Mar 2023 – Nov 2023 · 8 mos

• Project: Discovery Plus App
• Oversaw the global launch of Discovery Plus on PlayStation 4 and 5, driving Connected TV expansion and increasing platform reach to diverse audiences.
• Enhanced user experience by seamlessly integrating BT features and TNT Sports into the Discovery Plus app, enriching content offerings for an international user base.
• Engaged in strategic collaboration with global cross-functional teams to advance platform capabilities, aligning feature development with the organization’s objectives.
• Led roadmap planning for Connected TV initiatives, prioritizing key platform upgrades to optimize performance and user engagement on a global scale.

Mar 2023 – Nov 2023 · 8 mos

• Led the deployment of Discovery Plus on PlayStation 4 & 5, expanding Connected TV reach and driving a ~4% uplift in users and revenue. Directed cross-functional collaboration across engineering, product, and partner teams to ensure seamless release planning, partner alignment, and on-time global launches. Integrated BT Sport and TNT Sports content into Connected TV apps, enabling live streaming and on-demand video for millions of subscribers with 99.97% uptime. Built real-time observability pipelines, reducing Mean Time to Resolution (MTTR) by 40% and improving playback reliability. Mentored a high-performing engineering team, boosting delivery velocity by 25% and reducing defects by 30% through enhanced unit testing, automation, and continuous improvement practices.

Mar 2021 – Jun 2022 · 1 yr 3 mos

• Project: eCommerce Consumer App (US Tech)
• Administered cross-functional Android, iOS, and React development teams to advance customer care and Cart/Checkout functionalities for Walmart’s global e-commerce consumer app, enhancing user experience across multiple international markets.
• Improved chatbot conversational flows to elevate customer interactions, achieving a significant uplift in Conversion Per Order (CPO) across diverse regions and driving higher engagement and sales.
• Built and managed a dynamic CXO team, overseeing the delivery of mission-critical features and ensuring seamless execution during peak operational periods, such as the Glass ramp-up and holiday season.
• Worked closely with cross-functional teams worldwide to integrate strategic objectives into the product roadmap, enhancing alignment with regional business goals and maximizing global user adoption.
• Implemented industry best practices in cross-platform development, optimizing release cycles and accelerating feature deployment, which bolstered app performance and user satisfaction on a global scale.

Mar 2021 – Jun 2022 · 1 yr 3 mos

• Played a key role in Walmart’s omnichannel modernization initiative (Project “Glass”), driving the complete refactoring of the eCommerce front-end and supporting services (Cart, Checkout, Help Center) to ensure a seamless transition with zero major incidents during rollout. Led cross-functional teams across Android, iOS, and React platforms to deliver scalable Customer Care and Checkout experiences for Walmart’s global eCommerce app with 200M+ active users. Spearheaded the migration from REST to GraphQL for Help Center services, implementing feature flags and staged rollouts to minimize risk and accelerate experimentation cycles. Implemented an AI-powered chatbot leveraging NLP and intent recognition to automate query resolution, improving Conversion per Order (CPO) by 8% and Customer Satisfaction (CSAT) by 12%. Established CI/CD pipelines with automated regression testing, rollout validation, and Splunk-based observability, maintaining 99.9% uptime during Black Friday and other high-traffic events. Collaborated with Product, Data, and UX teams to modernize checkout and customer care workflows, driving platform scalability and operational efficiency across global markets.

Dec 2017 – Mar 2021 · 3 yrs 3 mos · Bengaluru, Karnataka, India

• Project: JioMart Customer (B2C) & JioMart Partner (B2B)
• Worked closely with Engineering , UX and Management for implementation and delivery for “New Commerce Platform” aka “JioMart”
• Responsible for the delivery of below front end application:
• DKYC (Android): Merchant Onboarding application.
• Jio MPoS (Android) : Point Of Sale devices for digitization for Kirana stores / Non Kirana / Pharmacy / FNL .
• Mobile version : https://play.google.com/store/apps/details?id=com.jio.bapp
• Merchant SelfSignup: https://merchant.jiomart.com/selfsignup/
• Jio Mart (Android / iOS / React ) : Consumer application were end user can place order to nearby stores.
• Admin Web Portals in React for custom Dashboard in JioMart.

