Aug 2022 – Jun 2023 · 10 mos

•  Served as a trusted advisor and advocate for customers, collaborating with accounts, support, engineering, and cross-functional teams to address and resolve customer requests and issues.
•  Accelerated customer environments by automating tasks using REST API and playbooks, reducing customer
• workload by 40%.
•  Advised customers on streamlining database lifecycle processes, including Oracle and MS SQL databases,
• through automation to improve deployment, management, and efficiency while minimizing manual efforts using
• NDB.
•  Enhanced environment health monitoring and alerting capabilities by implementing playbooks and integrating with
• SIEM for improved incident response and threat detection.
•  Provided guidance and training to IT staff on how to configure syslog for centralized logging.
•  Strengthened network security by showcasing Nutanix Flow to safeguard east-west traffic between application
• tiers, using category and tag-based configurations for enhanced control and protection.
•  Collaborated with presales, partners, support, and engineering teams to understand customer requirements and
• develop solutions.
•  Filed product improvement tickets in Jira.
•  Resolved technical queries related to Linux and Windows guest OS.
•  Improved product adoption and advised customers on best practices and known risks to eliminate exposure.
•  Periodically used tools to discover customer environments and share updates with customers to improve or fix
• issues.
•  Interviewed and trained new members of the TAM team.
•  Organized training for customers, which led to improved NPS.

Jan 2022 – Jul 2022 · 6 mos

Jun 2018 – Dec 2021 · 3 yrs 6 mos

• Working on Hyper-Convergance technologies of Storage and Compute
• Helping SE's, customers in POC and implementation based environments
• Collaborating with multiple vendors for HCI, backup, VDI, automation and hypervisor to create a successfull implementation.

Jul 2015 – Jun 2018 · 2 yrs 11 mos · Bangalore, India

• Driving and resolving issues on core Citrix products:
• XenApp
• XenDesktop
• StoreFront
• Citrix Receiver
• PVS

Jun 2011 – Jun 2015 · 4 yrs · Gurgaon, India

• On Windows Server we troubleshoot :
• Performance issues
• Terminal Services (RDS)
• WMI, COM/DCOM
• MSI
• SME - Troubleshooting High CPU Utilization Issues.

Jul 2010 – Jun 2011 · 11 mos

• Part of Enterprise ID Management Team in which we add, remove, modify details of users remotely through Lotus and AD.