Karan Bathija — Co-Founder

Entrepreneurial revenue leader paving strategic pathways that drive commercial value. I have over 16 years of international experience in disruptive SaaS start-ups, and industry leading brands. My expertise is in Customer Success, Account Management, and Sales. I have extensive experience working with organizations of all sizes from around the world, and I love setting them up for success by building high performing teams, designing seamless systems and processes, and focusing on continuous improvement which help them grow and become competitive in their industry. The next big growth wave is going to be subscription-based. In this new relationship based business model, empathy willl be the biggest differentiator, so Account Management and Customer Success are poised to have 10X the impact of one-time sales. I develop customized strategic frameworks that help companies grow and unlock the true potential of their Customer Success teams while also providing exceptional ongoing support. To me, Customer Success is more than just retention - it’s about optimizing the entire customer journey from onboarding to advocacy, and transforming customer relationships into long-term business growth that focuses on: 1) Increasing ARR and NRR 2) Building trust and delight through tailored account specific strategies 3) Enabling the team with continuous L&D and appropriate resources 4) Helping you expand your marketshare and mindspace in the industry If you're curious to learn more or discuss how I can help your business grow through all things Customer Success, Account Management, and Sales, reach me at karanbathija.work@gmail.com or +91-9535158288.

Stackforce AI infers this person is a SaaS and Customer Success expert with a strong focus on revenue growth.

Location: Bangalore Urban, Karnataka, India

Experience: 12 yrs 8 mos

Skills

Customer Success
Account Management
Sales Management
Business Development

Career Highlights

16 years of international experience in SaaS.
Expertise in Customer Success and Account Management.
Proven track record in driving revenue growth.

Work Experience

Cloud Admiral

Partner (2 yrs 5 mos)

Terragon Group

Vice President of Customer Success and Account Management (9 mos)

Wishup.co

Associate Vice President - Customer Success (5 mos)

Awesome Motive, Inc.

Head - Enterprise Sales (1 yr 1 mo)

Director - Global Sales (1 yr 2 mos)

Pathfndr

Vice President - Business Development (8 mos)

Pure Life

Founder (3 yrs)

BookAClass

Co-Founder (2 yrs)

R.K. Bathija & Co.

Associate Director - Customer Success (3 yrs 3 mos)

Oracle

Principal Consultant - Business Development (6 mos)

Education

Master of Business Administration - MBA at Indian Institute of Management Bangalore

Bachelor of Science - BS at Roosevelt University

Karan Bathija

Co-Founder

Bangalore Urban, Karnataka, India12 yrs 8 mos experience

Key Highlights

16 years of international experience in SaaS.
Expertise in Customer Success and Account Management.
Proven track record in driving revenue growth.

Stackforce AI infers this person is a SaaS and Customer Success expert with a strong focus on revenue growth.

Contact

Skills

Core Skills

Customer SuccessAccount ManagementSales ManagementBusiness Development

Other Skills

AnalysisBusiness Process DesignBusiness ReviewsBusiness StrategyBusiness-to-Business (B2B)Churn ManagementClient RelationsCloud GovernanceCompetitive AnalysisCost OptimizationCross-functional CollaborationsCustomer LoyaltyCustomer Relationship Management (CRM)Customer RetentionCustomer Satisfaction

About

Experience

12 yrs 8 mos

Total Experience

1 yr 7 mos

Average Tenure

Current Experience

Cloud admiral

Partner

Jan 2024 – Present · 2 yrs 5 mos · Bangalore Urban, Karnataka, India · Hybrid

We're a team of FinOps experts whose mission is to provide businesses complete visibility and control over their cloud expenditures, and help them reduce costs by up to 30%.
At Cloud Admiral, we emphasize Radical Transparency, Ease of Deployment, and Rapid Results.
Our comprehensive service suite encompasses Cost Optimization, Accountability and Transparency, Resource Consumption Dashboards, Cloud Governance, Predictable Budgeting, and Ongoing Support.
We support hybrid, single, and multi-cloud environments, including AWS, Azure, GCP, and Oracle.

Cost OptimizationCloud GovernanceResource Consumption DashboardsPredictable BudgetingOngoing SupportCustomer Success+1

Terragon group

Vice President of Customer Success and Account Management

Oct 2022 – Jul 2023 · 9 mos · Bangalore Urban, Karnataka, India

Terragon is Africa's leading data aggregation and enrichment, consumer insights and activation platform. We help brands gain a deeper understanding of African consumers in order to create and deliver better experiences that drive meaningful relationships, using data and marketing technology. We operate across key markets such as Nigeria, South Africa, Kenya, Ghana, and Egpyt. I drive the growth and customer success strategy for the business across all verticals in regional markets across Africa.
As VP of Customer Success, I am primarily responsible for client experience (satisfaction, retention and engagement), and work with cross-functional teams (product, marketing, sales, and engineering) to drive growth strategies which support Terragon's revenue goals.

Presentation SkillsCustomer SuccessClient RelationsCross-functional CollaborationsOnboardingEscalations Management+4

Wishup.co

Associate Vice President - Customer Success

May 2022 – Oct 2022 · 5 mos · Bangalore Urban, Karnataka, India

WishUp is a platform which enables the global hiring of vetted, trained, and job-ready remote employees on an easy subscription based model. (SaaS - Staffing as a Service)
At WishUp, I'm building the Customer Success and Account Management functions and team. My primary goals for our customers' journey are:
1. Adoption - Onboarding, Usage, Efficiency
2. Engagement - Support, Executive business reviews
3. Expansion - Upsells, Cross-sells, Upgrades
4. Advocacy - Referrals, Testimonials, Case Studies
The singular focus is to increase value for the customer, and for the business.

Presentation SkillsInternational SalesProcess OptimizationCustomer SuccessClient RelationsBusiness Process Design+5

Awesome motive, inc.

2 roles

Head - Enterprise Sales

Apr 2021 – May 2022 · 1 yr 1 mo

Awesome Motive is a leader in the Wordpress ecosystem powering over 20 Million sites across 15 different brands. Their ultimate goal is to help small businesses grow and increase revenues so they can compete with the big guys.
I was initially hired at PushEngage (a web push notifications provider) to lead the global sales team. 9 months later, we got acquired by the Awesome Motive group because we had significantly outperformed the competition during the first wave of the pandemic. After the acquisition, I stayed on in the role for 5 additional months until we could properly be absorbed into the parent company.
I then transitioned into OptinMonster (the largest of their brands) where I built out the Enterprise Sales function to be white-glove oriented. In my time in each of these roles, I helped to more than double the revenues over the course of a year.

Presentation SkillsInternational SalesCustomer SuccessClient RelationsSales ProcessesSaaS+5

Director - Global Sales

Feb 2020 – Apr 2021 · 1 yr 2 mos

Presentation SkillsCustomer SuccessClient RelationsSales ManagementSales OperationsSaaS+4

Pathfndr

Vice President - Business Development

Apr 2019 – Dec 2019 · 8 mos · Bangalore Urban, Karnataka, India

Disrupting the travel industry with dynamic packaging, Pathfndr was designed to turn travel partners into knowledge partners through a proprietary AI/ML engine.

Presentation SkillsInternational SalesCustomer SuccessClient RelationsSaaSSoftware as a Service (SaaS)+4