Jan 2022 – Jul 2022 · 6 mos · Brunswick, Maine, United States · Remote

• Operated as a sales consultant, integrating strategies that drove sales and providing leadership regarding customer retention, relationship building, and credit repair solutions.
• Maintained up-to-date knowledge of new services, consumer behaviors, competitor’s products, and trends within the industry
• Proposed strategies that would increase market penetration and improve customer feedback.

Aug 2018 – Dec 2019 · 1 yr 4 mos · Colorado Springs, Colorado, United States · Remote

• Led content strategy and execution across multiple platforms, including Facebook, Instagram, LinkedIn, and YouTube, resulting in an increase in audience engagement by over 60% in under a year.
• Created and managed multimedia content, including videos, articles, and podcasts to support brand growth, lead generation, and client retention.
• Oversaw cross-functional marketing initiatives, aligning messaging and visuals to build brand consistency and support sales across multiple platforms.

Mar 2018 – Dec 2019 · 1 yr 9 mos · Colorado Springs, Colorado, United States · Remote

• Supported 150+ client accounts, resolving inquiries and technical issues with a 95% satisfaction rate.
• Led customer onboarding and education efforts, helping clients better understand their software and accounts; reduced support requests and improved retention through proactive service.
• Scheduled and prioritized meetings, managed calendars, and handled day-to-day communications to ensure operations ran smoothly while supporting executive needs.

May 2017 – Aug 2017 · 3 mos · Lubbock, Texas Area · On-site

• Embraced continuous improvement efforts and instituted creative solutions that streamlined restaurant operations.
• Fostered a culture of constant commitment to excellence and professional ethics which ensured the team continued to meet the restaurant's vision, values, and priorities.
• Facilitated a team of 10+ employee's growth and development through guidance, training, and professional development, while ensuring customer satisfaction.
• Interviewed, selected, and onboarded new employees, ensuring smooth integration into team workflows and company culture.

Jul 2016 – Present · 9 yrs 11 mos · Colorado Springs, Colorado, United States · Remote

• I help people tell their career stories clearly, confidently, and without losing themselves in the process. Over the past 9+ years, I’ve worked with over 1,600 clients across 25+ industries and no two stories have been the same.
• Here’s how I support the job search:
• 📝 Resume Writing
• Your resume shouldn’t sound like everyone else’s. I write clear, strategic documents that reflect who you are, not just what you’ve done. My clients regularly start landing interviews within weeks, and many return after landing promotions or making big pivots.
• 💻 LinkedIn Profile Development
• Whether you’re job searching or not, your online presence matters. I’ve helped hundreds of clients rewrite their profiles in a way that feels more “them” while improving search visibility and consistency across their materials.
• 🥇 Career Strategy & Coaching
• I guide clients through the ups and downs of the job search - sharing what works, what doesn’t, and how to stay grounded and resilient when the process feels overwhelming.
• 🗃️ Additional Writing Services
• Cover letters. Thank you notes. Reference sheets. Personal branding. If it involves words and your career, I’ve got you covered with clear, cohesive language you can actually stand behind.

May 2015 – May 2017 · 2 yrs · Lubbock, Texas Area · On-site

• Developed strong working rapport with a team of 15+ members and continuously strove to strengthen and refine professional effectiveness and team performance.
• Demonstrated strong, dynamic leadership and worked harmoniously and effectively with others.
• Oversaw all staffing initiatives and interviewed, hired, and trained the most qualified staff.