Gajendra Singh

CEO

Delhi, India27 yrs 5 mos experience
AI Enabled

Key Highlights

  • Scaled Ison Xperiences from USD 10M to USD 140M.
  • Added 20,000 FTEs across three continents in seven years.
  • Introduced AI-based Talent Assessment model in 2014.
Stackforce AI infers this person is a strategic HR leader with extensive experience in global talent acquisition and organizational transformation.

Contact

Skills

Core Skills

Hr StrategyTalent AcquisitionGlobal Human Resources ManagementTalent ManagementHr OperationsPerformance ManagementCompensation & Benefits

Other Skills

Human Resources strategy and capability developmentModern, future-ready people practicesEmpathic and responsible use of AILeadership development and culture-buildingPolicy and process enhancementStrategic initiatives such as DEI, Impact Sourcing, and IPO readinessGlobal MobilityExpatriate ManagementHR AutomationHR SoftwareStrategic Human Resources LeadershipHR PoliciesHR Policy FormulationHR Project ManagementHR Management

About

I’m a strategic HR leader and enabler with over2 decades of diverse experience across Human Resources, working with organizations in Outsourcing, IT, Retail, Power Distribution, and Industrial Security Automation. My journey has taken me across Southeast Asia, Africa, and the Middle East—where I’ve led Talent Acquisition and Transformation initiatives that align people strategies with business goals. I’ve had the opportunity to build global HR processes, policies, and systems from the ground up, with a focus on the full employee lifecycle—from onboarding to development, engagement, and retention. I take pride in driving high-impact HR projects that not only support profitability but also strengthen brand positioning. I’m known for my ability to work effectively across all levels of an organization and in varied cultural environments. My leadership style is collaborative and empowering—because I truly believe people are an organization’s greatest asset. Whether it’s building teams, enabling leaders, or streamlining operations, I focus on creating long-term value through people. I have had an extremely successful track record in the following areas, which corroborates my strong business and financial acumen. 1. Scaled Ison Xperiences from a USD 10 million dollars organization to USD 140 million dollars business conglomerate, having one OPCO to 22 OPCO's in 11 years. 2. Added 20000 FTE's split across three continents in a span of 7 years, with extended diversities. 3. Played a pivotal role in three large Funds raising exercises globally. 4. Managed and successfully executed 5 large business acquisitions split between India, South Africa and United Kingdom, with a total count of 2000 FTE's. 4. Added New Revenue streams in the Digital Transformation Business Unit, exceeding USD million. 5. Saved over USD 5 million through de-centralisation of local leadership through succession planning. 6. Managed over 169 Transitions with a proven record of 129 green field projects, both in on-shore and off-shore sectors. 7. Introduced the first ever AI based Talent Assessment model in the year 2014 and first, BI interface in 2015 in Human Resources. 8. Successfully hired and on-boarded 3200 FTE's in 21 days, for a leading Telecom project in India. 9. Managed and successfully closed Global Rankings for Impact Sourcing at Everest Peak Matrix. 10. Saved over USD 1 million YOY through internship model for new recruits across LOB's. Let’s connect—I’m always open to meaningful conversations around HR transformation, leadership development, and business partnering.

Experience

27 yrs 5 mos
Total Experience
2 yrs 8 mos
Average Tenure
1 yr 3 mos
Current Experience

Career break

2 roles

Career transition

Mar 2025Present · 1 yr 2 mos · India

  • Over the past nine months, I have taken a planned sabbatical focused on expanding my skills, deepening my industry expertise, and driving meaningful impact across mid-size and emerging businesses in the IT Services, Staffing, Consulting, and AI ecosystem.
  • During this period, I partnered with multiple organizations—both onshore and offshore—to support growth, strengthen operational maturity, and accelerate client acquisition. My work included enabling two successful rounds of growth funding through the MSME initiative supported by the Government of India, helping these companies secure vital capital for expansion and strategic initiatives.
  • I also collaborated with large global corporations in a consulting capacity, delivering advisory sessions on a wide range of transformative areas including:
  • Human Resources strategy and capability development
  • Modern, future-ready people practices
  • Empathic and responsible use of AI
  • Leadership development and culture-building
  • Policy and process enhancement
  • Strategic initiatives such as DEI, Impact Sourcing, and IPO readiness
  • Alongside strategic consulting, I played a key role in helping several organizations acquire new clients in the technology and offshore services space, broadening their market presence and strengthening their competitive advantage.
  • I have authored two books, finished several business and management articles, started my thesis and delivered business lectures in several business schools.
Human Resources strategy and capability developmentModern, future-ready people practicesEmpathic and responsible use of AILeadership development and culture-buildingPolicy and process enhancementStrategic initiatives such as DEI, Impact Sourcing, and IPO readiness+2

