May 2024 – Present · 2 yrs 1 mo · Melbourne, Victoria, Australia · On-site

• Supported daily stock allocation and inventory management across different store departments.
• Provided customer insights and feedback to optimize product assortments and improve sales strategies.
• Assisted with stock transfers and the setup of new store displays during seasonal changes and store promotions.
• Demonstrated excellent communication skills in liaising with customers and team members to ensure store operations ran smoothly.

Oct 2023 – May 2024 · 7 mos · Melbourne, Victoria, Australia · On-site

• Collaborated with stakeholders to define requirements and supported change initiatives including risk mitigation planning and adoption tracking.
• Produced comprehensive BRDs, process maps, and requirement traceability matrices, improving communication between stakeholders and developers.
• Created Power BI dashboards and SQL-based reporting tools to improve visibility of resource planning, sales trends, and operational KPIs.
• Conducted in-depth business process analysis, identifying inefficiencies and recommending system enhancements that improved workflows.
• Created and maintained user stories, acceptance criteria, and backlog items in JIRA and Confluence to support agile delivery and transparency.
• Conducted training sessions and developed user guides to ensure smooth onboarding and system transition.
• Supported multiple projects simultaneously, balancing priorities and deadlines without compromising quality.

Aug 2023 – Mar 2024 · 7 mos · Melbourne, Victoria, Australia · On-site

• Delivered exceptional customer service, contributing to the achievement of sales targets in a fast-paced retail environment.
• Assisted with stock allocation, ensuring that product displays were aligned with store merchandising plans.
• Collaborated with the management team to ensure optimal stock levels during peak sales periods, using sales data to forecast future demand.
• Gained experience in inventory control and stock management, contributing to effective stock replenishment processes.

Jun 2022 – Jun 2023 · 1 yr

• Acted as the liaison between business stakeholders and IT teams for banking sector projects, translating needs into functional and technical requirements.
• Supported large-scale digital transformation and system integration initiatives for banking clients.
• Managed application delivery, stakeholder communication, and risk issue escalation in compliance
• with industry standards.
• Created process flow diagrams, business requirement documents, and user stories to facilitate smooth
• development cycles.
• Collaborated with client teams and internal stakeholders to define technical requirements, implement
• risk mitigation strategies, and support seamless application delivery.
• Conducted trend analysis and deep dive insights using Python, Excel, and SQL to support revenue
• reporting and strategic decision-making.
• Conducted root cause analysis, improved project governance reporting, and facilitated process
• improvements.

Jan 2022 – May 2022 · 4 mos

• Developed and deployed an internal stock screening website using HTML5, Angular, and JavaScript to enhance decision-making processes.
• Leveraged technology to drive operational efficiency and support data-driven business insights at EY.

Jul 2021 – Nov 2021 · 4 mos · United States

• Conducted in-depth analysis to ensure IP compliance, using Python to track patent usage and mitigate risks of infringement.
• Used Excel and Tableau to visualise IP trends and identify compliance risks, ensuring data integrity through quality checks.
• Documented findings and produced reports for stakeholders, supporting IP protection strategies and risk management.
• Conducted research to identify technological complexities and instances of patent infringement, ensuring proper IP compliance.

Jan 2021 – Jun 2021 · 5 mos · Remote

• Deployed and integrated Zoho CRM and ERPNext solutions, including Shopify integration, to streamline business processes and improve operational efficiency.
• Leveraged advanced SQL functions to tailor reports according to specific business requirements, enhancing data visualization and reporting efficiency.
• Conducted prototype sessions with clients at Extension Technologies, documenting required changes and ensuring successful project outcomes.