System to 10,000 users from the staff of Vinpearl.

Nov 2017 – Mar 2020 · 2 yrs 4 mos · Bangkok, Bangkok City, Thailand · Hybrid

• I. I was the AVP leading the Innovation and Digital Project in the Coca-Cola Thailand market.
• ✓ Thainamthip, a bottler company of Coca-Cola in Thailand.
• ✓ Ordering Platform for the FMCG network of Wholesalers and Retailers.
• ✓ Through 4 years.
• __________________
• II. Responsibilities
• ✓ Led developing and implementing innovative and digital projects that improved the company's efficiency by 10%, productivity by 15%, and customer satisfaction by 20%.
• ✓ Managed a team of engineers and designers to create new products and services that generated $1 million in revenue in the first year.
• ✓Worked closely with stakeholders to gather requirements and ensure that projects met their needs, resulting in a 90% satisfaction rate.
• ✓Stayed up-to-date on the latest trends in innovation and technology, which led to the development of several new products and services ahead of the curve.
• ✓Tracked the progress of projects and made adjustments as needed, which resulted in completing tasks on time and within budget.
• ✓Presented project results to senior management clearly and concisely, which helped to secure funding for future projects.
• __________________
• III. Achievements
• ✓ Took the role as a founder to create a new entity that builds up an Ordering Platform in the FMCG Distribution Channel in the Thailand Market.
• ✓ Launched 2 mobile apps for the FMCG wholesales, one for their sales force and one for the clients to make orders and track their deliveries.
• ✓ Deployed the Ordering Platform to the FMCG network of 100 distributors >> 1,000 wholesales >> 10,000 retailers. The system managed an annual revenue of over THB 75 billion (USD 250 million) running through the platform.
• ✓ Developed a financial credit model for FMCG Wholesales to make a loan from Kasikornbank based on the report extracted from the FMCG Ordering Platform. Credit limit up to THB 9 million (USD 250 thousand)
• ✓ Created a new customer loyalty program that increased customer retention by 10%.

Jan 2012 – Sep 2017 · 5 yrs 8 mos · Vietnam · On-site

• I. As COO, I was primarily responsible for scaling the company and reaching over $100M in sales within one year.
• __________________
• II. Responsibilities
• ✓ Build the Simple Business Process Management for Retailers. It will be the heart of S3 - The web-based point of sales and inventory management software.
• ✓ Identify customer management processes, standardize requirements, and propose solutions for applying S3 software in customer business process management.
• ✓ Develop strategic plans for Sales and Marketing.
• ✓ Allocate resources and budget based on product features priority, manage marketing budget, and deliver all marketing activity within the agreed budget.
• ✓ Develop marketing and PR team plans based on gap analysis and resource availability. Be responsible for the implementation of marketing and PR plans in daily work.
• ✓ Take the lead in discussion, proposing partnership programs for FMCG companies, and taking responsibility for implementing the program effectively.
• ✓ Lead or participate in the Company/business area/team projects if required.
• ✓ Communicate and commit to precise standards that meet and exceed customer expectations for product development.
• ✓ Review incentive calculation and make concurrence for an individual team member.
• __________________
• III. Achievements:
• ✓ Designed and then guided the development of a cloud-based management solution for small retail shops. They were still serving hundreds of retailers all over Viet Nam. They were shortlisted for the pilot with Coke in Manila and Bangkok.
• ✓ Grew from 2 founders to a team of 10 .Net developers, 2 Android developers, 4 customer supports, 5 sales, and 1 data analyst.
• ✓ Pivoted to the marketplace for traditional trade FMCG wholesalers, processed $US 100M worth of orders in 12 months.
• ✓ Acquired extensive knowledge about traditional trade markets in Vietnam, Thailand, Philippines, Indonesia, and Malaysia.

Jun 2009 – Dec 2014 · 5 yrs 6 mos · Hochiminh City · On-site

• I worked in the Game and Entertainment Business in Vietnam. I created the Nextgen Brand and kept it alive for 10 years.
• __________________
• Achievements:
• ✓ I was one of the most favorite writers in The Gioi Game - The first and biggest Game Magazine in Vietnam.
• ✓ I created the highest-performance technical team in the console gaming market (offline game).
• ✓ I created the first and the best Vietnamese Video Gaming review channel on YouTube.
• ✓ I hit the record of selling more than 1,000 pcs of Diablo III official key games in Vietnam, where gamers habitually use "pirate" digital products.
• ✓ We were one of the first retail stores to own a professional digital marketing team focusing on SEO, Email Marketing, and Social Marketing.

Mar 2007 – Jan 2009 · 1 yr 10 mos · Hochiminh City · On-site

• I. I was a business unit leader of a team in charge of providing solutions and deploying software systems of e-learning and library management to Universities and Colleges in Vietnam.
• __________________
• II. Responsibilities
• ✓ Responsible for costing, estimating, and planning projects.
• ✓ Preparing Project Initiation documentation.
• ✓ Responsible for ensuring the best value is obtained for the project, including supplier-based use of internal and external resources.
• ✓ Tracking activities against the detailed project plans.
• ✓ Maintaining and completing Business Unit Key Performance Indicators.
• ✓ Organizing and facilitating Project Steering / Operating Committees meetings.
• ✓ Solving "sensitive" personal problems/benefits regarding the projects.
• ✓ Lead the team to achieve the goal set by C.E.O.
• __________________
• III. Achievements
• ✓ Successfully implemented the project of building the electronic and digital library system for Ho Chi Minh City University of Theatre and Cinema;
• ✓ Successfully deployed the e-learning system from I.B.M. to Saigon University. It's the first e-learning Campus system in Vietnam.
• ✓ Led the bidding operation (and won) for implementing the Education Management System for the Vietnam Airlines Flight Training Center project.
• ✓ Became one of the only 2 Leaders operating B.U. with positive profits during management.

Jan 2005 – Jan 2007 · 2 yrs · Hochiminh City · On-site

• Selling Telecommunication and Network devices and system.
• Jobs:
• ✓ Find and identify new business opportunities by solving customer problems.
• ✓ Develop and monitor client/partner relationships.
• ✓ Track the status of ongoing engagements and projects.
• ✓ Organize partner's factory visits by customers.