Joyeeta Chowdhury

Program Manager

Toronto, Ontario, Canada0 mo experience

Key Highlights

Delivered over 1000 hours of Google Cloud training.
Achieved 100% success in launching EMEA training cohort.
Reduced onboarding cycle time by 30%.

Stackforce AI infers this person is a SaaS training and project management expert.

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Skills

Core Skills

Project ManagementTraining DevelopmentSales TrainingCustomer SupportService Desk Management

Other Skills

Team ManagementTraining CoordinationStakeholder ManagementResource CoordinationTraining ManagementManagementCommunicationStakeholder CoordinationPeople ManagementProcess ImprovementTraining Needs AnalysisAdult Learning MethodologiesEmployee Learning & DevelopmentTraining and Development (HR)Adult Learning Theory

About

PMP® Certified | Corporate Trainer | Project Leader • Training, Project Execution, Service Desk, and Quality • Delivered 1000+ hours of enterprise & cloud training (Google Cloud) • Built global onboarding programs + launched EMEA training cohort • Strong in stakeholder management, performance improvement & operations • Seeking immediate roles: Project Manager / Training Manager / Corporate Trainer

Experience

0 mo

Total Experience

Average Tenure

Current Experience

Tp

Learning And Development Specialist

Apr 2024 – Present · 2 yrs 1 mo · Toronto, ON

1. Planned and executed end-to-end onboarding projects for 100+ Google Cloud BDRs annually, building structured project plans, timelines, and milestones that reduced onboarding cycle time by 30%.
2. Partnered with cross-functional stakeholders (Sales, Product, Enablement, HR) to define training scope, requirements, and success metrics—driving a 40% improvement in cloud-solution readiness scores.
3. Led an international project to launch a new EMEA Cloud Enterprise BDR cohort in Greece, overseeing execution, resource coordination, and delivery—achieving 100% cohort launch success and full program completion.
4. Managed all training project resources (content, labs, tools, environments), ensuring 100% operational readiness across multi-region cohorts and eliminating scheduling or access risks.
5. Implemented performance dashboards, progress trackers, and feedback loops that improved stakeholder visibility and increased trainee engagement by 20%.
6.Optimized training processes through standardization and documentation, reducing preparation effort by 35% and increasing program scalability across global teams.
7. Identified and mitigated risks (low engagement, technical issues, timeline constraints) through proactive monitoring and contingency planning, ensuring uninterrupted program delivery.

Team ManagementTraining CoordinationProject ManagementTraining Development

Concentrix

Senior Sales Trainer / Sales Enablement

Dec 2021 – Jan 2024 · 2 yrs 1 mo · Oshawa, ON · On-site

1. Directed multiple concurrent cross-functional projects end-to-end, overseeing planning, resource allocation, execution, risk mitigation, and production handover, driving a 20% increase in throughput and achieving >86% KPI compliance across initiatives.
2. Launched and stabilized new client programs by defining scope, setting milestones, coordinating stakeholders, and implementing governance frameworks, reducing time-to-production by 20% and ensuring seamless operational handover.
3. Led teams of 30+ across multiple projects, resolving performance and operational challenges, improving team efficiency and engagement, and achieving >86% performance scores with accelerated ramp-up of new initiatives.
4. Acted as primary stakeholder and client-facing lead, conducting project reviews, presenting progress metrics, aligning expectations, and negotiating deliverables, ensuring on-time delivery and client satisfaction.
5. Optimized workflows and resolved complex operational issues through root-cause analysis, process improvements, and cross-functional collaboration, reducing escalations and accelerating time-to-productivity by 15–20%.
6. Standardized operational processes, SOPs, and quality frameworks, mentoring project leads and teams, achieving >90% consistency in delivery across concurrent initiatives and enabling faster project scalability.

ManagementCommunicationSales TrainingProject Management

Cognizant

Team Lead

Jun 2018 – Dec 2019 · 1 yr 6 mos · Hyderabad, Telangana, India

Providing excellent customer service in a timely manner via several means which include email, face to face interaction, telephone, and live chat.
Skilled in managing and coordinating Service Desk associates, monitoring, and assessing performance of the associates and processes in order to make improvements.
Analyzes issues and provides the correct or appropriate corrective actions
Plans, monitors, appraises, and reviews job contributions of the associates.
Train new hires on company procedures, policies, and best practices.
Serve as a liaison between customer support teams and leadership team to improve service and business productivity.
Developing and maintaining a vast knowledge of the products and services being offered by competitive partners.
Analyzing customer complaints and providing appropriate solutions.

People ManagementProcess ImprovementCustomer SupportService Desk Management