Dec 2016 – Dec 2017 · 1 yr · Gurgaon, India

• Provide strategic through tactical leadership in spearheading IT for the business
• Build and develop the IT organisation to a promising capability matrix
• Design and develop a sustainable, reliable, cost efficient and effective IT Infrastructure across all verticals: Supply Chain, Logistics, Corporate, Operations.
• Maintain technological edge and high availability at the same time.

Dec 2015 – Dec 2016 · 1 yr · Gurgaon, India

• Provide strategic through tactical leadership in spearheading IT for the business
• Build and develop the IT organisation to a promising capability matrix
• Design and develop a sustainable, reliable, cost efficient and effective IT Infrastructure across all verticals: Supply Chain, Logistics, Corporate, Operations.
• Maintain technological edge and high availability at the same time.

Aug 2014 – Present · 11 yrs 8 mos · Gurgaon, India

• + Designed a services business model to offer both advantages to companies: one- truly effective solutions & efficient services and two- cost benefits from shared services.
• + With a background from CIO level roles, developed a strong team of architects & engineers that together with domain knowledge & technology expertise design truly business aligned IT solutions
• + Developed a services function that brings customer centricity to fore and is efficient on service management as well as service automation
• + Constant innovation and a strong value system core components of the culture & company DNA
• + Built a team on Consulting and managed services, specialised on infrastructure, cloud & devops, big data analytics, and cyber security.
• > delivered upto 60% cost reduction with 180% performance improvement on cloud optimisation
• > accomplished 96% CSAT: happy customers fuelled accelerated growth year on year
• > business featured in top IT publications including CIOReview, Dataquest
• team continues to focus on value proposition instead of sales targets and we continue to grow strong.

Mar 2013 – Nov 2013 · 8 mos · Bengaluru Area, India

• Aligned IT Infrastructure & Operations across all locations with business.
• Initiated, planned and implemented an MPLS network across all locations migrating from IP Sec based connectivity framework.
• Optimised Infrastructure costs and defined practices, policies and procedures.
• Rightsized, evaluated and planned migration of Dev, Test and Staging environments (On Premise)
• Identified and proposed the right Service Delivery model ready to be implemented.
• Tested AWS Cloud for various applications' hosting to meet capacity demands against cost, and SaaS readiness.

Dec 2011 – Feb 2013 · 1 yr 2 mos · Bengaluru Area, India

• Identified Key IT Projects at Flipkart and managed their implementation in line with business needs.
• Business IT Alignment: Strategically developed a Project Portfolio in line with business roadmap and defined strategy on project management and execution.
• Aligned Project Execution with Strategic Planning of IT Function done by IT Leadership.
• Maintained communication with customers (internal) and Project teams.
• Identified cost effective measures in execution of key projects.
• Implemented an Integrated ISMS (Information Security Management System) in consulting assistance from KPMG across the organisation.

Feb 2011 – Aug 2011 · 6 mos · Gurgaon, India

• Strategically planned IT Infrastructure & Operations to meet business demands of 3 e-commerce companies in group on a COE (Centre of Excellence) model. Defined enterprise policies, developed SOPs and best practices.
• Migrated and managed the production setup from On- Premise (Data Centre in US) to Cloud environment.
• Designed and developed On Premise Infrastructure for Dev/QA/Testing/Staging setups
• Planned & developed a Service Delivery team for all business in the e-commerce group across all offices and warehousing locations.
• Managed Application Testing (Performance, Load & Security testing) with vendor support.
• Designed, developed and maintained ERP Infrastructure (On Premise) for effective & successful implementation and efficient warehouse and business operations.
• Vendor Management and Procurement Strategies & Execution for Desktop, Network and Server Infrastructure, Cloud Setups, warehouse IT setups and Data Centre components
• Involved in evaluation, testing and implementation project of ERP (Infor BAAN).
• Designed, developed & planned a Data Centre for all On Premise applications in the group.

Feb 2010 – Feb 2011 · 1 yr · Noida Area, India

• Appointed for setting up & managing PAN India IT Operations in India for Religare Technologies.
• Managed Pre-Sales: designed IT Solutions and vetted proposals for Managed IT Services with a team of SMEs.
• Managed several IT Infra Projects of several clients in a geographically distributed client environment successfully transforming losses to profits.
• Managed Group's Tier 3 Data Centre- Operations, projects and Data Center Automation for Religare Enterprises Limited.
• Designed and planned a SOC for group support on Managed IT Services offerings.

Apr 2008 – Feb 2010 · 1 yr 10 mos · Gurgaon, India

• Revamped IT Infrastructure for India Operations and designed support operations (people, policies and procedures)
• Migrated from Novell to Microsoft Windows environments
• Managed (Remote Project Management assistance) on IT Projects across Asia region.
• Implemented SAP ERP Implementation as Business Analyst/ Project Manager
• Identified, Initiated, planned and implemented projects on: Information Security (accomplished several compliances), Virtualisation and Consolidation, Capacity Planning, Help desk Solution (evaluation for implementation at 19 countries in operations), Systems Management Setup Implementation.

Sep 2007 – Apr 2008 · 7 mos · Gurgaon, India

• Setup IT Operations to required standards
• Implemented Information Security policies, practices and procedures into IT & business operations
• Translated Data Security to Information Security Assurance in communication with the clientele.
• Internally audited for ISO27001, accomplished compliance.

Apr 2007 – Sep 2007 · 5 mos · Pune Area, India

• Responsible for Server Setup Migration as a part of transition from Rapidigm to Fujitsu on global acquisition of Rapidigm by Fujitsu Consulting.
• Assigned several Projects to lead, by Onshore Global CIO team including Windows migration (2000 to XP), migrating a Global IT Help desk from Montreal to Pune.
• Involved in several standards implementation, followed by internal audits: BS7799, SAS Type 1, SAS Type 2, ISO 27001.

Aug 2005 – Apr 2007 · 1 yr 8 mos · Bengaluru Area, India

• Independently managed IT Operations and technical support at India Offshore Development Centre and maintained communication with the Onshore Team.
• Individual contributor role and provided hands on support on various products including but not limited to: WatchGuard, Cisco 29xx, MS Windows Server 2003 (Migrated from Windows NT4 to Windows Server 2003), MS Exchange, Oracle on Windows, Oracle on Solaris (Solaris on Intel as well as Sun Sparc), IBM WebSphere Application Server, Rational Application Developer, DB2, Rational Rose, ClearCase, PCCS, VSS (Visual Source Safe), Veritas BackupExec, other BMS related applications such as Access Control, Telephony, Fire & Safety etc.

Dec 2000 – Jul 2005 · 4 yrs 7 mos · Jodhpur Area, India and Bangalore Area, India

• An autonomous body under the administrative umbrella of the Ministry of Environment & Forests and headquartered at DehraDun, Uttranchal. I served at :
• 1. Arid Forest Research Institute, Jodhpur, India. (December 2000- April 2003)
• 2. Institute of Wood Science & Technology, Bangalore, India. (April 2003 to July 2005)
• Set up LAN/WAN on Cisco line of networking and Microsoft line of Server products.
• Provided first hand technical support and educated users as and when necessary.
• Migrated from Windows NT to Windows Server 2003
• Designed website/s for the organisation as well for international events in Bangalore.
• Managed Oracle implementation towards developing a central database of tree species as national information hub by an Oracle partner (vendor).