Aug 2022 – Feb 2025 · 2 yrs 6 mos · Palo Alto, California, United States · Remote

• Contributed to Turing’s rapid talent pool expansion (doubling its size in under six months), ensuring high engagement levels of a global workforce delivering GenAI solutions and producing high-quality training data for the world’s leading AI companies.
• Collaborated exclusively with program and delivery managers on people management for one of Turing’s largest projects, delivering high-quality LLM training data for a global AI leader. Participated in on-site quarterly business reviews with the client, presenting Turing’s talent initiatives, engagement strategies, and performance metrics. Contributed to significant revenue growth and a long-term client relationship.
• Partnered with Turing’s People executive leadership to design and restructure team architecture, helping build a scalable and robust people organization to support rapid growth and drive business change.
• Collaborated with HRBPs, HR Generalists, and Developer Success Specialists to assist leaders and individual contributors across diverse business units and projects, supporting initiatives in manager training, compliance optimization, and policy development, as well as helping lead the creation of a new people experience & engagement function, encompassing L&D programs and more.
• Worked closely with key stakeholders on global worker relations, helping improve internal operations for case management processes and helping lay the groundwork for a professional, compliant, and scalable environment.

Aug 2021 – Aug 2022 · 1 yr · Palo Alto, California, United States · Remote

• Enabled Turing's workforce growth from 300 to 2,000+ global talents while maintaining an e-NPS above 80 and talent satisfaction scores consistently high.
• Acted as a trusted HR Business Partner to delivery managers for key GenAI and LLM Training projects/workstreams for one of Turing’s clients, a leading AI company, supporting managers in their people management strategies, implementing performance & recognition programs to enhance talent satisfaction and productivity, and achieving outstanding performance results and high client satisfaction.
• Scaled the Developer Success Team from 5 to 15+ members, supporting 2,000+ talents across hundreds of client projects. Mentored and coached Developer Success Specialists, enabling them to excel as HR representatives across all stages of the talent lifecycle, while delivering a top-tier experience to Turing’s growing global talent pool and ensuring seamless support and engagement throughout their journey

Sep 2020 – Aug 2021 · 11 mos · Palo Alto, California, United States · Remote

• Served as the primary point of contact from Turing's Developer Success Team for global talents throughout their journey, supporting their success as Turing Devs and overseeing onboarding, support, and offboarding while building strong rapport and fostering trust through personalized interactions and an authentic, empathetic approach.
• Designed and implemented streamlined frameworks and policies for onboarding, engagement, and retention for Turing’s diverse global workforce during periods of rapid growth, while maintaining a positive and supportive workplace culture and ensuring Turing customers had great experiences with their Turing Developers.
• Spearheaded community initiatives for the Turing Developer Community, including social events and skill-building programs, enhancing talent success, fostering a sense of belonging, and creating lasting connections to Turing as an organization.

Jan 2018 – Jan 2022 · 4 yrs

• Delivered communication training on English proficiency for 100+ members & students, focused on ESL for interviews, business, cross-cultural communications, as well as overall soft skills trainings for professional success.
• Collaborated as a consultant with tech companies like Uber, 99, iFood, and more to enhance people and business operations by tailored L&D trainings and programs.
• Drove growth through community-building initiatives and talent development programs for the broader Impact Hub Community.

Jan 2013 – Jan 2016 · 3 yrs

• Designed and launched an ESL program for undergrad, graduate, and PhD students, delivering to 10+ cohorts.
• Managed curriculum design, logistics, and implementation to foster language proficiency and cultural awareness.
• Supported students in developing global academic and professional skills.

Jan 2010 – Jan 2015 · 5 yrs · Porto Alegre, Rio Grande do Sul, Brazil · On-site

• Supported directing operations for family mid-sized retail business, including cash flow, inventory, and sales strategies.
• Helped leading a team of 5, improving productivity and driving consistent sales growth.
• Built strong customer relationships and long-term customer loyalty through great customer service.

Jan 2008 – Jan 2009 · 1 yr

• Responsible for product presentations at events and fairs
• Supporting AEs and handling post-sales activities
• Handling customer engagement initiatives