May 2022 – Dec 2023 · 1 yr 7 mos · United Arab Emirates · Hybrid

• Initiated sales and marketing efforts at UNext Learning, driving 40% revenue growth across UAE, Oman, KSA, Qatar, and GCC regions. Increased lead conversion by 28% through strategic sales funnel optimization and data-driven marketing campaigns. Strengthened client engagement, boosting satisfaction rates by 84% through CRM implementation and targeted outreach. Spearheaded market expansion by executing high-impact industry events and establishing key business partnerships. Optimized digital marketing performance, enhancing campaign ROI by 35% with automation and analytics. Managed and mentored high-performing teams, fostering a culture of excellence and continuous improvement. Focused on business growth, customer retention, and operational efficiency, ensuring sustained profitability and brand equity in a competitive ed-tech landscape.

Dec 2020 – Apr 2022 · 1 yr 4 mos · Abu Dhabi, United Arab Emirates · On-site

• Managed a 20-member sales team, driving AED 13M+ in revenue and exceeding sales targets in the GCC region. Revitalized 36% of inactive accounts, enhancing customer engagement and retention. Improved client retention by 58% by leveraging market intelligence and competitor analysis. Strengthened cross-functional collaboration across six departments, boosting sales growth by 37% through strategic product positioning. Designed and implemented commission and incentive plans, increasing employee retention by 58% and elevating customer satisfaction ratings by 31%. Focused on data-driven decision-making, automation, and innovative sales strategies to maximize market penetration and brand equity in the ed-tech sector.

Nov 2019 – Nov 2020 · 1 yr · Noida, Uttar Pradesh, India · On-site

• Drove 12% direct sales growth through high-impact promotional campaigns while leading and mentoring a 10+ member team to consistently achieve sales targets. Enhanced lead generation by 22% with optimized cold emailing and tele-calling strategies, strengthening B2B and B2C relationships and increasing deal closures by 30%. Monitored sales activities, performed analytical assessments, and provided data-driven insights to improve performance. Developed sales training programs, equipping new team members with essential skills for success. Built and maintained client relationships by identifying market trends and sales opportunities. Spearheaded sales strategy development, optimizing revenue generation through tailored marketing plans. Ensured exceptional customer service by acting as the primary point of contact, swiftly addressing inquiries and enhancing customer satisfaction.

Mar 2017 – Sep 2019 · 2 yrs 6 mos · Delhi, India · Hybrid

• Managed newsroom operations, ensuring seamless coordination between production, editorial, and technical teams during live broadcasts. Supervised content scheduling, monitored real-time news updates, and maintained broadcast quality standards. Led a team of journalists and technicians, optimizing workflow efficiency and ensuring timely news delivery. Strengthened audience engagement by overseeing content strategies and implementing innovative storytelling techniques. Conducted performance evaluations, provided training, and enhanced team productivity. Collaborated with senior management to refine operational processes, improving overall efficiency. Maintained strict compliance with journalistic ethics and broadcasting regulations, ensuring credibility and accuracy in reporting.

Jan 2011 – Jan 2017 · 6 yrs · New Delhi, Delhi, India · On-site

• Oversaw daily store operations, ensuring smooth workflow, exceptional customer service, and optimal inventory management. Led a team to drive sales, enhance customer satisfaction, and maintain high-quality standards. Implemented effective merchandising strategies, improving product visibility and increasing foot traffic. Monitored stock levels, coordinated with suppliers, and minimized wastage through efficient inventory control. Trained and mentored staff, fostering a productive work environment and improving overall team performance. Managed cash handling, reconciliations, and financial reporting to ensure accuracy and compliance. Strengthened customer relationships, resolving inquiries efficiently and enhancing brand loyalty.