Jun 2022 – Jun 2023 · 1 yr · Remote

• Associate Product Owner for Cyberware's Rocketeer project, a crowd-sourced courier service company based in Australia.
• Assisted in strategic roadmap planning, prioritized feature requests from internal teams and customers, and conducted competitive gap analysis, resulting in enhanced product development, increased customer satisfaction, and a strengthened market position.
• Successfully launched 8 key features, including ID Verification, Types of Delivery, and Multiple Routes on the Map, for 85k customers, streamlining operations for Rocketeer.
• Prioritized features, planned sprints, and managed delivery using JIRA, ensuring efficient and high-quality output.
• Wrote 120+ user stories, acceptance criteria, and detailed product requirement documents with wireframes, clearly communicating product features to all stakeholders.
• Reduced job creation steps by 50% through analyzing and optimizing the booking flow in the Rocketeer App and Web App, enhancing the user experience.
• Developed a Pricing Engine model, cutting down calculation time and testing by 98%, significantly boosting developer efficiency and product turnaround times.
• Successfully managed API integrations, including thorough testing and validation, and effective communication with external partner CTOs to deliver integrations on time.

Sep 2021 – May 2022 · 8 mos · Remote

• Product Management Intern for Cyberware's Rocketeer project.
• Coordinated with the development team to develop new features for the company's iOS, Android, and website platforms, with a focus on improving UI and UX.
• Identified and examined bugs in the app and website, and collaborated with the development team to improve them and implement new features in the app.
• Developed and maintained a dashboard to track key performance indicators, providing increased visibility on business health and new feature impact, thus enabling data-driven decision making.

Apr 2021 – Jun 2021 · 2 mos

• Analyzed the Customer Life Cycle strategies used by the brand and made a detailed report on it.
• Conducted market research to analyze product and brand management strategies at Outlook and its competitors.

Sep 2019 – Jul 2020 · 10 mos

• Handled the overall media production
• Coordinated with the Social Media Marketing team to improve the presence of EDC on social media among students.