Nov 2020 – Present · 5 yrs 6 mos · Phoenix, Arizona, United States

• Crexendo Inc, is an award-winning provider of business cloud communications, UCaaS (Unified Communications as a Service), call center, and collaboration services that are designed to provide enterprise-class communications, collaboration, and customer support services to any size organization. Crexendo is a technology growth leader in the UCaaS (Unified Communications as a Service) space, providing hosted telecommunications services for a variety of markets. We provide award-winning, patented, cost-effective business communications solutions developed in-house with premier customer support.

Dec 2019 – Sep 2020 · 9 mos · North America

• Responsible for the $1.2B Avaya Channel Partner Program in North America
• Delivered the best Channel growth metrics in the past ten years with quarter over quarter and year over year growth through modernizing and revitalizing the Avaya Channel Organization and driving Partner Preference and Engagement
• Led the launch of Avaya Cloud Office Powered by Ring Central in the North America Market by adding over 1,000 new Agents and Partners in the first quarter following the release
• Leading Partners to deliver transformative Communications, Collaboration, and Customer Experience Solutions for organizations of all sizes and revitalizing the CRN 5 Star Rated Avaya Channel Program
• Driving the transition of the channel from delivering traditionally deployed technology & applications to SaaS & Technology as a Service solutions delivered via the Cloud.
• Named to the CRN 2020 Channel Chiefs Executive Recognition Program

Dec 2018 – Nov 2019 · 11 mos · New York City Metropolitan Area

• Provide Advisory Services to Companies and Investment Firms delivering Industrial Expertise in all aspects of the Unified Communications, Collaboration, Contact Center, Programmable Communications, UCaaS, CCaaS and CPaaS markets globally
• Deliver management insights to assist in strategic planning, organizational design, business process architecture and go to market strategies for various stakeholders
• Evaluate and consult in mergers and acquisitions for various types of Investment firms and companies across a broad range of opportunities in the communications industry delivering insight and market intelligence to assist in evaluating potential transactions

Nov 2017 – Nov 2018 · 1 yr

• Following the acquisition of ShoreTel, I served in this dual role as the SVP responsible for Contact Center Products and Solutions while also serving as the SVP of Global Cloud Operations leading the team that managed the deployment, delivery, and support of Mitel's Cloud solutions around the world.
• Led Product Management for Mitel’s Customer Experience Solutions, delivering #2 Market Share globally for Contact Center Solutions for 100 and below Agent segment and #4 worldwide across all segments. Exceeded sales targets while driving transition for Premise- to Cloud-Based Solutions.
• Launched new Collaborative Contact Center products (integrated with Unified Communications) and stand-alone Contact Center as a Service solutions to drive revenue and share growth in both Cloud and Premise deployments.
• Established key partnerships including being the only Collaborative Contact Center company named as a keynote partner of Google for its Artificial Intelligence product at GoogleNext amongst others.
• Managed global staff and infrastructure to rapidly deploy & support new market launches, supporting 12 Cloud products delivering services to over 1 million end-users from over 35 Data Centers worldwide with high SLA performance by following Site Reliability Engineering Practices, and disciplined IT Service Management processes.
• Improved COGS while managing operating spend of ~$120M annually by exceeding first-year synergy targets of 10% in annualized run-rate savings while modernizing infrastructure and improving reliability and performance.
• Consolidated GCO support across multiple acquisitions to a single, highly integrated global organization.

May 2011 – Oct 2017 · 6 yrs 5 mos

• Led global expansion of Mitel’s Cloud Unified Communications as a Service (UCaaS) business expanding from service availability in 1 country to 40 countries. Managed global team of over 700 on 5 continents supporting worldwide Cloud sales, operations, support, research and development, and administrative functions.
• Obtained division revenue target for 2017 exceeding $178M with 6-year CAGR of 20% growth while substantially expanding gross margins, and surpassing profitability goals; Mitel consolidated into 1 Division in July of 2017.
• Achieved 137% of target for 2016, and 114% in 2015 after multiple years of meeting or beating annual goals.
• Exceeded annual Cloud sales bookings and revenue targets for 7 years across market segments from SMB to Enterprise through Direct Sales, Channel Sales and sales to and through major Global Partners.
• Drove geographic expansion in EMEA, Asia Pacific, CALA, and North America, while leading the Service Provider related programs to over 40% annual revenue growth, exceeding company targets. Championed Cloud Business Development with strategic partners including AT&T, Frontier Communications, Verizon, Zayo, Allstream, Orange, BT, O2 (Telefonica), Telia, Tele2, AAPT, among others resulting in increasing key partners by over 100%.
• Participated in M&A activities including ShoreTel, AASTRA, Telepo, Toshiba Business Systems, Oaisys, and others, subsequently leading in the achievement of post-integration revenue and synergy targets.
• Added additional title of Corporate Executive Vice President in 2013. As Executive Officer of Mitel, and Division President, was integral contributor to formulation of Corporate Strategy with key contribution to Investor Relations, Investor Events, Board Meetings, industry and channel events, analyst and media relations, etc.

Aug 2007 – May 2011 · 3 yrs 9 mos

• Led all sales, support and operations functions as Division President with full P&L responsibility. Managed successful merger and integration with Mitel and transitioned to new corporate parent.
• Completed transition of business to achieve CLEC status, providing local communications services for business customers in all 50 US states, continuing to meet or exceed revenue, gross margin and profitability targets.

Jun 2000 – Aug 2007 · 7 yrs 2 mos · Greater Phoenix Area

• - Named President of $20M+ declining division of Inter-Tel in June of 2000. Turned business around by reversing decline and driving organic growth; period was highlighted by consistent achievement of revenue, gross margin and profitability targets growing sales by approximately 200% over 7 years.

Jun 1999 – Jun 2007 · 8 yrs · Greater Phoenix Area

• - Integrated private company into Inter-Tel and expanded Telecommunications Services Agency offerings from a regional to a national footprint, resulting in the growth of this high margin revenue by more than 20% annually and consistently achieving revenue, gross margin and profitability targets.

Aug 1994 – Jun 1999 · 4 yrs 10 mos · Phoenix, Arizona Area

• - Grew from startup to become the fastest growing telecommunications agency in the US and the largest Agent partner of US West Communications, expanding sales from startup to $9M in annual revenue.