Jul 2017 – Feb 2020 · 2 yrs 7 mos · Bengaluru Area, India

• Amaze Inc. is an IT services and Product company focused on Mobility and Business Solutions. With over 20 years in the IT industry, Amaze Inc. has a proven track record for Quality and time bound deliveries to it clients.
• Our services and products cater to Healthcare, Insurance, realty and retail sectors.

May 2016 – Apr 2017 · 11 mos · Bengaluru, Karnataka, India

• Test Odyssey is a cloud based Automation Testing Tool that also boasts of Script less Automation and a short learning curve in the software testing Industry as of today.
• Using Test Odyssey testing organizations can save 45% of Software Testing Cost*.
• Test Automation, Scritpless Automation Testing, Cloud Based Automation Testing Tool.
• Subscription Based Testing Tool, Automation Testing, Regression Testing, Functional Testing, Compatibility Testing

Oct 2013 – Nov 2015 · 2 yrs 1 mo · Bengaluru, Karnataka, India

• Sales Activities and Team Management for Ebook Automation product and operations management for inbound center with cross sales.

Aug 2012 – Aug 2013 · 1 yr · Bengaluru, Karnataka, India

• SPAN, an EVRY Group CMMI Level 5, ISO 9001:2008 and ISO/IEC 27001:2005 company is an established software services company with a keen accent on Insurance, Travel, Transport, Logistics and Independent Software Vendors. Our focus is to ease our client into a long-term relationship with a business and execution model that aligns with their culture.
• SPAN's management team is deeply involved in sustaining relationships through the fulfillment of both measurable and intangible expectations.
• SPAN has a global footprint with offices in the US, India and Group office in Europe. There are multiple offshore development centers in Bangalore, India.
• We believe in being a strong partner and 'Steering Progress. Together'.

Aug 2011 – Apr 2012 · 8 mos · Bengaluru, Karnataka, India

• G-Tree is a startup company established in 2010. I was an integral part of the team since mid of 2011, catering to an Australian Telecom company and was instrumental to start the center. Managed cost benefit and streamlined operations for maximum gain.
• Responsibilities:
• Induction of new trainees, preparing modules for training and reports.
• Conducting process and business sales training for the new trainees.
• Creating reports using the C.R.M on individual activity and team’s performance.
• Evaluating performance reports and managing the whole center for glitch free operation.
• Conducting training to team leaders in skills and people management.
• To satisfy the client and management’s SLA’s and achieve set goals.
• Monitoring and making necessary changes in operations with quality analysis reports.
• Communicating and management of resource needs between higher management and operation teams.
• Training the management on Behavior patterns and products.
• Managing the center’s infrastructure and sending reports to the clients on a daily basis.

Dec 2008 – Mar 2011 · 2 yrs 3 mos · Greater Perth Area

• As a key member of the sales promotion team, I dealt with a wide variety of knowledgeable customers with high-end questions and people who need basic information. My success rate in this role has been due to the ease with which I understand customer requirements and translate them into knowledge for the customer and a sale for my organization.
• Responsibilities:
• Hiring new recruits and inducting the new recruits.
• Preparing training modules and reports.
• Preparing the required presentations.
• Accountable for completing sales objectives and general quality of service.
• Perform sales and marketing calls to reserve meetings with prospective clients.
• Send follow-up marketing materials monthly and call to schedule appointments until relationship is recognized.
• Direct efforts to develop customer experience at the point of sales.

Jul 2007 – Dec 2008 · 1 yr 5 mos · Greater Perth Area

• Kept high profile and proficient in the business community.
• Expert in a cold-calling, negotiating contract, consultative selling, forming groups and partnering with others.
• Produced costs opportunities to support repeat sales.
• Followed long-term accounts strategies that increase profits and helped in cultivating the long-term relationships with proper decision makers.
• Observed new account achievement by making contact with the customer at planned intervals.
• Ensured the customer agenda satisfaction.
• Determined extra account prospective through the other product brands, places, and sections.
• Offered management with the suggestions for developing volume and cost levels.

Jun 2006 – Apr 2007 · 10 mos · Chennai , India

• Direct channels U.K and Intelenet Global Chennai.; Data base maintenance and implementation of the products and services.
• Customer support in regards to student loans, servicing of loan accounts.
• Granting loans after scrutiny with customer on phone.
• Conducting Credit check to assess eligibility.
• Transfer of calls to risk when appropriate.
• Management of daily records of team progress.
• Report development on the team.
• Microsoft XL report preparation.
• Product pitching and cross sales.
• Achievements:
• Received client appreciation for best customer support from Barclays London for providing the best client/customer service

Oct 2005 – May 2006 · 7 mos · Greater Chennai Area

• Customer support in regards to credit cards.
• Servicing credit card accounts of prime and subprime customers.
• Assessing needs to retain customer and transferring them to retentions.
• Management of credit card accounts and transfer of identified customers to risk.
• Achievements:
• Golden Voice award from Allsec technologies for best customer support by Compu Credit.