Dec 2017 – Mar 2021 · 3 yrs 3 mos

• Managed engineering teams of 20+ developers, QA engineers, and vendor partners across JioMart Partner (B2B) and JioMart Customer (B2C) platforms. Launched the JioMart Partner Point-of-Sale app on Google Play Store, onboarding merchants and expanding the B2B distribution network nationwide. Conceptualized and piloted WhatsApp commerce during the COVID-19 period, enabling conversational ordering that achieved a 93% fulfillment rate and 9× order volume growth. Implemented CI/CD automation and testing frameworks, reducing release cycle time by 30% while maintaining strong code quality and reliability. Configured production monitoring and alerting systems, reducing Mean Time to Resolution (MTTR) for critical incidents and improving uptime. Managed a diverse technical stack spanning Android, iOS, React Native clients, Java/PHP backend services, and cloud infrastructure on Microsoft Azure and Jio Cloud. Scaled the merchant network from 1,000 pilot stores to 100K+ merchants, achieving QoQ growth and driving operational expansion across key markets.

Apr 2017 – Nov 2017 · 7 mos · Bengaluru Area, India

• Project: Ola Cab Consumer App
• Led iOS development for the Ola Customer App, achieving high scalability, robust feature releases, and improved user engagement across global markets.
• Pioneered and launched "Ola Play," a cutting-edge in-cab infotainment system, successfully rolled out across India to enhance customer experience and boost satisfaction metrics.
• Streamlined collaboration with design, product management, and quality assurance teams, ensuring synchronized development cycles and adherence to quality standards for flawless product delivery.
• Optimized and managed product launch operations by coordinating with stakeholders, securing cross-device performance and consistently high user experience in diverse environments.

Sep 2015 – Apr 2017 · 1 yr 7 mos · Bengaluru Area, India

Sep 2015 – Oct 2017 · 2 yrs 1 mo

• Led the iOS engineering team for the Ola Customer App, supporting a ride-hailing platform used by millions of daily active users across India. Delivered major product features, including Ola Play (in-cab entertainment), Ola Corporate bookings, and Pay Later payment integration, enhancing rider experience and engagement. Directed full-cycle product releases, from feature prioritization and sprint planning to post-launch monitoring and optimization. Improved app stability and performance through code refactoring, release monitoring, and continuous testing automation. Collaborated with cross-functional product, backend, and design teams to accelerate feature delivery and maintain platform reliability under high user load.

Oct 2011 – Sep 2015 · 3 yrs 11 mos · Bangalore

• Client Amex, Philips
• Led end-to-end mobile app development for global clients, including Amex and Philips, driving project success by coordinating cross-functional teams to enhance product offerings and align with international market demands.
• Delivered critical app features for Amex’s Prepaid Wallet (BlueBird and Serve) and Philips Health Apps, enhancing user engagement and functionality for diverse, international user bases.
• Collaborated closely with stakeholders to ensure timely project delivery and exceptional quality, optimizing app performance and user experiences tailored for global audiences.

Aug 2010 – Mar 2013 · 2 yrs 7 mos

• Project: Symbian Browser S60
• Contributed to the WebKit team for the Symbian Browser S60, implementing HTML5 features to enhance functionality and improve user experience for a global audience.
• Collaborated with cross-functional teams to integrate advanced web technologies, ensuring seamless updates and enhancements for the Symbian mobile browser.

Aug 2010 – Oct 2011 · 1 yr 2 mos

• Developed Symbian Browser 60 enhancements and WebKit integration for mobile platforms.

Oct 2007 – Aug 2010 · 2 yrs 10 mos

Oct 2007 – Aug 2010 · 2 yrs 10 mos

Feb 2007 – Oct 2007 · 8 mos · Mumbai Metropolitan Region

Feb 2007 – Sep 2007 · 7 mos