Kanchan Khera — Founder

Organizations thrive when they embrace the power of feedback loops. This belief inspired me to launch Zykrr, with the vision of helping businesses unlock their potential by listening, absorbing, and acting intelligently on the feedback from their customers and employees. My journey has been driven by my passion for creating a platform that empowers organizations to gain actionable insights through technology-enabled experience management. Zykrr is not just a product; it’s a vision for transforming the way companies think about feedback, enabling them to reduce churn, turn detractors into promoters, and unlock new growth opportunities. The years since have been a blend of challenges and triumphs. Each day is a step towards perfecting the digital solutions we offer, and every insight we help companies uncover brings me closer to the purpose I set out to achieve. Before Zykrr, I spent over 15 years at McKinsey & Company, where I led the Global Survey Solutions team, Agile Transformation, Digital Products and Portfolio. My work there allowed me to sharpen my strategy, digital transformation, and product development skills—experiences that I now draw on daily to shape Zykrr’s offerings. I’m deeply passionate about how technology can shape the future of experience management, and I believe that the key lies in understanding not just data, but the human behavior behind it. It's not about being perfect—it's about the mistakes, the scars, and the learnings that push us to innovate and improve. I’m fortunate to lead a team that shares this vision, continuously pushing the boundaries of what Zykrr can achieve. Beyond Zykrr, I carry my experiences as a certified scrun, agile, product professional and as a member of Leaders Excellence at Harvard Square. These experiences fuel my drive to learn, grow, and give back to the community, sharing my journey and learnings with others who are also shaping the future.

Stackforce AI infers this person is a SaaS expert with a strong focus on experience management and customer insights.

Location: Gurugram, Haryana, India

Experience: 24 yrs 11 mos

Skills

Management
Enterprise Feedback Management System
Product Management
Business Analysis
Agile Leadership
Customer Experience

Career Highlights

Founder of an innovative AI-powered experience management platform.
Over 15 years of leadership experience at McKinsey & Company.
Expert in transforming customer feedback into actionable insights.

Work Experience

ZYKRR

Founder & CEO (4 yrs 5 mos)

Zykrr Solutions

Founder and CEO (5 yrs 10 mos)

McKinsey & Company

Senior Digital Product Manager - McKinsey Digital Labs (1 yr 11 mos)

Agile - Transformation Lead (2 yrs 8 mos)

Core Leadership (India) - Global (Firm) IT (4 yrs 2 mos)

Global Head- Survey Solutions and Insights Capability (9 yrs 5 mos)

Education

PGM-Management at University of London

at Indian Institute of Management Bangalore

at Sacred Heart High School

at Member of Leaders Excellence @ Harvard Square

Kanchan Khera

Founder

Gurugram, Haryana, India24 yrs 11 mos experience

Highly Stable

Key Highlights

Founder of an innovative AI-powered experience management platform.
Over 15 years of leadership experience at McKinsey & Company.
Expert in transforming customer feedback into actionable insights.

Stackforce AI infers this person is a SaaS expert with a strong focus on experience management and customer insights.

Contact

Skills

Core Skills

ManagementEnterprise Feedback Management SystemProduct ManagementBusiness AnalysisAgile LeadershipCustomer Experience

Other Skills

Agile MethodologiesAgile Project ManagementAnalyticsBudgetingBusiness DevelopmentBusiness IntelligenceBusiness ProcessBusiness Process ImprovementBusiness Process Re-engineeringBusiness TransformationConsultingCross-functional Team LeadershipCustomer Data IntegrationCustomer Experience ManagementCustomer Retention

