Laxmi Yadahalli

Operations Associate

Bengaluru, Karnataka, India2 yrs 9 mos experience

Key Highlights

Three years of experience in Customer and Technical Support.
Expertise in External Cybersecurity and Domain Protection.
Proven ability to enhance customer experience and satisfaction.

Stackforce AI infers this person is a Customer Support Specialist with a focus on Technical Support and Cybersecurity in the SaaS industry.

Contact

laxmiyadahalli6610@gmail.com LinkedIn

Skills

Core Skills

Customer SupportTechnical Support

Other Skills

Ticket systemsZendeskNaviplanCustomer ServiceCustomer ExperienceProgramming LanguagesCommunicationTeamworkJavaConsultingFinancial SupportFundamentalsResolving IssuesClient Issue ResolutionDigital Marketing

About

3 years experience with Customer Support, Technical Support, Software and Network Troubleshooting. Currently into External Cybersecurity, Platform Support and Domain Protection.

Experience

2 yrs 9 mos

Total Experience

1 yr 4 mos

Average Tenure

Current Experience

Zerofox

Platform Support Specialist

Jan 2026 – Apr 2026 · 3 mos · Bengaluru · Hybrid

Successfully reviewed, triaged and responded to customer and internal support tickets as a part of the ZeroFox help desk workflow.
Consistently leverage established processes and procedures for a high volume of information requests.
Acted as an escalation point for internal and external stakeholders.
Assisted Customer Support Manager to optimize success and support processes and ensure support quality.
Built and maintained cross-functional BU relationships that helped the team drive productivity and increased overall Platform Operations, KPIs and Customer Retention.
Provide excellent customer experiences to delight our customers in every interaction

Ticket systemsZendeskCustomer SupportTechnical Support

Investcloud, inc.

2 roles

Client Support Analyst

May 2025 – Dec 2025 · 7 mos · Bengaluru, Karnataka, India

Planning Support Analyst

Jun 2024 – Dec 2025 · 1 yr 6 mos · Bengaluru, Karnataka, India

First-Level Technical Support: Provided timely and effective support for financial planning advisors guiding them through troubleshooting steps to ensure swift resolutions.
Customer Communication: Maintained clear and professional communication with clients, ensuring that solutions are wellexplained and that customers are satisfied with the outcome, contributing to positive feedback and high satisfaction scores.
Incident Tracking and Resolution: Managed and tracked customer support tickets, ensuring that issues are logged, prioritized, and resolved concerns.
Documentation and Knowledge Sharing: Contributed to the creation and updating of support documentation, including FAQs and troubleshooting guides, enabling users to resolve common issues independently and streamlining the support process.
Customer Relationship Management: Foster long-term relationships with customers by providing consistent and reliable support offering proactive solutions in alignment with customer expectations.

Technical SupportNaviplanCustomer Support

[24]7.ai

Advisor

Jan 2023 – Apr 2024 · 1 yr 3 mos · Bengaluru, Karnataka, India · On-site

Customer Support Across Digital Channels: Managed and responded to customer inquiries via inbound international voice calling by utilizing AI-powered systems providing quick, accurate solutions.
AI-Driven Issue Resolution: Used AI tools to interpret customer intent, troubleshoot common issues, resolving up to 85% of queries without escalation.
Escalation Management: Identified complex issues requiring human intervention and efficiently escalated cases to the
appropriate support agents, improving overall resolution times and reducing customer wait times.
Enhancing Customer Experience: Maintained a professional and positive tone in all customer interactions.
Operational Efficiency: Assisted in streamlining customer support processes by applying AI-driven knowledge bases and troubleshooting methods.

Customer ServiceCustomer ExperienceCustomer SupportTechnical Support