Grishma Srivastava

Customer Success Manager

India1 yr 2 mos experience

Key Highlights

Scaled Zol Paradise to over 3,000 clients.
Expert in client success and talent acquisition.
Strong background in public relations and journalism.

Stackforce AI infers this person is a versatile professional in Client Success and Talent Acquisition within the Pet Care and E-commerce industries.

Contact

Skills

Core Skills

Client Relationship ManagementTalent AcquisitionOperations ManagementClient SuccessOperational Support

Other Skills

Customer Service ManagementHuman Resources (HR)Social Media MarketingPet GroomingCluster ManagementSalesSocial Media AdvertisingPaid Social Media AdvertisingCEOsStartupsCustomer ServiceTalent ManagementClient RelationsPet CarePet Sitting

About

As a dynamic entrepreneur turned Client Success Manager and Talent Acquisition Specialist, I have a strong foundation in building successful brands and managing client relationships. Currently, I’m working with Novoguild, where we make great hires easy by leveraging Lean methodologies to streamline recruitment processes, ensuring each candidate aligns with an organization’s culture and vision. I am deeply committed to driving excellence in all aspects of my work. At Zol Paradise, the pet boarding service I founded in 2019, I successfully scaled the company from the ground up, acquiring and retaining over 3,000 clients. This experience honed my skills in operations management, client success, and team leadership, all while ensuring seamless service delivery. With a background in Public Relations and Journalism, I bring a unique blend of communication, critical thinking, and strategic marketing skills to the table. My passion for social media marketing and client management has allowed me to develop innovative strategies for growth and brand building. In my role at Novoguild, I bring a client-first mindset to everything I do, leveraging my expertise in talent acquisition and people management to identify top talent. At the same time, I ensure that clients receive the highest quality of service through tailored support and proactive communication. I’m always eager to connect with like-minded professionals and organizations that value excellence, strategic growth, and impactful team dynamics.

Experience

1 yr 2 mos

Total Experience

1 yr 2 mos

Average Tenure

1 yr 2 mos

Current Experience

Novoguild

Customer Success Manager

Mar 2025 – Present · 1 yr 2 mos · United States

As a Talent Acquisition Partner and Client Success Manager at Novoguild, I work closely with both clients and candidates to ensure a seamless, hassle-free experience while aligning talent with opportunities that match their goals and aspirations. My role centers around providing personalized, proactive service that not only meets expectations but exceeds them.
Key Responsibilities:
Opportunity Matching: Strategically match candidates with opportunities that align with their personal and professional goals, ensuring long-term success for both clients and hires.
Ongoing Communication: Keep clients and candidates informed at every stage of the hiring process, ensuring transparency and clarity throughout.
Smooth Experience: Manage all aspects of the recruitment and client service journey, from initial contact to post-placement support, ensuring a seamless and efficient process.
Constructive Feedback: Provide candidates with constructive feedback to foster personal and professional growth, supporting their continuous development.
Client Relationship Management: Build and maintain strong relationships with clients to understand their hiring needs, culture, and organizational goals.
In this role, I leverage my expertise in client management, talent acquisition, and strategic communication to create an experience that’s not just about filling positions, but about fostering lasting success for both clients and candidates.

Customer Service ManagementHuman Resources (HR)Client Relationship ManagementTalent Acquisition

Zol paradise

Director Zol Paradise

Oct 2019 – Mar 2025 · 5 yrs 5 mos · Lucknow, Uttar Pradesh, India · On-site

Social Media MarketingPet GroomingOperations ManagementClient Success

Blue pegion

Content Writer

May 2016 – Jul 2016 · 2 mos · Delhi, India

During my internship at Blue Pigeon, a dynamic PR firm, I had the opportunity to sharpen my content creation skills while contributing to the success of the firm’s clients through blog writing and various written content.
Key Responsibilities and Achievements:
Blog Writing: Created engaging, well-researched, and SEO-optimized blog posts for various clients, enhancing their online presence and establishing them as thought leaders in their respective industries.
Client Write-Ups: Developed compelling content for client press releases, articles, and website copy, ensuring each piece aligned with the client’s brand voice and messaging.
Content Strategy Support: Collaborated with the PR team to brainstorm content ideas and strategies tailored to each client’s needs, improving brand visibility and audience engagement.
Research & Analysis: Conducted in-depth research to ensure accuracy and relevance in all written materials, producing high-quality content that resonated with target audiences.
This experience helped me gain valuable insights into the PR industry while honing my writing and communication skills, enabling me to produce content that drives results for clients.

The times of india

Student Counselor and Blog writer

May 2015 – Jul 2015 · 2 mos · New Delhi, Delhi, India

During my internship at Times of India, I had the opportunity to contribute as both a Student Counselor and Blog Writer, which allowed me to develop strong communication, writing, and interpersonal skills while working in a fast-paced media environment.
Key Responsibilities and Achievements:
Student Counseling: Assisted students with career advice, educational guidance, and personal development, helping them navigate academic challenges and make informed decisions about their futures.
Content Creation: Wrote engaging blog posts, articles, and content for the Times of India platform, addressing a wide range of topics from education to current events, enhancing the publication's online presence.
Research & Analysis: Conducted research to create well-informed and thought-provoking content, ensuring all blog posts met high editorial standards and resonated with readers.
Collaborative Work: Worked closely with the editorial team to brainstorm, develop, and refine blog content that aligned with the publication's voice and mission.
This internship helped me hone my writing skills and deepened my understanding of media and communication, all while allowing me to support and guide students in their educational journeys.

Wooplr

Cluster Manager

May 2014 – Jun 2017 · 3 yrs 1 mo · New Delhi Area, India

During my internship at Wooplr, a platform empowering over 200,000 store owners to launch and manage their online stores effortlessly, I played a key role in supporting the business’s operational functions, ensuring the smooth running of day-to-day activities, and enhancing the customer experience for store owners.
Operational Support: Managed and optimized workflows within a cluster of stores, ensuring smooth operations and assisting store owners in setting up their online stores with ease.
Client Relationship Management: Provided guidance and support to store owners, helping them navigate the platform and maximize their earnings (with an average of Rs. 15,000/month for store owners).
Product & Inventory Management: Assisted in ensuring the availability and proper display of over 100,000 products across various categories, including menswear, womenswear, kids, home, kitchen, and more.
This internship offered valuable insights into the e-commerce and tech space, allowing me to contribute to a platform that simplifies the process of starting an online store and drives business growth for small entrepreneurs.

Cluster ManagementSalesClient Relationship ManagementOperational Support