Harshitha Kumar

Customer Success Manager

Bangalore Urban, Karnataka, India3 yrs 8 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Expert in translating technology into business value.
Proven track record in enterprise sales and customer success.
Strong partnerships with global teams and clients.

Stackforce AI infers this person is a SaaS sales expert with a focus on AI and cloud solutions.

Contact

Skills

Core Skills

Sales

Other Skills

End-to-End SalesGenerative AI for SalesCustomer EngagementResearch SkillsGo-to-Market StrategyProject ManagementBusiness DevelopmentData VisualizationCustomer RetentionAccount ManagementC-Level RelationshipsBusiness PlanningCommunication and PresentationManagement ConsultingProject Planning and Management

About

I’m passionate about helping businesses get the most out of their technology investments, whether that’s enabling enterprise clients to transform with cloud and AI/ML or guiding SMBs to unlock the full potential of Adobe’s creative and digital solutions. I thrive at the intersection of business and technology, where strategy meets execution, and where the right solution can spark meaningful growth. My experience spans customer success, account management, and enterprise sales engineering, across industries from retail and finance to healthcare and travel. Along the way, I’ve collaborated with global teams, built trusted client relationships, and driven programs that create lasting impact. At my core, I enjoy translating complex technologies into clear business value, and building partnerships that go beyond transactions!

Experience

3 yrs 8 mos

Total Experience

2 yrs 6 mos

Average Tenure

1 yr 1 mo

Current Experience

Adobe

Customer Success Account Manager

May 2025 – Present · 1 yr 1 mo

Quantiphi

3 roles

Senior Sales Engineer

Promoted

Apr 2024 – Apr 2025 · 1 yr

Key Responsibilities:
Established market footprint and led business development for the UK&I region, specifically for the Digital Native, Corporate and a few Select Enterprise clients
Managed about 15 strategic corporate and enterprise opportunities of a diverse industry background- retail, consumer, healthcare, financial services, travel and hospitality
Hosted customer workshops to co-create enterprise Generative AI roadmaps, showcasing Quantiphi’s cutting-edge capabilities in Generative AI
Cultivated and maintained strong partnerships with Google account teams and key customers within the territory
Led campaigns alongside Google Cloud BDRs and Account teams to promote adoption of solutions like Agentspace, CCaaS, etc.

SalesEnd-to-End Sales

Business Analyst (Sales Engineer)

Sep 2022 – May 2024 · 1 yr 8 mos

After completing my internship, I joined the Go-to-Market (GTM) team at Quantiphi, focusing on the UK&I region. In this role, I worked closely with cross-functional teams to drive business growth and expand Quantiphi’s footprint in the AI and Data space.
Key Responsibilities:
Collaborated with Google Cloud account teams to create and execute joint GTM strategies for the region
Managed client discovery through understanding business challenges, pitching proposals, and developing growth and pricing strategies
Built digital transformation journey/roadmap for Select enterprise clients
Operationally synced with Technical & Business team to align on business priorities and to align on the best fit solution for clients
Converted developments in Artificial Intelligence into marketing assets and demo material to educate prospective clients on the impact of Applied AI in the enterprise
Conducted Data and AI Workshops to increase adoption with clients from various industries and business functions
Researched current trends in the Data and ML/AI space specifically leveraging the Google Cloud Platform services
Handled Go-to-Market efforts and project threads to ensure timely solution delivery in a high paced environment

SalesResearch Skills