May 2022 – Mar 2023 · 10 mos · Seattle, Washington, United States

• ❖ Directly managed two teams of 10 engineers that managed % Back Program, Charity Lists, and set of charity services that aim to reduce cost and time-to-market for external partners to incorporate charity-based incentives to advance business goals.
• ❖ Strategized multi-phased plan to improve quality and operational performance of systems by modifying root cause analysis processes and conducting regular system reviews to proactively fix issues, reducing high-severity tickets by 78% within a year.
• ❖ Proposed and executed privacy integration enhancements, increasing throughput by 200% from 7k to 21k requests/day.
• ❖ Established regular career development planning and coaching sessions with 9 direct reports, leading to 100% favorable employee satisfaction results and 17% improvement in performance metrics, and ensured promotions of L5 and L6 engineers.

Apr 2022 – Nov 2022 · 7 mos · Seattle, Washington, United States

• ❖ Utilized deep understanding of architecture to influence technical priorities and business strategy, leading to completion of 22-month-long framework migration project with 15 engineers spanning 70+ integrations with 50+ unique Amazon services and technologies, resolution of security and availability deficiencies, and delivery of a scalable, high-availability platform.
• ❖ Implemented modified Scaled Agile Framework (SAFe) across multiple teams and identified KPIs to measure project performance and progress, which resulted in 28% improvement in delivery time and collaboration among team members.

Oct 2020 – Apr 2022 · 1 yr 6 mos · Seattle, Washington, United States

• ❖ Spearheaded comprehensive technology initiatives that required extensive audits of 68+ services and its associated 200+ data tables and cross-functional discussions, delivering critical solutions on schedule to align with privacy laws of GDPR and CCPA.
• ❖ Overhauled technical design documentation template and review process to preemptively identify risks and devise mitigation plans before becoming roadblocks, alongside restructuring the team’s knowledge management system to improve information sharing, resulting in a 31% reduction in project delays and disruptions.

Jul 2019 – Oct 2020 · 1 yr 3 mos · Seattle, Washington, United States

• ❖ Strengthened operational readiness and service resilience for peak customer traffic events resulting in 18% reduction in issues through evaluating scaling forecasts, updating and performing load and stress testing, and adding alarms and dashboards.
• ❖ Fostered weekly meetings with SDETs in Bangalore to influence architectural designs on QA automation framework using Selenium and TestNG and provide code reviews to align with best practices and standards. Framework allowed for frequent and rapid feedback, supported agile development methodologies, and captured errors missed by manual testing.

Jun 2017 – Jun 2019 · 2 yrs · Seattle, Washington, United States

• ❖ Launched AmazonSmile internationally to UK and cross-platform onto mShop app for Android and iOS to millions of users.
• ❖ Migrated core AmazonSmile features with partner team dependencies using a solution that provided federated ownership, faster deployment times from weeks to hours, deprecated legacy services, and reduced service calls by 20x.
• ❖ Partnered with PMs, Marketing Managers, UX Designers, and BIEs to formulate and engineer over 12 experiments to test hypotheses around customer behavior and boost key business metrics. Provided consultations regarding customer targeting, technical complexities, expected timelines, and data collection/analysis. Formalized 5 successful experiments into features.

May 2016 – Aug 2016 · 3 mos · Seattle, Washington · On-site

• ❖ Researched, documented, and prototyped solutions, weighing options based on cost, latency, and data accuracy, to calculate in near real-time how many customers were actively shopping online to enable product experimentation.
• ❖ Implemented two front-end features using Perl/Mason that delivered positive downstream impact and 82.9% CTR to solidify customers’ brand education and bring feature parity across device platforms.
• Keywords: Java, Perl, Mason, SQL, AWS (SQS, Kinesis, DynamoDB, Elasticsearch, ElastiCache), JavaScript, HTML/CSS, REST, Git

Jun 2015 – Aug 2015 · 2 mos · New York, United States · On-site

• As part of the CMS Team in Splash, I focused on optimizing the website's building tool, which clients use to create extravagant event pages. Coding languages I mainly worked with include Javascript, PHP, and HTML/CSS.
• ❖ Engineered integration with Giphy, a GIF search engine, and incorporated tracking analytics for users’ data-visualization.
• ❖ Reduced latency by 13% by refactoring code base using SOLID principles to improve maintainability and modularize user tool.

Feb 2015 – May 2015 · 3 mos · Berkeley, California, United States · On-site

• ❖ Managed internal operations, convened private/public meetings, and coordinated efforts of legal staff.
• ❖ Assisted in drafting and negotiating commercial contracts with Chartwells Compass Group for new student union building.

Aug 2014 – Feb 2015 · 6 mos · Berkeley, California, United States · On-site

• The ASUC commits to fostering exceptional students by offering a holistic fellowship program that will provide them with the necessary skills to become successful campus leaders and competitive candidates for future careers.
• The ASUC Fellowship Program aims to recruit students who have demonstrated leadership or have strong leadership potential. The program’s goal is to cultivate this leadership potential by allowing fellows to take part in implementing lasting transformative policies that will affect UC Berkeley students in future. As an 501(c)3 organization, fellows will gain valuable non-profit and advocacy experience through unique, hands on projects in a recognized non-profit organization.
• ❖ Spearheaded launch of ASUC Spring Internship Program by building intern workforce of 50 selected UC Berkeley students who demonstrated leadership potential for advocacy and public policy.
• ❖ Overhauled and modernized ASUC DeCal Program (Public Policy: Successful Argumentation in Student Government), and led planning, programming, assessing, and reporting of 2014-2015 curriculum.

