Feb 2022 – Sep 2024 · 2 yrs 7 mos · Singapore, Singapore

• As an Entry level Human Resource Executive, I worked with different HR tasks. I worked on hiring, people management and Admin
• Worked on various HR functions, including recruitment, employee relations, and administrative tasks.
• Worked in recruitment by sourcing candidates, conducting initial screenings, and scheduling interviews.
• Supported employee relations by addressing inquiries, maintaining records, and implementing HR policies.
• Ensured accuracy in payroll processing and benefits administration.
• Provided administrative assistance as needed.

Apr 2021 – Feb 2022 · 10 mos · Bengaluru, Karnataka, India

• Provided comprehensive academic counselling to students, aiding in course selection, career planning, and personal development.
• Streamlined the enrolment process by guiding students through admission requirements and program details, ensuring a smooth transition into their academic journey.
• Effectively addressed student concerns, offering timely solutions to ensure a positive and supportive academic experience.
• Conducted data analysis to identify trends, generating reports that informed decision-making processes and improved the overall effectiveness of counselling services.
• Collaborated with colleagues and academic staff to enhance the support structure for students, contributing to a collaborative and student-focused work environment.

Oct 2020 – Apr 2021 · 6 mos · Bengaluru, Karnataka, India · On-site

• Efficiently handled high Inbound and outbound call and chat volumes.
• Prioritized quality of service to foster business growth and elevate customer satisfaction.
• Provided expert guidance on product-related inquiries.
• Ensured customer needs are promptly addressed with a focus on satisfaction and first-contact resolution.
• Proposed process enhancements to increase efficiency.