Career transition

Feb 2025Nov 2025 · 9 mos · Delhi

Radical minds technologies pvt. ltd.

2 roles

Executive Vice President - Human Resources

Nov 2024Feb 2025 · 3 mos · On-site

Global MobilityGlobal Human Resources ManagementTalent ManagementExpatriate ManagementHR AutomationHR Operations+11

Executive Vice President Human Resources & Head Human Resources

Nov 2024Feb 2025 · 3 mos · On-site

  • In my recent tenure as Executive President - Human Resources at Radical Minds Technologies, I led a diverse team of 29 HR professionals. In this role, I was responsible to manage and ensure a seamless delivery, for their Engineering and Outsourcing verticals with an employee strength of over 2500 FTE's split across PAN India. My leadership spanned talent acquisition, digital HR transformation, expatriate workforce strategy, and cultural integration during mergers and acquisitions. I was spearheading three competencies in Human Resources, which included direct focus on Talent Acquisition, Employee Relations and HR Operations,. I was managing a direct team of three General Managers as my direct reports.
Talent AcquisitionTalent ManagementEmployee EngagementExpatriate ManagementHR OperationsHR Automation+5

Ison xperiences ltd - leading global cx management company

3 roles

Senior Vice President Human Resources & Global Lead Human Capital

Promoted

Jun 2022Oct 2024 · 2 yrs 4 mos

  • Develop and execute a global talent acquisition strategy to include creating comprehensive, high-volume and high-quality sourcing and recruiting processes, establishing best practices, processes and policies, and the oversight of projects designed to maximize return on staffing investment
  • Work with the recruiting team and our leadership team across the business to ensure a high quality talent bar; develop and deliver interview processes and training across the business to build and elevate our hiring competencies at the organization.
  • Actively lead and champion best in class recruitment technology applications and process improvement for the talent acquisition function, partnering with the HRIS and HR business partner team to drive implementation and adoption
  • Create processes and tools to report and measure key talent acquisition success metrics, regularly communicate the effectiveness and efficiency of the talent acquisition function to executives and hiring managers. Seamless, consistent, cost-effective placement services for all categories of employees
  • Design and implement recruitment messages to build and enhance a strong global employer brand through social media and other mediums. Partner with marketing team to extend employer branding in internal and external communications
  • HUMAN RESOURCES AUTOMATION ( DIGITAL TRANSFORMATION)
  • Responsible for leading engagements and program managing the evaluation of advanced HR technologies and mobile solutions
  • Implement good technology development standards including continuous integration, test driven development and Automate Testing and delivery tools
  • Robotic process automation (RPA) to drive down manual processing in our Operations functions while improving service delivery
  • Mobile Technologies: Bring your own device (BYOD), “work anywhere” access, mobile productivity tools and applications
  • Social collaboration and employee engagement as an emerging trend across HR
Global MobilityEmployee Learning & DevelopmentCompensation & BenefitsHR SoftwareStrategic Human Resources LeadershipHR Policy Formulation+3

Senior Vce President Hman Resources & Global Lead Human Capital

Aug 2013Oct 2024 · 11 yrs 2 mos

Head Human Resources ( India & Asean) & Global Head Talent Acquisition ISON BPO - VP Grade

Aug 2013May 2019 · 5 yrs 9 mos

  • Responsible for Creating, Managing and Developing HR processes, for Talent Acquisition and Talent Transformation, for the IT and Outsourcing business verticals, split across South East Asia, Middle East and African continent.
  • Delivery Head for all Middle level, Support and Senior Leadership positions at the Group.
  • Responsible for Competency mapping processes, across functions, grades and positions.
  • Responsible for implementation and designing of Assessment and Development centres for talent pool
  • Responsible for effective brand positioning projects, at the global scale.
  • Responsible for competition benchmarking and right sizing of compensation and benefits programs across lines of business.
  • Responsible to handle the Business HR of Myanmar.

