John Hilderbrands

CEO

London, England, United Kingdom18 yrs experience
Highly Stable

Key Highlights

  • 15 years of SaaS leadership experience.
  • Expert in go-to-market strategy and global team management.
  • Proven success in M&A integration and customer retention.
Stackforce AI infers this person is a SaaS executive with expertise in solution engineering and customer experience.

Contact

Skills

Core Skills

Channel SalesTechnology IntegrationGo-to-market StrategySaas SalesMergers & Acquisitions (m&a)LeadershipCustomer SuccessOperations ManagementSales ManagementSales Engineering

Other Skills

Channel PartnersIntegrationData IntegrationProduct StrategyPeople ManagementProduct ManagementChange ManagementBusiness AnalysisBusiness StrategyCustomer ExperienceProduct MarketingBusiness AdministrationCustomer RetentionProfessional ServicesTeam Leadership

About

A seasoned SaaS executive with over 15 years of experience in Solution Engineering and SaaS Sales & Customer Experience, specializing in go-to-market (GTM) strategy and global team leadership. Serving as the VP of Solution Engineering at Eptura (a Thoma Bravo portfolio company), John is instrumental in shaping and executing GTM strategies that align with broader revenue goals across multiple regions, including the US, UK, Europe, Singapore, and Australia. His approach integrates deep product knowledge with a strategic focus on driving growth and market penetration. John's leadership is defined by his ability to lead high-performing teams, fostering an environment where innovation, collaboration, and customer-centricity thrive. His international experience, having held pivotal roles at Condeco in both the UK and New York, gives him a unique ability to navigate and align markets across different geographies. During his tenure at Condeco, John was central to various initiatives, including the integration of acquired companies, ultimately contributing to a successful exit that formed part of the foundation of what is now Eptura. In his career, John has worked closely with C-suite executives and investors, including those from private equity and venture capital. His ability to bridge technical and commercial aspects has consistently driven successful outcomes, particularly in complex enterprise environments. His strategic insights have been key in refining sales processes and optimizing the customer journey, from presales to post-implementation support. John's executive experience is complemented by a strong technical foundation in SaaS and a deep understanding of the enterprise sales landscape. He is known for his strategic thinking, commitment to continuous improvement, and ability to inspire teams to achieve their best. With a background in Computer Science, John brings a unique blend of technical expertise and business acumen to his leadership roles. Beyond his professional achievements, John is passionate about exploring new ideas and technologies. Whether it's through his pursuits as an amateur scientist, gardener, or engineer, he remains committed to lifelong learning and innovation. Duel Nationality with the UK and New Zealand John also has a passion for travel.

Experience

18 yrs
Total Experience
7 yrs 6 mos
Average Tenure
1 yr 5 mos
Current Experience

Eptura

2 roles

VP Alliances & Channel Solutions

Dec 2024Present · 1 yr 5 mos

  • Leading Eptura's technical partnerships and technology alliances.
Channel PartnersChannel SalesIntegrationTechnology IntegrationData Integration

VP Solutions Engineering

May 2009Dec 2024 · 15 yrs 7 mos

  • Reporting to the CRO a global leader in the revenue operations org supporting the CRO and regional leadership in driving revenue targets and GTM strategy.
  • Leadership responsibility for Solution Engineering (Presales) global team across the US, UK, Europe, Singapore and Australia.
  • Utilizing the length and breadth of 15 years of SaaS knowledge and experience including shifting to enterprise focus and sales frameworks (MEDIC, MEDPICC, BANT, SPIN) to drive the business strategy on growth and x-sell.
LeadershipGo-to-Market StrategyMergers & Acquisitions (M&A)SaaS SalesProduct Strategy

