Karan Kohli

Operations Associate

Delhi, India5 yrs 10 mos experience

Highly Stable

Key Highlights

Led global growth strategies at Uber.
Architected Paytm's successful loyalty program.
Achieved significant user acquisition and engagement.

Stackforce AI infers this person is a Growth and Operations Specialist in the Fintech and Transportation sectors.

Contact

Skills

Core Skills

Growth ManagementProgram ManagementLoyalty Program ManagementProduct Management

Other Skills

Business Growth StrategiesSenior Stakeholder ManagementData AnalysisBusiness NegotiationProject ManagementDesignCustomer Relationship Management (CRM)Growth MarketingAppsFlyerGoogle AdsUser Experience (UX)A/B TestingData AnalyticsSales Funnel OptimizationCleverTap

About

I am a growth and operations specialist with 5.5 years of experience. Currently, I work at Uber as Central Operations Manager, leading global growth of new & early lifecycle users for Shuttle. My work involves ideating growth strategies and collaborating with cross-functional and regional teams across markets. Before this, I spent 3.5 years at Paytm, architecting the loyalty program - Cashback Points. I had worked on creating a cross-vertical points issuance plan and launching offers on the redemption catalogue. Additionally, I had also worked at Nearbuy, where I managed a team of 4, leading growth and merchandising, and scaling MAUs. I started my career at Optum Global Solutions, building machine-learning predictive models for contact centers. Academically, I have completed my MBA from IIM Kozhikode (Ranked 15th out of 480 students). During my summer internship at Airtel, I worked as a product manager, optimizing search on the Xstream app. I have a consistent academic record and was awarded the IIMK Merit Scholarship twice. I have a solid foundation in program management, growth management, and analytics and a passion for driving results. Outside of work, I keep myself physically fit by engaging in sports and creative by playing guitar and reading books.

Experience

5 yrs 10 mos

Total Experience

2 yrs 2 mos

Average Tenure

1 yr 6 mos

Current Experience

Uber

HCV - Central Operations Manager, Rider Growth

Dec 2024 – Present · 1 yr 6 mos · Gurugram, Haryana, India · On-site

Led new and early lifecycle user acquisition for Uber's High-Capacity Vehicle products across APAC, EMEA, and the USA & Mexico
Orchestrated global growth strategy, coordinating with regional teams to drive new rider growth
Redesigned promotional incentives, focusing on sustainable growth by creating and launching targeted incentives
Optimized new rider onboarding by identifying friction points and deploying educational comms to mitigate drop-offs
Identified bottlenecks in the early lifecycle rider funnel, deploying targeted interventions to improve rider conversion
Architected a multi-market referral comms strategy to launch milestone-based comms, driving referral growth
Collaborated cross-functionally with web-tech, SEO, product, and engineering teams to optimize web discovery and traffic
Spearheaded high-impact BTL campaigns improving brand awareness, consideration, and generating demand
Developed supply-side global fleet partner website to aid in discovery and acquisition of supply

Business Growth StrategiesSenior Stakeholder ManagementGrowth ManagementProgram Management

Paytm

3 roles

Senior Manager

Promoted

Jul 2024 – Dec 2024 · 5 mos · Noida, Uttar Pradesh, India

Managing growth of nearbuy.com to drive up GMV, transactions, and users
Increasing organic and inorganic traffic of nearbuy.com by collaborating with a marketing agency
Managing storefront merchandising to ensure an increase in conversion
Responsible for user communication campaigns through push notifications, SMS, emails and WhatsApp
Created user funnels on CleverTap to identify drop-offs and plan interventions
Launched monthly marketing campaigns by collaborating with the sales team

Executive Manager

Apr 2022 – Jun 2024 · 2 yrs 2 mos · Noida, Uttar Pradesh, India

Working on Paytm's loyalty program campaign structure and launch
Managing limited inventory deals launch, growth and supply
Coordinating with internal businesses to launch redemption offers for loyalty users
Ensuring seamless user communication on and off-app for loyalty program
Coordinated with the product team for new feature development
Launched Paytm Jackpot and working on its growth through various channels
Worked on the growth of the Points redemption catalog with the supply team

Data AnalysisBusiness NegotiationLoyalty Program Management

Program Manager

Jun 2021 – Mar 2022 · 9 mos · Noida, Uttar Pradesh, India

Worked on Paytm's loyalty program - Cashback Points
Built a structure points issuance plan by working with Paytm categories to gratify users
Streamlined SOPs for new categories to launch gratification through Points
Launched customer education blog and videos to inform customers about the uses of Cashback Points

Project ManagementProgram ManagementLoyalty Program Management

Airtel

Young Leader Summer Intern

Apr 2020 – Jun 2020 · 2 mos · Gurugram, Haryana, India

Product Management Intern - Optimizing Search on Airtel Xstream app
Achieved 1.17% increase in cumulative search consumption score by conducting A/B Tests on 3 parameters
Benchmarked search functionality across 9 OTT apps and recommended product improvements in Xstream app
Conducted root-cause analysis for decline in trending and voice search score on Tableau reporting dashboard
Optimized app content by identifying top search keywords for content not listed on featured page of the app
Ideated new search page and designed wireframes by developing new user-flows and use-cases across search page

Product ManagementDesign

Unitedhealth group

Business Analyst

Jun 2018 – Jun 2019 · 1 yr · Noida, Uttar Pradesh, India

Conversation Manager Analytics
Engaged with stakeholders to map the customer journey and synergize data flow through the contact center
Linked caller data across legacy databases for multiple LOBs and identified intervention opportunities
Developed Monthly Business Review on Tableau to track campaign effectiveness and capability performance
Developed and analyzed KPIs to improve the performance of existing capabilities by 2% through actionable insights
Delivered a Repeat call prediction model for contact center with an accuracy of 78%
IVR
Engaged with multiple stakeholders to understand and map caller journey through IVR
Designed and analyzed KPIs to track the performance of capability
Developed Monthly Business Review on Tableau to present capability performance to various stakeholders