Jun 2023 – Present · 3 yrs

May 2021 – May 2023 · 2 yrs · Michigan, United States

Apr 2019 – Apr 2021 · 2 yrs · India

Sep 2012 – Apr 2019 · 6 yrs 7 mos · Hyderabad

• Designed and managed recruitment, HR strategies, and staff development initiatives.
• Structured competitive compensation, benefits, incentives, and bonus plans to drive productivity.
• Implemented performance appraisals, career growth, rewards & recognition, and training programs.
• Oversaw payroll, asset management, vendor management, and compliance.
• Conducted skill mapping and training needs analysis to build workforce capabilities.
• Defined and monitored KRAs & KPIs to align staff with business objectives.
• Developed HR SOPs, reporting structures, and organizational planning frameworks.
• Managed employee engagement, grievance handling, and conflict resolution.
• Supported business planning, marketing strategies, client relations, and consultant management.
• Designed retention and exit management strategies to reduce attrition

Jun 2011 – Aug 2012 · 1 yr 2 mos · Visakhapatnam

• Developed strong expertise across all major HR functions.
• Successfully led recruitment, talent management, compensation & benefits, employee engagement, and performance management for diverse industries, with a focus on ITES/BPO environments.
• Designed HR policies, managed end-to-end hiring processes, payroll, statutory compliance, and performance review systems tailored to ITES operations.
• Played a key role in training and development, employee welfare, and organizational development initiatives for ITES teams.
• Worked closely with leadership to align HR strategies with business goals, manage change, and build a positive work culture in high-pressure ITES settings.
• Well-versed in labor laws, HR operations, conflict resolution, and ensuring regulatory compliance in ITES companies.
• Built efficient HR systems supporting employee growth, operational excellence, and long-term business success in ITES and technology-driven sectors.

Aug 2009 – May 2011 · 1 yr 9 mos · Hyderabad Area, India (Habsiguda Branch)

• Drive operational excellence, quality education, and student success through strategic initiatives, process optimization, and strong industry engagement.
• Plan and manage budgets for Sales, Marketing, Capital, and Operations to achieve centre targets, while aligning corporate strategy with Faculty Competency Targets (FCTs), student satisfaction, placements, and examinations.
• Organize workshops, training sessions, and “Nayee Disha” programs for faculty and personal development, monitor faculty assignments and batch schedules, and proactively resolve delays.
• Conduct fair staff appraisals, address staff and student grievances, oversee team performance, and ensure staff remain updated on market trends.
• Monitor fee collections, minimize dropouts, and conduct house visits to enhance student retention.
• Coordinate front office operations, batch scheduling, and distribution of learning materials. Maintain student and company databases and manage certificates and marksheets.
• Ensure library updates, safety, cleanliness, and overall centre maintenance. Analyze feedback on teaching, laboratories, courseware, and facilities, and resolve non-conformances identified during audits.
• Facilitate student placements, mock interviews, industry visits, job fairs, and alumni events. Maintain MIS and placement reports and ensure timely submission to Head Office.
• Enhances centre performance, operational efficiency, and student outcomes while fostering a professional, high-profile learning environment.

Oct 2007 – Jul 2009 · 1 yr 9 mos · Tamil Nadu, India

• Headed the Hyderabad branch, leading end-to-end operations and ensuring alignment with organizational objectives.
• Spearheaded business development and client engagement initiatives, strengthening strategic partnerships and long-term relationships.
• Formulated and executed strategic recruitment plans, leveraging advanced sourcing methodologies to attract top-tier talent.
• Directed mass recruitment drives and client-specific talent acquisition programs to meet dynamic business needs.
• Assessed client needs and strategically matched resources for optimal project outcomes.
• Supervised team performance, training programs, and served as the central point of contact for employee engagement, grievances, and disciplinary matters.
• Maintained comprehensive MIS trackers to drive operational efficiency and monitor recruitment and delivery quality.
• Implemented performance management frameworks through target allocation, responsibility delegation, and incentive-driven motivation strategies.
• Led client interviews, negotiations, and relationship management with a focus on strategic alignment and business growth.
• Oversaw branch-level business compliance, renewals, invoicing, and claims management, ensuring adherence to corporate governance.
• Prepared actionable branch performance analyses and devised strategic business plans to enhance productivity, profitability, and sustainable growth.

Jan 2003 – Sep 2007 · 4 yrs 8 mos · Greater Hyderabad Area

• Managed HIPAA workforce compliance, ensuring employee adherence to privacy and security standards.
• Managed end-to-end recruitment across multiple channels to source top talent.
• Prepared manpower plans with functional heads, including budget forecasting and headcount analysis.
• Designed and implemented employee referral programs.
• Developed competitive salary structures and administered benefits and allowances.
• Evaluated market remuneration policies to define attractive pay packages for new hires.
• Streamlined compensation policies and managed payroll, reversals, and full & final settlements.
• Calculated increments, rewards, and incentives.
• Introduced 360-degree feedback for comprehensive performance evaluation.
• Conducted quarterly, half-yearly, and annual performance reviews, linking outcomes to variable pay.
• Designed and deployed innovative appraisal systems to retain top talent.
• Identified training needs and mapped required competencies across levels.
• Coordinated with vendors, prepared budgets, and organized internal and external training programs.
• Handled disciplinary actions, conflict resolution, and employee grievances.
• Organized corporate events and managed personnel insurance, gratuity, EPF, and mediclaim schemes.
• Maintained attendance, overtime, permissions, and compensatory leave records.

Jan 2000 – Dec 2002 · 2 yrs 11 mos · Greater Hyderabad Area

• Assisted in domestic and overseas end-to-end recruitment process
• Supported in maintaining employee personnel records and updating hiring databases.
• Provided assistance in documentation related to agreements, policies, and compliance requirements.
• Coordinated induction and orientation programs for new employees.
• Helped in tracking attendance, leave records, and preparation of basic HR reports.
• Assisted in drafting HR documents such as offer letters, appointment letters, and exit formalities.
• Supported in people management activities including identifying training needs and participation in employee development initiatives.
• Assisted in organizing meetings, preparing Minutes of Meetings (MOM), and basic reporting tasks.
• Gained exposure to Performance Management System (PMS) and appraisal support processes.
• Coordinated basic logistics, travel arrangements, and asset record updates.
• Supported HR Help Desk in handling employee queries, grievances, welfare activities, and events.
• Reported day-to-day HR tasks and updates to Manager – HR. & VP -HR