Apr 2018 – Jan 2020 · 1 yr 9 mos · Delhi, India

Nov 2015 – Apr 2018 · 2 yrs 5 mos · Gurgaon, India

Jul 2014 – Nov 2015 · 1 yr 4 mos · Gurgaon, India

Apr 2009 – Jun 2014 · 5 yrs 2 mos · Noida

• Job Profile: Responsible for Administration operations @ Noida TV Station
• A) Facility Management & Up-keeping of the Premises.
• B) Transport Employees and News Gathering Vehicles, OB Operations
• C) MIS & Budgeting
• Cost Analysis, Cost controlling, Cost reduction
• D) Vendor Engagement.
• Constant Monitoring of the products/service provided/rendered.
• Comparing the current market players providing same products/services
• E) Employee Engagement:
• Collecting information/feedbacks from the Internal Customers (Employees)
• Looking products/services provided by Administration from the Internal Customers point of view
• Reviewing and implementing.
• F) Food & Beverages:
• Cafeteria services
• Tea / Coffee Vending Machines
• Food Kiosks
• G) Mediclaim
• H) Security & Access Mechanism
• I) Event Management & Staff Welfare

Apr 2009 – Mar 2012 · 2 yrs 11 mos · Noida

• Job Profile: Responsible for Administration operations @ Noida TV Station
• A) Facility Management & Up-keeping of the Premises.
• B) Transport Employees and News Gathering Vehicles, OB Operations
• C) MIS & Budgeting
• Cost Analysis, Cost controlling, Cost reduction
• D) Vendor Engagement.
• Constant Monitoring of the products/service provided/rendered.
• Comparing the current market players providing same products/services
• E) Employee Engagement:
• Collecting information/feedbacks from the Internal Customers (Employees)
• Looking products/services provided by Administration from the Internal Customers point of view
• Reviewing and implementing.
• F) Food & Beverages:
• Cafeteria services
• Tea / Coffee Vending Machines
• Food Kiosks
• G) Mediclaim
• H) Security & Access Mechanism
• I) Event Management & Staff Welfare

May 2008 – Mar 2009 · 10 mos · Noida

•  Administration: Efficiently driving improvement in day to day administration, handling facility management and maintained high standard working culture.
•  Information Management: Ensuring up to date office information, communicate respective information to concerned persons
•  Vendor Management: Developing reliable vendor network keeping in mind quality and economy for procurement of office consumables.
•  Payments: Monitor monthly invoices and vendor payment status to ensure purchase orders are not over-billed and vendors receive timely payment to avoid disruption in service.
•  Managing office services including mail, couriers and package delivery services, conference room reservations, and other support areas.
•  Cafeteria Management: Managing office café catering to the needs of 600 employees in terms of lunch, snacks and beverages, with a regular MIS on monthly basis.
•  House Keeping: Managing the general well being & cleanliness of the facility, internal services to employees, pantry services, etc.
•  Security: Monitoring the corporate security arrangement in the premises, access system, transport security, etc.
•  Identity Cards, Access Cards, Riders, Printing Stationary and Stationary.

Dec 2006 – May 2008 · 1 yr 5 mos · Noida · On-site

• Company Introduction
• Xansa is a technology & outsourcing company creating and delivering process and technology solutions that significantly improve its client’s business performance. Xansa provides services in Business and Technology Consulting, IT Implementation, IT Outsourcing and Business Process Outsourcing.
• Xansa works in partnership with organizations using BPO to drive real long-term cost reductions and performance improvements. Xansa BPO experience centers on accounting and finance, human resources, customer service and back-office processing.
• Process Specification
• Back Office Operation and Customer Support for Thames Water
• Thames Water is world's third largest water company serving a population of some 13 million in the UK and Ireland. They receives well over 1,000 letters per working day from customers and approximately two million transactions per year and response times are governed by a regulatory target of five working days. Process includes thorough analysis and detail investigation to solve customers’ bills, payments and operations related problems/queries which includes making outbound calls to negotiate payment plans and to get property and occupier details
• Roles and Responsibilities:
• Meet Contractual obligations. SLA – Volume & Quality.
• Worked on IBM main frame system designed by Wipro & Xansa technologies Known as CIS & Merlin.
• Ensured that the processing is completed within 100% TAT with 99% accuracy.
• Maintained the parameters of performance provided by the company and the client.
• Figuring out weak points in process lay down plans and implementing them with help of seniors.
• Generation of daily, weekly and monthly performance reports.
• Report Letter feedbacks, complaints of the customers.
• Achievements:
• Received Pat on The Back award.

Jul 2004 – Dec 2006 · 2 yrs 5 mos · Noida Area, India