Gaurav Mukherjee — Product Manager

I am a customer-focused professional with 7 years of experience at American Express, driving impact across customer retention, process optimization, and strategic operations. My core strength lies in understanding customer behavior and translating insights into meaningful business solutions. Throughout my journey, I have led diverse initiatives—ranging from designing training programs and analyzing support interactions to presenting data-driven recommendations to senior leadership. Key achievements include: • Improving customer retention by 15% • Reducing process fulfillment time by 36 hours • Enhancing team efficiency by 25% Motivated to expand my impact, I recently completed a comprehensive Product Management certification program. This transition has enabled me to work on scalable solutions such as a company-wide idea-sharing platform (21,000+ responses) and revamping new customer onboarding experiences. I bring: • Strong analytical capabilities to derive insights from complex data • Experience working cross-functionally with product, tech, and business teams • A dual perspective—balancing customer empathy with business objectives • A continuous improvement mindset grounded in curiosity and collaboration I am actively seeking opportunities as an Associate Product Manager, where I can contribute to building user-centric products and solving high-impact business problems. Feel free to connect or reach out if you're hiring or exploring collaboration opportunities. 📧 gauravmkj18@gmail.com | 📱 +91 8951721845

Stackforce AI infers this person is a Fintech professional with strong expertise in customer experience and product management.

Location: Bengaluru, Karnataka, India

Experience: 8 yrs 2 mos