Oct 2019 – Apr 2023 · 3 yrs 6 mos

• o Identify and pursue new business opportunities to drive revenue growth.
• o Establishing and maintaining strong relationships with clients to understand their needs and identify opportunities for new business.
• o Conduct market research to identify trends and opportunities.
• o Collaborate with cross-functional teams to develop and execute business strategies.
• o Prepare and deliver presentations to clients and stakeholders.
• o Monitor industry trends and competitive landscape.
• o Research and organize Tech events to generate leads.
• o Overseeing and leading a team of business development professionals to achieve the organization's growth and revenue targets.
• o Collaborating with other departments such as marketing, sales, and product development to align strategies and achieve company objectives.

Feb 2018 – Aug 2019 · 1 yr 6 mos · On-site

• o Developed and executed business development plans to drive revenue growth.
• o Built and maintained relationships with key clients and partners.
• o Conducted market research to identify new opportunities.
• o Collaborated with cross-functional teams to develop and execute marketing strategies.
• o Generated leads through multiple platforms.
• o Identified and qualified Leads’ personas.
• o Use various sources to identify potential customers and generate leads, including outbound calling, email campaigns, social media, and networking.

Aug 2017 – Feb 2018 · 6 mos · On-site

• o Leadership and Support: Provide leadership and direction to your team members, including coaching, mentoring, and offering support when needed. You'll be responsible for setting team goals, monitoring performance, and motivating your team to achieve targets.
• o Training and Development: Conduct training sessions to onboard new team members and continually provide ongoing training to enhance the skills and knowledge of existing staff. Ensure that your team members are well-equipped to handle customer inquiries effectively.
• o Customer Issue Resolution: Escalate and handle complex or sensitive customer issues that your team cannot resolve independently. Ensure that customer complaints or concerns are addressed promptly and to the customer's satisfaction.
• o Process Improvement: Identify areas of improvement in customer service processes and implement strategies to enhance the efficiency and effectiveness of the team. Continuously monitor metrics and customer feedback to assess performance and identify improvement opportunities.

Sep 2014 – Aug 2017 · 2 yrs 11 mos

• o Customer Interaction: Interact with customers via various channels such as phone, email, chat, or social media to provide information, answer questions, and address their concerns in a courteous and professional manner.
• o Conflict Resolution: Mediate and resolve conflicts that may arise within your team or between team members and customers. Conducted market research to identify new opportunities.
• o Customer Experience Improvement: Work towards continuously enhancing the overall customer experience by implementing best practices and initiatives.
• o Issue Resolution: Listen to customers' problems or complaints and work diligently to resolve their issues promptly and accurately. This may involve troubleshooting technical problems, processing returns or exchanges, initiating refunds, or offering alternative solutions.