Eriberto Vazquez

Customer Success Manager

Old Bridge, New Jersey, United States15 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in complex problem-solving and strategic solutions.
Proven track record in client relationship management.
Skilled in both technical and non-technical environments.

Stackforce AI infers this person is a Customer Success Manager in the SaaS industry.

Contact

Skills

Core Skills

Customer SuccessSalesTechnical SupportCustomer Service

Other Skills

SMBResolving IssuesWritten CommunicationInterpersonal SkillsRelationship BuildingOperations Process ImprovementTrainingBusiness DevelopmentCreative Problem SolvingTraining PlansEscalations ManagementBusiness ValueLead GenerationInteract with All Levels Of ManagementBusiness Insights

About

Expert in complex problem-solving, strategic solutions, and process enhancement, with a proven track record in both technical and non-technical client relationship and account management.

Experience

15 yrs 5 mos

Total Experience

3 yrs 1 mo

Average Tenure

4 yrs 8 mos

Current Experience

Ukg (ultimate kronos group)

Customer Success Manager II

Oct 2021 – Present · 4 yrs 8 mos

SalesSMBCustomer Success

Kronos incorporated

Technical Support Engineer II

Aug 2019 – Oct 2021 · 2 yrs 2 mos · New Jersey

Resolving IssuesWritten CommunicationTechnical SupportCustomer Service

Apple

2 roles

Genius

Mar 2016 – Aug 2019 · 3 yrs 5 mos

Resolving IssuesWritten CommunicationCustomer ServiceTechnical Support

Service Technician

Jul 2014 – Mar 2016 · 1 yr 8 mos

Troubleshoot and solve issues on both iOS and Mac devices while maintaining composure and customer focus. Provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects.

Resolving IssuesInterpersonal SkillsCustomer ServiceTechnical Support

The kent stage

Lighting Technician, Event Coordinator

Jan 2014 – Jun 2014 · 5 mos · Kent, Ohio

Established budget for events while communicating and negotiating with clients. Designed light show for events by adding lights to fixtures, wiring, and controlling them from a lighting control console.

Play n trade video games

Sales Manager

Dec 2010 – Jan 2014 · 3 yrs 1 mo · Middletown, New Jersey

Maintained staff by recruiting, selecting, orienting, and training employees while maintaining a safe, secure, and legal work environment. Enforced customer service standards, resolved and addressed any customer service issues. Consistently looked for ways to improve marketing and merchandising techniques.