Sep 2023 – May 2024 · 8 mos · Cairo, Egypt · On-site

• Collaborated with department heads to define job requirements.
• Held one-on-one meetings with team members to set targets and objectives.
• Led the recruitment team, providing training and monitoring performance.
• Improved recruitment methods using advanced sourcing and interviewing techniques.
• Set deadlines for job requests based on detailed analysis.
• Trained the recruitment team to enhance their communication and leadership skills.

May 2023 – Sep 2023 · 4 mos · Cairo, Egypt · On-site

• Managed and trained the HR team, ensuring high performance.
• Oversaw recruitment and selection, including job ads, screenings, and onboarding.
• Refined the recruitment cycle to enhance efficiency.
• Prepared and updated job descriptions and created the employee handbook.
• Delivered induction programs to introduce new employees to the company.
• Handled monthly payroll, addressing any issues or questions.
• Reviewed absences and enforced disciplinary actions as needed.
• Managed medical insurance issues and prepared monthly HR reports for management.

Oct 2021 – Present · 4 yrs 8 mos · Hybrid

• Streamlined recruitment, reducing time-to-hire by 25%.
• Improved onboarding processes, enhancing retention by 15%.
• Managed payroll for 500+ employees, ensuring legal compliance.
• Revamped performance management, leading to a 20% increase in employee satisfaction.
• Researched and adjusted compensation packages, improving retention by 10%.
• Identified training needs and developed employee programs.

Oct 2018 – Apr 2023 · 4 yrs 6 mos · On-site

• Communication with clients to understand requirements for each job vacancy requested.
• Conducting Exit interviews
• Making Salary Survey
• Set a time frame and deadline for the client when they send the request (analysis for jobs based
• on our database before you set time for each position).
• Meet clients for more understanding, and handle meeting with F&OM for new clients.
• Improve the cycle of recruiting and sourcing “screening - phone screening - Zoom meeting”.
• Handle recruitment function by screening CVs, interviewing, short listing and selecting qualified
• candidates as requested.
• Develop and maintain interview’s tests, applications and required forms.
• Implement effective sourcing, screening and interviewing techniques (background checks are
• required).
• Create budget for paid sources and explain benefits from using them.
• Create new designs for job posts.
• Plan the new hires to meet potential requests and share it with F&OM or improve cycle.
• − Contacting candidates for interviews & create a shortlist of candidates and match them with clients’ requirements.
• Attending job fairs to represent the company, meet prospective candidates and receiving their
• C.Vs.
• Preparation of client agreements taken from already prepared standard agreements.
• Supervise on the recruitment coordinators, train and monitor their performance.
• One to one meeting with the team to explain targets and objective for their positions.
• Handle clients email with the team and make sure they answer in professional way.
• Monthly summary for the current client’s situation.

Mar 2018 – Oct 2018 · 7 mos · Cairo, Egypt

• Responsible for many projects (Recruitment agency)
• Work in hiring White, Blue, Gold, Grey, Pink, Black, No Collars.
• Collect the resumes and filter them according to each vacancy.
• Screening the applicants over the phone and schedule interview dates.
• Perform face-to-face interviews for candidates.
• Responsible for recruitment feedbacks to candidates.
• Conduction orientation for new hires.
• Performs searches for qualified candidates according to relevant job criteria, using databases, internet recruiting resources, recruitment websites, and employee referrals.
• Coordinating with Clients & candidates accepted from first interview for scheduling second interview and third interview.
• Responsible for selecting candidates according to his/her qualifications to fit required position.
• Research and recommend new sources for active and passive candidate recruiting.

Jan 2016 – Mar 2018 · 2 yrs 2 mos · Egypt

• Working on Etisalat project (Etisalat MISR)
• Collect the resumes and filter them according to each vacancy.
• Screening the applicants over the phone and schedule interview dates.
• Perform face-to-face interviews for candidates.
• Responsible for interview feedbacks for the candidates.
• Conduction orientation for new hires.
• Performs searches for qualified candidates according to relevant job criteria, using databases, internet recruiting resources, recruitment websites, and employee referrals.
• Coordinating with Operations & candidates accepted from first interview for scheduling second interview and third interview.
• Responsible for selecting candidates according to his/her qualifications to fit required position.
• Research and recommend new sources for active and passive candidate recruiting.
• Responsible for Etisalat Data Validation project (Etisalat MISR)
• Work in SMO’s teams like Small Accounts, Tele sales, Misr Pharma Medical Account and Order taker accounts.
• Worked in Etisalat Misr Inbound and Outbound Accounts (Eitsalat Misr – Insource Etisalat Misr)
• Collect the resumes and filter them according to each vacancy.
• Screening the applicants over the phone and schedule interview dates.
• Perform face-to-face interviews for candidates.
• Responsible for recruitment feedbacks to candidates.
• Conduction orientation for new hires.
• Performs searches for qualified candidates according to relevant job criteria, using databases, internet recruiting resources, recruitment websites, and employee referrals.
• Coordinating with Operations & candidates accepted from first interview for scheduling second interview and third interview.
• Responsible for selecting candidates according to his/her qualifications to fit required position.
• Research and recommend new sources for active and passive candidate recruiting.

Apr 2014 – Dec 2015 · 1 yr 8 mos · Cairo, Egypt · On-site

• Processed hiring requests, filtered resumes, and arranged interviews.
• Proceeded the onboarding.

Dec 2012 – Mar 2014 · 1 yr 3 mos · Egypt

• Handling Customer Complaints
• Customer Service Agent
• Acting as Team Leader
• Co- Trainer
• Making Orientations and assisting new Comers.
• Every Month a New Task
• Training Session about soft skills

Jul 2008 – Nov 2012 · 4 yrs 4 mos · Egypt · On-site

• Tour Operator:-
• Handling daily requests.
• Create and design tour packages.
• Follow-up with clients.
• Quote travel packages.
• Manage contracted rates with suppliers.
• Booking all Travel Services needed.
• Check hotels availability
• Booking hotels for Client