Komal Gohil

Customer Success Manager

Bengaluru, Karnataka, India4 yrs 3 mos experience

Key Highlights

Over 8 years of experience in Customer Success.
Achieved high retention rates and customer satisfaction.
Expert in driving product adoption and engagement.

Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and Healthtech industries.

Contact

Skills

Core Skills

Customer SuccessAccount GrowthCustomer EngagementCustomer Relationship ManagementCustomer Retention

Other Skills

Executive ManagementClient OnboardingProduct AdoptionRenewalsData AnalysisStakeholder ManagementCustomer OnboardingVendor PartnershipsBusiness Process ImprovementExpansion StrategiesRevenue EnhancementCustomer ExperienceCustomer LoyaltyTeam ManagementCustomer Relationship Management (CRM)

About

My 8+ years in Customer Success has taught me one simple truth - "When you genuinely understand your customer, everything else falls into place". I’ve worked across Healthtech, HR tech, and SaaS, handling onboarding, adoption, renewals, and everything in between. I like to see beyond the usual metrics. Every customer represents real people facing challenges, and I'm here to help them win. My work style? • I ask a lot of questions. • I listen even more. • And I make sure every conversation with customers moves them forward. A bit about me beyond work - I’m a millennial who finds joy in good chai, evening walks with my dog, staying active, and constantly working on myself. If you’re into Customer Success, growth, or just honest conversations about work or life, we’ll get along. 😊

Experience

4 yrs 3 mos

Total Experience

1 yr

Average Tenure

Current Experience

Sense

Manager of Customer Success

Mar 2025 – Sep 2025 · 6 mos · Remote

Successfully managed a portfolio of $3M+ ARR across 40+ Mid-market accounts
Consistently achieving 95%+ retention rates
Drove automation-led efficiency gains, helping agencies reduce time-to-fill by 40% and improve candidate response rates by 60% through optimized engagement workflows
Led executive-level QBRs with C-suite stakeholders, turning data into strategic insights
Influenced roadmap priorities that align customer outcomes with business growth.
Championed adoption of Sense’s full suite resulting in a 45% uplift in cross-product usage across my accounts.
Collaborated cross-functionally with Product, Engineering, and Sales to ensure seamless integrations with leading ATS platforms (Bullhorn, JobDiva, PCRecruiter), reducing technical friction
Translated complex workflows into simple, impactful automation strategies
Build C-level relationships while being equally trusted by recruiters and ops teams

Executive ManagementAccount GrowthClient OnboardingProduct AdoptionRenewalsCustomer Success

Betterplace

Assistant Manager - Customer Success

Sep 2023 – Mar 2025 · 1 yr 6 mos · Bengaluru, Karnataka, India · Hybrid

Zwayam

Team lead- Customer Success

Sep 2022 – Aug 2023 · 11 mos · Bengaluru, Karnataka, India · On-site

Tatvacare

Customer Success - Senior officer

May 2021 – Sep 2022 · 1 yr 4 mos · Ahmedabad, Gujarat, India

Developed the Customer Support Program and Organization from scratch, having full
responsibility for the overall customer outcomes
Managing a team responsible for all Post-Sales activities including Onboarding &
Training, POC Conversions, Product Adoption, Net Revenue Retention, Renewals and UpSelling / Cross-Selling
Collaborated internally with Sales, Marketing and Product Team to represent, qualify and
quantify the voice of the customer in order to get first hand customer feedback and to
understand the value proposition development throughout the Customer Lifecycle
Develop and implement strategies to influence future lifetime value through higher
product adoption and ensuring remarkable CX via metrics such as NPS, CSAT
Managing service operations for rendering and achieving quality services; providing first
line customer support by answering queries & resolving their issues, ensuring minimum
Turn Around Time (TAT).

Customer OnboardingCustomer SuccessVendor PartnershipsBusiness Process ImprovementCustomer RetentionExpansion Strategies+4

Eclinicalworks

Strategic Account Manager

Dec 2016 – Mar 2020 · 3 yrs 3 mos · Ahmedabad Area, India

Managed and audited accounts daily to resolve issues promptly.
Analyzed and rectified discrepancies in account records.
Maintained and updated client communication logs.
Ensured accuracy of customer profiles, including support alerts, customer type, and contacts.
Handled all post-sales activities, including POC conversions, product adoption, renewals, and up-selling/cross-selling.
Maintained net revenue retention.
Achieved a consistent 98% CSAT score by providing swift support and solutions to customers.
Processed and documented all client queries in the CRM system, averaging over 50 requests daily.
Conducted weekly workshop meetings for 10+ clients on product features and address immediate needs.

Customer Relationship Management (CRM)Customer RetentionProcess ImprovementProject ImplementationCustomer Relationship Management

Cityshor

Marketing Associate

May 2016 – Nov 2016 · 6 mos · Ahmedabad, Gujarat, India

Key Responsibilities : Lead generation, Cold calling, Building prospects, Converting prospects, Cross-selling and maintaining up-to date knowledge of upcoming services/product line, guiding customers on purchases based on their interest and making as much as cold calls to prospective customers up to 50 calls and emails per day.

Jindal texofab limited

Business Development Associate

Jun 2014 – May 2016 · 1 yr 11 mos · Ahmedabad Area, India

Lead generation, I have also taken the responsibility of customer- relationship management, cross selling and upselling, lead generation, cold calling and working closely with Business Development Officer to reach monthly/quarterly sales targets.