Ison xperiences

Vice President Human Resources - Global Office, Corporate Team

May 2019Jun 2022 · 3 yrs 1 mo · India

  • In the current role, I am responsible to manage seamless performance delivery of Expatriate operations. i am also the Process Champion and responsible for the entire life cycle of Talent Acquisition, On-boarding, Induction, Succession Planning, Employer Branding, Special Projects and Organization Development, across India, Gulf, Middle East and Africa region.
Employee Learning & DevelopmentHR Policy FormulationTalent AcquisitionHR Strategy

Spanco bpo services ltd.

General Manager Human Resources ( in capacity of Head Talent Acquisition and Employee Relations)

Aug 2009Jul 2013 · 3 yrs 11 mos · Gurgaon

  • Manage Growth and provide leadership on Hiring challenge
  • Involvement with key business initiatives, developments and on-going operations to ensure the business is properly resourced with the necessary talent.
  • Ensure we have enough Bench Strength in all key jobs
  • Assess organization’s needs in terms of manpower, talent acquisition.
  • Identify and implement creative recruiting strategies to meet new hire demand in each work group.
  • Instrumental in redeploying the manpower in alignment with the business direction & requirements.
  • Cross Business Talent Sharing .
  • Identify/create new and innovative channel of sourcing
  • Partnering with hiring vendors
  • Monitor effectiveness of processes across hiring and champions process improvement
  • Develop, supervise and lead TA team
  • Talent Development
  • Change management in the purview of culture and ways of working. Challenge tradition and implement change management.
  • Working closely with the Senior Management team, Managers and Staff to ensure maintenance of a high level of human resources professionalism, and that sound people management practices are culturally entrenched in the Company at all levels.
  • Involved in various HR projects and initiatives to promote employees’ development and ability to meet business challenges in the marketplace.
  • Succession Planning and Career Pathing- Ensure we have enough Bench Strength in all key jobs, as well as help in development of these people.
  • Work with Talent Acquisition team to develop specific recruitment strategies for positions where internal capabilities are underdeveloped or missing
  • Leadership Development Reviews: Lead periodic reviews of talent to assess current talent base, determine career development goals, succession gaps and next assignments for high performing employees
  • Work with the Internal & External vendors to initiate Individual Development through Trainings and interventions.
Strategic Human Resources LeadershipHR Policy FormulationTalent AcquisitionHR Operations

Spice bpo services limited

General Manager

Jan 2006Aug 2009 · 3 yrs 7 mos · Noida

Compensation & BenefitsHR StrategyHR PoliciesEmployer BrandingTalent Acquisition

Bharti teletech limited

Manager Employee Relations

Jan 2006Jan 2006 · 0 mo

Performance Management

Teletech services

Manager Employee Relations

Jan 2006Jan 2006 · 0 mo

Teletech india

Manager Employee Relations

Dec 2005Jul 2006 · 7 mos

  • Managed the whole gamut of Employee Relations vertical at the organization.
HR StrategyHR PoliciesPerformance Management

Inox global services ltd.

Assistant Manager Human Resources ( BPO & KPO Divisions)

Mar 2005Dec 2005 · 9 mos · Gurgaon

  • Inox is an old distinguished corporate group in India. Group business includes leadership positions in industrial gases, fluorocarbons, international representations, multiplexes, etc. The Group has highly successful listed companies and successful alliances with Global Majors including Fortune-500 Companies.
  • The Group has over 80 years of eminent track record in business, distinguished by integrity, delivery and best business practices accompanied by sustained growth.
  • Responsibility for all areas related to human resources in the company including HR policies, practices, systems and procedure and HR integration and maintenance activities.
  • Evolve and implement HR policies systems and procedures in the company.
  • Recruitment of personnel based on profile descriptions and recruitment indents.
  • Process owner of the entire Payroll Administration.
Compensation & Benefits

