Nov 2024 – Sep 2025 · 10 mos · Lahore, Punjab, Pakistan · On-site

Aug 2024 – Nov 2024 · 3 mos · Lahore, Punjab, Pakistan · On-site

Aug 2023 – Aug 2024 · 1 yr · On-site

• Team Leadership – Supervising daily floor operations and guiding sales teams
• Sales Management – Driving sales performance to meet and exceed targets
• Training & Coaching – Mentoring staff to improve product knowledge and customer handling
• Performance Monitoring – Tracking KPIs, attendance, and productivity of team members
• Resource Allocation – Assigning tasks and optimizing workforce scheduling
• Reporting – Preparing daily/weekly sales reports for management review
• Training – Supporting onboarding and training of junior support staff

Sep 2022 – Aug 2023 · 11 mos · On-site

• Customer Service – Responding to customer queries via phone, email, and chat
• Customer Needs – Identifying requirements and guiding on product features
• Database Updates – Recording technical issues and support discussions
• Complaint Handling – Monitoring and resolving customer concerns on social media
• Knowledge Sharing – Communicating feature requests and solutions with the team
• Product Updates – Informing customers about new features and functionalities
• Follow-Up – Ensuring customer technical issues are fully resolved
• Feedback – Collecting and sharing customer feedback with Product, Sales, and Marketing teams

Jan 2022 – Sep 2022 · 8 mos · Lahore, Punjab, Pakistan

• Project Planning – Creating and executing effective project plans
• Resource Management – Managing and optimizing team resources
• Time Management – Prioritizing tasks to meet deadlines
• Budget Management – Monitoring and controlling project budgets
• Documentation – Preparing and maintaining accurate records
• Risk Management – Identifying and mitigating project risks

Apr 2020 – Jan 2022 · 1 yr 9 mos · Lahore, Punjab, Pakistan

• Volunteer Management – Acting as first point of contact for new and existing volunteers
• Record Keeping – Creating and maintaining accurate volunteer records
• Training – Identifying and coordinating appropriate volunteer training program

May 2020 – Mar 2021 · 10 mos · Lahore, Punjab, Pakistan · On-site

• Front Desk Management – Greeting visitors and managing incoming calls
• Scheduling – Coordinating appointments, meetings, and calendars
• Administrative Support – Assisting with filing, data entry, and office documentation
• Compliance – Obtaining required qualifications and security clearances

Jan 2020 – Mar 2022 · 2 yrs 2 mos · Lahore, Punjab, Pakistan · On-site

• Recruitment & Onboarding – Coordinating job postings, screening, interviews, and employee onboarding
• Employee Relations – Supporting staff inquiries, conflict resolution, and engagement activities
• Training & Development – Assisting in planning and tracking employee training programs
• HR Administration – Maintaining employee records, contracts, and HR documentation
• Compliance – Ensuring adherence to labor laws, company policies, and HR regulations
• Performance Management – Supporting appraisal processes and tracking employee performance

Aug 2017 – Jan 2019 · 1 yr 5 mos · Lahore, Punjab, Pakistan

• Providing clear instructions and guidance on completing assigned tasks
• Monitoring the performance and productivity of employees
• Conducting regular check-ins and team meetings to understand employees' concerns
• Providing regular feedback to help employees perform their duties efficiently
• Helping employees develop additional skills and knowledge through staff development programs, workshops and training sessions

Jan 2017 – Aug 2017 · 7 mos · Lahore, Punjab, Pakistan

• Handles incoming calls from customers.
• Help troubleshoot product or service issues with the customer to attempt to find a resolution.
• highly focused on customer service.
• obtaining customer information over the phone, explaining policies and products to customers, and determining a customer’s eligibility for certain programs or resolutions.
• responsible for maintaining communication equipment, tracking customer interactions, and meeting company standards in customer relations.

Jan 2015 – Dec 2016 · 1 yr 11 mos · Lahore, Punjab, Pakistan · On-site

• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Reach out to customer leads through cold calling
• Coordinate sales effort with team members and other departments