Oct 2014 – May 2015 · 7 mos · Berkeley, California, United States · On-site

• ❖ Implemented continuous delivery protocols by automating testing with Selenium and reducing manual errors by 32%.
• ❖ Refactored web pages and monthly newsletters to responsive designs to modernize user experience across platforms.
• ❖ Constructed database of contacts and potential clients for predictive analysis on budget and performance utilizing Salesforce.
• ❖ Established procedures to track and analyze user actions and click rates, using Google Analytics, to optimize engagement.

Aug 2014 – May 2016 · 1 yr 9 mos · Berkeley, California, United States · On-site

• ASUC Student Legal Clinic was established to help educate the Berkeley community about available legal options. Today, the clinic continues with this tradition. Clients can drop by our office Monday through Friday to obtain legal assistance from our dedicated interns who provide clientele with fully researched case reports — outlining possible legal options and any other pertinent information. With our new VITA program, clients who are in need of tax assistance can now schedule an appointment online and be aided by our trained staff with filing their tax returns.
• ❖ Oversaw 49 caseworkers regarding the progress and quality of their case reports. Coordinated office hours scheduling, tracked completion, and enforced bylaws regarding caseworkers’ requirements.
• ❖ Conducted research for clientele’s legal inquiries to assemble integrated case reports outlining available judiciary options. Presented series of seminars to increase community awareness of legal rights in areas ranging from immigration to intellectual property disputes through Know Your Rights campaign.
• ❖ Provided free income tax preparation assistance as certified VITA Specialist, preparing around 200 returns and saving the community over $50,000 in 2014-15 fiscal year.

Jun 2013 – Aug 2013 · 2 mos · University of California, Irvine · On-site

• Selected to work under Dr. Edward L. Nelson on a research that studied the different affects of drug mixtures with similar chemical structure as Idazoxan Hydrochloride on leukemia lymphocyte cells.

Jul 2012 – Jul 2013 · 1 yr · University of California, Irvine · On-site

• Selected to work under Dr. Susan S. Huang, the Medical Director of Epidemiology and Infection Prevention, on two new clinical trials: 1) Project CLEAR (Changing Lives by Eradicating Antibiotic Resistance) compares two different ways to prevent MRSA infection in patients who have been recently discharged from the hospital and 2) Retapamulin for Reducing MRSA Nasal Carriage, funded by the CDC, analyzes the effects of a novel drug retapamulin compared to placebo in a randomized placebo controlled double-blinded trial.
• ❖ Charged with performing statistical and data analyses with OSHPD and CDPH databases to determine the correlation between hospital characteristics and high MRSA incidence rates.
• ❖ Co-authored on two publications

Sep 2011 – Aug 2021 · 9 yrs 11 mos · Irvine, California, United States · On-site

• Founded a nonprofit 501(c)3 educational organization to inspire scientific curiosity and discovery in children, and encourage science education activities in schools and larger community through programs and competitions, resulting in the creation of 20+ chapters nationwide and 1,000+ student members.
• Imagiscience aims to address the global science education crisis that is worsening due to decreasing number of students who are seeking a career in the science field. Unlike other established science organizations and competitions that are often exclusive and inaccessible to the general student body, Imagiscience hopes to provide equal opportunity and exposure to the world of science. Imagiscience is one of the first student-led coalitions that has been formed by high school students and is committed to making a difference in the science education today.
• ❖ Recruited and managed the Executive Board, a team of 20 students from different high school districts in California, as well as the Professional Advisory Board, consisting of the Director of Center of Neurobiology of UC Irvine, a member of FDA Advisory Committee, the Vice President of Eisenhower Medicine Center, the Associate Dean of UC Irvine Medical School, et al.
• ❖ Launched International Imagiscience Science Competition, media sponsored by Johns Hopkins Center for Talented Youth, to encourage students to describe science in three unconventional categories: literature, visual arts and film production.
• ❖ Featured TED Speaker at TEDxYouth@KohlerSt at Los Angeles Inner City Arts. Showcased at California STEM Summit at UCDavis, Youth Leadership Summit at Edwards Lifesciences, TEDxIrvine at Rancho Las Lomas, Big Ideas Fest at Half Moon Bay Ritz Carlton, and UCIrvine Career Day.
• ❖ Featured on ABCNews, OCRegister, Connect Magazine, Orangecounty.com, Korea Times, Korea Daily and many others.
• ❖ Certified organization in President’s Service Award Recognition program.

Jul 2010 – Sep 2010 · 2 mos · Konkuk University, South Korea

• Selected to work with Dr. Jong-Bo Kim on a research that studied cloning and characterization of novel multiple stress responsible gene I (MuSI) from Ipomoea batatas.
• ❖ Charged with cloning full length MuSI cDNA and performing Southern hybridization analysis.

Jan 2010 – Jan 2013 · 3 yrs · On-site

• ❖ Founding member of an educational organization that aims to promote equal opportunities in education
• ❖ Formed partnership with Envision Schools, four nationally-acclaimed charter schools in Oakland/San Francisco that now serve as models for public high schools
• ❖ Together with Envision Schools and with the support of Bill & Melinda Gates Foundation, launched a program for the Center for College and Career Success
• ❖ Launched Follow Your Forte Scholarship Foundation for first-generation college and low-income students

Jan 2010 – Jan 2012 · 2 yrs · Sunnyvale, California, United States · Remote

• HealthTap's mission is to measurably prolong the life expectancy of humankind and help everyone Feel Good by providing immediate access to top medical experts and their trusted health advice anytime, anywhere.
• Our first responsibility is to do good for the individuals who use HealthTap, especially when making decisions that affect their health and the health of their loved ones. We care deeply about people and are committed to providing information and access to care that meet the highest standards of safety and validity, and help people take actions to Feel Good every day.
• ❖ Lead a project to increase physician engagement on HealthTap, a company that personalizes health information through an interactive platform and has been featured on Forbes, TIME and O’Reilly radar