About

Experience

24 yrs 11 mos

Total Experience

10 yrs 3 mos

Average Tenure

4 yrs 5 mos

Current Experience

Zykrr

Founder & CEO

Jan 2022 – Present · 4 yrs 5 mos · India

Zykrr is a leading AI-powered experience management platform that helps businesses gain actionable insights from both customers and employees. Key benefits include:
1. Reduce churn and transform detractors into promoters.
2. Unlock cross-sell and up-sell opportunities that lead to measurable growth.
Key Features:
✔ Patent-pending platform (US, EU, IN) offering an end-to-end solution for feedback and retention.
✔ Integrated feedback modules across multiple customer touchpoints.
✔ Real-time analytics, text analysis, and sentiment analysis to track customer feedback.
✔ Escalation management and tag management for better issue resolution.
✔ Predictive analytics that prioritizes top actions to drive customer engagement.
✔ Close-the-loop case management system to win back customers.
✔ Social media sentiment analysis for monitoring and responding to feedback across platforms.
Customization and Flexibility:
✔ Fully customizable to meet unique enterprise needs.
✔ Multi-level drill-downs, flexible filters, and display options for detailed analysis.
✔ Department-level analysis and customized branding to align with your brand’s care initiatives.
Holistic View of Customer Experience:
✔ Connects to multiple campaigns, data sources, and social media channels.
✔ Provides a 360° view of customers, offering deep insights into the customer journey.
A feedback and response management system for both customer experience and employee engagement.
Robust analytics and intelligent reports provide invaluable insights to help businesses grow seamlessly.

ManagementEnterprise Feedback Management SystemBusiness AnalysisCustomer Satisfaction ResearchEmployee EngagementCustomer Data Integration+3

Zykrr solutions

Founder and CEO

Feb 2016 – Dec 2021 · 5 yrs 10 mos · Gurugram, Haryana, India · Hybrid

Mckinsey & company

4 roles

Senior Digital Product Manager - McKinsey Digital Labs

Promoted

Jan 2014 – Dec 2015 · 1 yr 11 mos

Senior Product Manager for multiple product lines
CPAT- Corporate Performance Analysis tool CPAT (Corporate Performance Analysis tool) – The app provides McKinsey with proprietary financial analysis of 75000+ companies in an insightful format.
Product Manager for real-time audience poll available on the local network, internet (online, app-based)
Product Manager of RedE (Energy-saving app) - The tool is used for industrial clients where they can leverage it in their factories/plants, which provides substantial cost savings.
Product (CoE) leads and brings together the community for best practices and tips and tricks for product success.
Pioneered and led the campus placement drive for MBA candidates to recruit for the Digital team from MDI.
Created product manager guide and induction program for new hires
Presented and led evaluations on the panel for performance review meetings

ManagementProduct ManagementBusiness AnalysisIT Strategy

Agile - Transformation Lead

Apr 2010 – Dec 2012 · 2 yrs 8 mos

ManagementEnterprise Feedback Management SystemBusiness AnalysisIT StrategyAgile Leadership

Core Leadership (India) - Global (Firm) IT

Promoted

Mar 2010 – May 2014 · 4 yrs 2 mos

Member of core leadership group commissioned to set up the Global IT- Application Development Center in Gurugram
Lead the team for Hiring to grow the center multi-fold
Prepared Induction for new hires and get them integrated seamlessly into the team
Created learning and training charter
Professional Development Manager for new hires and senior team members
Member of the panel for the performance evaluation committee
Vendor Partner Management

ManagementEnterprise Feedback Management SystemBusiness Analysis

Global Head- Survey Solutions and Insights Capability

Apr 2001 – Sep 2010 · 9 yrs 5 mos

I started my journey with the survey design team as a part of 3 member team. And since then, I’ve fallen in love with this concept of feedback technology, which can do wonders for growth. During this time, I must have designed, coded, and analyzed thousands of surveys. While I moved on to experiment with multiple roles in digital, a part of me still wants to do so much more in this fascinating space.
Here are a few highlights I remember from my early days
Managed a global team responsible for providing survey design, analytics, and Insights
Lead a multi-location team across AP, US, and Europe
Created and aligned on Business Vision, Strategy, Budgets, Pricing, P&L
Understanding the Firm's survey requirements across multiple stakeholders
Evaluated multiple on-premise survey technologies for the Firm
Influenced multiple teams and deployed Confirmit as our Global survey technology
Introduced and set up analytics capability for generating insights
Created and led multiple survey-based diagnostic tech enablements across multiple flagship client diagnostic platforms for McKinsey -Client Team Barometers, Organization Health Index (OHI), Process 360, Project 360, Product 360
Introduced the concept and model of Do-it-Yourself surveys for catering to the simple survey requirement.
Advanced our survey capability from creating ad-hoc surveys to creating survey-based workflows and full-fledged service lines and tools based on niche requirements
Initiated and managed partnerships with various firm teams to provide an end-to-end survey solution capability- Communications, Customer Insights, Security, Infrastructure Development, Global Help Desk, Advanced Analytics, Visual Graphics team
Enhancing team capability and learning to ensure our continuous growth
Achieved the highest team customer satisfaction rating of 4.7/5 (5 being the highest)
Managed Vendor Partner performance
People Hiring, Talent and Performance management