Jan 2019 – Jan 2022 · 3 yrs

• Drive governance on critical human resource metrics such as retention, engagement & cost for a fast paced business.
• Engage & work with key internal and external partners in a matrixed relationship for C&B, Staffing, HRSS and the business
• Operate independently & ensure employee satisfaction & development of the team Train, mentor and leading HR initiatives and best Practices.
• Lead the way in implementing change initiatives related to culture, performance, recognition and policies
• Promote alignment and collaboration across the organization, driving synergy and perspective; demonstrate common process and consistent messaging.
• Coach individual managers on growing management capabilities.
• Understand the business and its challenges to help address the organization and peoples' ask
• Assist with the change process as the company meets the challenges of hyper-growth and the need to scale
• Partner with expertise centers to tackle business problems and to executive on corporate-wide talent initiatives
• Deliver short-term solutions while also solving for long-term problems by addressing immediate challenges and underlying causes
• Use data to measure success: learn, iterate, and improve; analyse trends and develop proactive actions to further support business objectives
• Consult legal counsel to ensure that policies, actions comply to Statutory regulations by government / non-government bodies. Manage, Own and Maintain all communication and records required for Statutory compliances
• Own/drive HR policies and directives and ensure smooth implementation across the firm.

Jul 2016 – Dec 2018 · 2 yrs 5 mos

• Drive and oversee all employee relations initiatives within the Process/Location/Center
• Prepare and analyze attrition rate, reasons and project the analysis to the management; Conduct Exit Interviews and analysis there on. Propose new initiatives and suggestions to the management to curb attrition.
• Provide counseling to employees who have resigned and find ways to retain them.
• Design develop various employee engagement programs and drive them effectively.
• Deepen Employee engagement, feedback mechanism and improve 2-way communication at employee level.
• Handle Disciplinary issues and bring it to closure including filing of the documents
• Drive all organization level activities and initiatives like Performance goals, mid-year review, final performance closure, promotion cycles, ESP cycle, PIP to bottom performers, CoE Awards etc.
• Prepare presentation for the Weekly, Monthly HR inputs for internal & Client Hour review
• Proactively identify employee concerns and address them or point them to right teams. Facilitate steps to Reduce employee grievance
• Effectively and ethically handle all employee issues/concerns/complaints
• Coordinate with Operations on Monthly, Quarterly and Annual Performance reviews.
• Coordinate with management on Promotions and Merit increases during Annual appraisal.
• Conduct ESAT survey on half yearly and annual basis and present the reports and analysis to the management. .
• Manage the employee relations effectively to ensure objectives are met.
• Help foster a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
• Integrate and synergize with other relevant teams to drive the objective of enhancing employee experience that deepens employee engagement leading to reduced attrition /meet attrition targets

Dec 2014 – Jun 2016 · 1 yr 6 mos

• Handled a team of Account Managers and Senior Account managers who are responsible to exponentially increase sales revenue of the assigned sellers by providing key business intelligence and ensuring that their online business on SD platform run smoothly by minimizing the operational challenges.

Feb 2013 – Nov 2014 · 1 yr 9 mos · pitampura, Delhi

• Worked as Business Development Manager responding to the queries posted by the prospective clients for acquisition Appin’s offerings through calls and emails. Daily activities included meeting the prospects face to face, giving them the details about services offered, following up aggressively, negotiating the terms and conditions and the pricing of the deals with the prospects till the deal is closed and generate repeat business from existing franchises.

Sep 2007 – Feb 2013 · 5 yrs 5 mos

• Lead : Sales & Operations responsible for driving sales and operational performance for 3 different Line of Businesses by meeting weekly and monthly targets given by the clients on revenue and conversion percentage.