Serco

Regional Head HR (3 locations at Gurugram and 1 location at Kolkatta)

Oct 2003Mar 2005 · 1 yr 5 mos · Gurgaon, India

  • SPANCO Tele systems and Solutions Limited, established in 1995 is a public limited company, listed on Bombay Stock Exchange. SPANCO is a leading Telecom Integrator for telecom carriers in India, providing quality solutions to meet the networking infrastructure requirements of its clients using cutting-edge technologies. Apart from catering to the carrier requirements of setting up access networks on fiber, copper and wireless, SPANCO is actively involved in various major network infrastructure projects with utilities like Railways, Oil companies, Indian Defense etc.
  • Role
  • Primary Owner of the Human Resources for the organization
  • Primary owner of the Facilities and Support services of the organization
  • Reporting to General Manager Human Resources
  • Team Size- 4 Executives
Compensation & Benefits

Pcl exports call center

Assistant Manager Human Resources

Jan 2001Jan 2003 · 2 yrs

Compensation & BenefitsPerformance Management

Saffron global services ( air infotech )

Supervisor - Human Resources

Oct 1999Feb 2001 · 1 yr 4 mos · Global Head Quarters - Gurgaon

  • Air Info Tech is an IT Enabled Call Center located in Gurgaon. Set up around a year back it has the capacity of around 300 seats at the moment. It a wholly owned Strategic Business Unit of Allied Deals Plc. of United Kingdom
  • Role
  • Primary Owner of the Human Resources for the organization till acquisition
  • Primary owner of the Facilities and Support services of the organization
  • Reporting directly to Director Human Resources
  • Team Size- 9 Junior Team Executives
  • Key Responsibilities and Major Achievements
  • Modified the Organization Structure and HR policies to bring them in line with the business and statutory realities. Modified the Organization Structure and HR policies to bring them in line with the business and statutory realities.
  • Developed, implemented and owned the recruitment process.
  • Automated recruitments to recruit 150 FTEs per month
  • Started manpower availability and skill inventory surveys as strategic input to management and the business development team.
  • Reduced the recruitment costs to the least in the Industry ( less than Rs. 1000/- per hire)
  • Hired a team of 400 persons (this includes functional heads as well)
  • Transited the existing HR processes to the new Management after the acquisition.
  • Created and implemented retention and career pathing strategy
  • Got statutory compliance in 9o days after joining
  • Created Saffron as a brand in the local recruitment market
Compensation & BenefitsPerformance Management

Ivc india limited

Management Trainee ( Rotational Job Training)

Jan 1998Oct 1999 · 1 yr 9 mos · New Delhi Area, India

  • IVC is a leading company in the field of Industrial Security Automation with an overall equity base of around more Than Rs. 20 crores. The company has a successful track record of running and leading large electronic companies in India. With this kind of background and an aim to offer the state of art technology to the Indian market, IVC entered Into the security electronic market in the year 1994.
  • Role
  • Rotational Job training in all the departments of the company. It included both Marketing and Personnel departments. Major emphasis was given on Developing Marketing strategies for corporate and institutional sales of the products. For corporate and institutional sales certain marketing strategies were being adopted like Administered VMS (Vertical Marketing system ) Contractual VMS, Affordable Selling Strategy and Basic Point Pricing. A comprehensive study of All the distribution networks, comprehensive study of promotion strategies of the competitors and an analysis of joint Efforts made by the company with others to increase sales and innovations in the product line.
Performance Management

Education

The Indian Institute of Management

Diploma in Human Resources Analytics — Digital Analytics

The Indian Institute of Planning and Management

Post Graduate Diploma in Planning and Management — Human Resources

Aug 1995Mar 1998

Indian Institute of Management Rohtak

Diploma — Human Resources Data Analytics

Aug 2019Present

Indian Institute of Planning and Management

Jan 1995Jan 1998

Indian Institute of Planning and Management

Post Graduate Diploma in Planning and Management

Aug 1995Apr 1998

Indian Institute of Management Rohtak

Diploma in HR Analytics — HR Analytics

Jun 2017Jul 2018

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