Condeco

8 roles

M&A Integration Program Manager @Condeco a Thoma Bravo Company

Promoted

Jan 2022Oct 2022 · 9 mos

  • Reporting to the CEO responsible for the post acquisition integration of Proxyclick by Condeco Software a 10m ARR software leader in the visitor management and employee experience market. This included management of the financial business integration, customer operations & professional services, product and sales teams and overall people integration. Key KPIs for acquisition value included retention of customers and cross sell performance post acquisition to drive growth.
Mergers & Acquisitions (M&A)LeadershipPeople ManagementProduct ManagementChange ManagementBusiness Analysis+3

Customer Operations Director UKMEA

Dec 2019Jan 2022 · 2 yrs 1 mo

  • Customer operations leadership role reporting to the CCO responsible for Professional Services P&L with a target $300k per month billings and customer success functions with regional targets of 95% gross retention and 125% NRR across the customer base.
  • Key Achievements:
  • Restructuring of professional services and on-boarding offerings to maximise profitability through value based positioning and simplicity.
  • Introduction of billable utilisation & revenue forecasting for capacity and P&L budgeting
  • Introduction of data driven customer success interventions for non CSM managed accounts developing a CS@ scale methodology
  • Development of churn & contraction pattern analytics to enable forecasting on retention
  • Introduction of playbooks and CS tools to drive adoption & value for customers resulting in improved NRR
LeadershipCustomer SuccessBusiness AdministrationOperations ManagementCustomer RetentionProfessional Services+1

Global Director of Presales

Promoted

Aug 2018Dec 2019 · 1 yr 4 mos

  • Senior sales role reporting to the CSO responsible for building a new presales / sales engineering function to augment a growing sales organisation. Challenged to hire internally & externally sales engineers and build processes for compensation, KPIs & prospect engagement. Presales were responsible globally for sales product knowledge, demonstration and trial systems, customer trial journeys and partner enablement.
  • Key Achievements:
  • Built the team from scratch to over 10 sales engineers globally positioned supporting a huge growth in sales year on year.
  • Directly supported some of the largest new business the organisation has won
  • Mentored most of the team to transform from technical roles to sales experienced presale experts
Sales ManagementLeadershipTeam LeadershipSales EngineeringSalesCommercials

Head of Professional Services UKMEA

Sep 2017Aug 2018 · 11 mos

Head of Technical Services EMEA

Nov 2015Sep 2017 · 1 yr 10 mos

Senior Technical Project Manager

Jan 2011Nov 2015 · 4 yrs 10 mos

  • Responsibilities:
  • Lead technical resource for enterprise projects and high priority customers
  • Technical sales & pre-sales resource
  • Technical Consultancy senior team lead
  • Understanding customer requirements, provide product / technical consultation, implementation, installations, relationship management & professional services quotations & estimates
  • Provide responses to RFP’s and RFI’s
  • Pre/post-sales technical solution design
  • Example customer projects: Unilever, Deloitte, FSA, Barclays PLC, Nomura, NHS, Shell, Diageo, Burberry, BBC
  • Key Achievements
  • Implementation and design of new Condeco hosted cloud platform (HyperV based)
  • Primary pre-sales resource on the majority of enterprise secured business
  • Successful project proposal / solution acceptance for the largest implementations within the business to date
  • Growth and mentorship of technical consultant team

Service & Support Manager

Promoted

Jun 2010Jun 2011 · 1 yr

  • Responsibilities:
  • Management of service & support teams (recruitment/reviews/line management)
  • Project/Program Manager for all US projects
  • Technical pre-sales support
  • Product training (Internal & external)
  • Solution design
  • Installation, consultancy, professional service delivery
  • Workspace management consulting
  • Example clients: Pepsi, Diageo, Brown Foreman, Tyco, General Electric, Fenwick & West LLP (San Francisco)

Support Analyst

May 2009Jun 2010 · 1 yr 1 mo

Rolls-royce

IT & AV Support Technician

Jan 2007Jan 2008 · 1 yr

Education

De Montfort University

BSc (Hons) — Computer Science

Jan 2005Jan 2009

Charles Darwin 6th Form College

A Levels

Jan 2002Jan 2004

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