Jul 2011 – Apr 2014 · 2 yrs 9 mos · On-site

• As the Manager of Client Servicing, my key role was in building and maintaining strong relationships with clients, ensuring exceptional service delivery, and driving client satisfaction.
• I was responsible for understanding clients' talent needs, working closely with the recruitment team to ensure timely and successful placements, and delivering customized solutions that align with clients' business goals.
• Serve as the primary point of contact for clients, managing and nurturing long-term relationships.
• Understand clients’ hiring needs, workforce challenges, and organizational culture to deliver tailored recruitment solutions.
• Conduct regular client meetings and status updates to maintain open communication and gather feedback.
• Work closely with the recruitment team to ensure the timely and accurate delivery of suitable candidates
• Monitor and manage client satisfaction throughout the recruitment process, addressing any concerns promptly.
• Ensure the recruitment process aligns with clients' business objectives and timelines.
• Develop strategies to grow and enhance client accounts, identifying opportunities for additional services.
• Analyze client feedback and recruitment data to improve service delivery and achieve recruitment targets.
• Collaborate with internal teams to implement client-specific strategies and deliver results.
• Support the business development team by providing insights from existing clients to help expand the client base.
• Identify opportunities to cross-sell or upsell recruitment services to existing clients.

Sep 2010 – Jul 2011 · 10 mos · On-site

• As a Assistant Manager of Client Servicing , I was responsible for supporting the client servicing team in managing relationships with key clients.
• To ensuring the smooth delivery of recruitment services, addressing client queries, and providing proactive solutions.
• This role involves working closely with both clients and the internal recruitment team to maintain high levels of client satisfaction and service quality.
• Assist in managing client relationships, serving as a secondary point of contact for queries and service requests.
• Work with the Manager to ensure client expectations are met and that recruitment services align with their hiring needs.
• Coordinate with internal recruiters to ensure candidates meet clients' requirements and timelines.
• rack the progress of ongoing recruitment projects, ensuring timely communication and delivery.
• Assist in troubleshooting and resolving any issues that arise during the recruitment process.
• Ensure prompt and professional communication with clients regarding job requisitions, candidate submissions, and other updates.
• Collaborate with clients to understand their evolving hiring needs and adjust recruitment efforts accordingly.
• Help to ensure that service delivery meets or exceeds client expectations by monitoring the quality of the recruitment process.
• Proactively suggest improvements in client servicing based on feedback and performance data.
• Support the Manager in developing and implementing strategies for continuous service enhancement.
• Work closely with the recruitment team to ensure alignment on client requirements and expectations.
• Assist the Manager in coordinating between various internal teams (business development, recruitment, etc.) to deliver client-specific solutions.
• Act as a liaison between clients and the recruitment team, helping to clarify roles and ensure successful execution.

Apr 2008 – Aug 2010 · 2 yrs 4 mos · On-site

Aug 2007 – Feb 2008 · 6 mos · Mumbai Area, India