Harshal Zele

Product Manager

Bengaluru, Karnataka, India18 yrs 10 mos experience
AI ML PractitionerHighly Stable

Key Highlights

  • Reduced customer churn by 0.5% and increased customer base by 2% YoY.
  • Achieved Spot Award for timely project delivery at Sling TV.
  • Migrated tools to open-source, saving ~$300K annually.
Stackforce AI infers this person is a SaaS Product Manager with expertise in AI and ML product development.

Contact

Skills

Core Skills

Product ManagementGlobal Client RelationsProduct StrategyStakeholder ManagementQuality AssuranceAutomation Testing

Other Skills

Cross-functional Team LeadershipProduct RoadmapRequirement GatheringJiraArtificial Intelligence (AI)Machine LearningProduct OptimizationDashboard CreationClient Acquisition & RetentionProduct TestingSoftware DevelopmentRegression TestingIntegration TestingAutomationReport Generation

About

Proficient in spearheading multi-disciplinary teams and formulate product strategies as part of developing and launching mission-critical products at minimal costs to catapult business growth and accomplish long-term business objectives. ~16 years of experience in championing product development worldwide while overseeing the quality to ensure highest level of customer satisfaction. Achieving measurable outcomes across product, engineering, quality, and client acquisition/retention domains. Highlights ‾‾‾‾‾‾‾‾ ★ Received the Spot Award at Sling TV in Jun '15 for delivering projects successfully within a stipulated timeframe ★ Performed a key role in reducing customer churn by 0.5% and increasing customer base by 2% YoY ★ Served as a Test Lead at Sling TV and successfully reduced test execution time by 30% ★ Proactively created product analytics Tableau dashboards and executed 80/20 strategy leading to a reduction in test execution time by 20% ★ Successfully migrated internal tools to open-source for reducing yearly cost by ~ $300K for Mule Enterprise licenses at Sling TV Snapshot ‾‾‾‾‾‾‾‾ ★ Prolific track record of performing requirement gathering, prioritizing bugs and designing product roadmaps while coordinating with the top-level management as part of enhancing user experience ★ Enabled decision-making for BETA and production releases and conceptualized end-to-end delivery strategies while serving as a Delivery Manager & Scrum Master at Sling TV ★ Enforced quality control measures as well as diagnosed and resolved bugs via Jira to improve user experience ★ Recruited and mentored ~20 recruits across roles spanning QA, Senior QA, and Test Lead for manual & automation testing Areas of Expertise ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ ★ Product Launch ★ Product Testing & Optimization ★ Quality Assurance ★ Global Client Relations ★ Software Development ★ Regression & Integration Testing Technical Skills ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ ★ Python ★ Docker ★ Tableau ★ scikit-learn ★ NumPy

Experience

18 yrs 10 mos
Total Experience
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Average Tenure
18 yrs 10 mos
Current Experience

Sling tv

5 roles

Technical Product Manager

Promoted

Apr 2020Present · 6 yrs 2 mos

  • Key Initiatives & Achievements
  • ★ Expedited international partner launch at Sling TV by developing a metadata tool to provide feedback on metadata and playback
  • Global Client Relations & Product Roadmap
  • ► Playing a key role in onboarding the SVOD catalogue of international partners including South-Asian, & Arabic
  • ► Designing product roadmap by coordinating with the top-level management and product teams
  • ► Performing requirement gathering and release planning while liaising with the engineers
  • ► Instrumental in ideating features while coordinating with engineers during the planning phase
  • ► Utilized iOS, Android OS, Fire OS, Samsung, and LG TV to verify end-to-end application for BETA and production validation as part of the project ‘Sling TV’
Cross-functional Team LeadershipProduct ManagementProduct RoadmapGlobal Client Relations

Delivery Manager & Scrum Master

Jul 2018Mar 2020 · 1 yr 8 mos

  • Key Initiatives & Achievements
  • ★ Alleviated yearly cost by ~ $300K for Mule Enterprise licenses by migrating internal tools to open-source
  • Stakeholder Management & Product Strategy
  • ► Facilitated decision making relating to BETA & production releases while liaising with ~10 stakeholders
  • ► Formalized end-to-end delivery strategies including planning, prioritizing, and delivering good quality software
Cross-functional Team LeadershipStakeholder ManagementProduct Strategy

Staff Engineer - Quality

Promoted

Mar 2012Jan 2018 · 5 yrs 10 mos

  • Key Initiatives & Achievements
  • ★ Accorded with the Spot Award in Jun '15
  • ★ Reduced test execution time by 10% by conducting automation testing
  • ★ Alleviated test execution time by 20% by creating product analytics Tableau dashboards and executing 80/20 strategy
  • ★ Optimized delivery by 20% while spearheading a team of ~10 professionals across iOS, Android & FireTV platforms for enforcing crucial legal binding releases
  • Quality Assurance & Training
  • ► Implemented quality control measures while identifying product improvement areas to ensure maximum customer satisfaction
  • ► Utilized Jira to identify and track critical bugs in production as part of improving customer experience
  • ►Recruited and trained ~20 QA and Test Lead professionals for manual & automation roles to ensure quality product deliverables
  • ► Liaised with product and business leaders to produce Tableau analytics dashboards, test plans and scenario reports
  • ► Utilized Firmware testing on different Set-Top Boxes (STBs) to develop test cases and test strategies for the product ‘Sling Adapter ‘
Quality AssuranceAutomation TestingJira

Senior QA Engineer

Promoted

Jul 2007Mar 2012 · 4 yrs 8 mos

  • Key Initiatives & Achievements
  • ► Reduced test execution time by 30% while serving as a Test Lead
  • ► Inflated the manufacturing time by 10% by liaising with ~9 professionals from product and business teams

QA Engineer

Dec 2006Jun 2007 · 6 mos

  • Key Initiatives & Achievements
  • ► Troubleshot 20+ bugs weekly while performing system tests logging

Education

Liverpool John Moores University

Degree of Master of Science — Data Science

Shivaji University

Bachelor of Engineering in Electronics — Electronics

Jun 2000May 2005

International Institute of Information Technology Bangalore

Post Graduate Diploma in Data Science — Data Science

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