Mamoni K.

Business Development Manager

Bengaluru, Karnataka, India6 yrs 4 mos experience

Highly StableAI Enabled

Key Highlights

6+ years in Customer Success across diverse industries
Expert in account management and client onboarding
Proven track record in driving revenue growth

Stackforce AI infers this person is a Customer Success expert in B2B SaaS and e-Commerce environments.

Contact

Skills

Core Skills

Key Account ManagementCustomer SuccessCustomer OnboardingCustomer RetentionTalent AcquisitionCustomer SupportCustomer Experience

Other Skills

CSMBusiness Process ImprovementData-driven insightsPricing strategiesChurn ManagementOrganizational SkillsFull-life Cycle RecruitingTime ManagementChatbot setupCreating SOPsProduct AdoptionPricing StrategyAccount GrowthE-CommerceAnalytical Skills

About

Customer Success professional with 6+ years of experience across B2B SaaS, e-commerce, and tech platforms, specialising in account management, client onboarding, retention, and revenue growth. I have worked across industries (e.g. career tech, B2B SaaS, and e-commerce), managing large customer portfolios and leading initiatives that improved customer satisfaction, product adoption, and renewals. In the career-tech space, I served as the primary point of contact for key accounts, aligning solutions with client objectives, identifying upsell opportunities, and supporting successful renewals. Within retail-tech SaaS, I led post-sales onboarding, improved account health scores, and scaled value realisation through campaigns and automation. My e-Commerce experience focused on vendor-side growth and operational optimisation, giving me a strong grasp of marketplace dynamics and customer behaviour. Known for building long-term client relationships, I bring a collaborative, data-driven, and solution-oriented approach to customer success. I’ve also implemented scalable processes such as chatbot setup and support workflows to enhance customer experience. Let’s connect if you’re exploring opportunities in customer success, looking for collaboration, or simply sharing insights in the SaaS and CX space.

Experience

6 yrs 4 mos

Total Experience

2 yrs 1 mo

Average Tenure

Current Experience

Meesho

Key Account Manager

Sep 2024 – Aug 2025 · 11 mos · Bengaluru · Remote

As a Key Account Manager at Meesho, I am driving seller growth and marketplace success through strategic initiatives. I work closely with high-value sellers, leveraging data-driven insights to optimize their performance and maximize sales. My responsibilities include identifying growth opportunities, recommending pricing strategies, and implementing targeted plans to enhance their competitiveness in the market.

CSMBusiness Process ImprovementKey Account ManagementCustomer Success

Herkey (formerly jobsforher)

Assistant Manager - Customer Success

Sep 2022 – Mar 2023 · 6 mos · Bengaluru, Karnataka, India · Hybrid

Onboarded new accounts and ensured timely and successful delivery of in-house solutions according to client's needs and objectives. Assisted with challenging client requests or issue escalations as needed, forecasted and tracked key account metrics. Developed new business with existing clients and identified areas of improvement to meet renewal quotas.

Churn ManagementCSMCustomer OnboardingCustomer Retention

Optimhire

Talent Partner

Jun 2022 – Aug 2022 · 2 mos · Bengaluru, Karnataka, India · Remote

Conducted full-cycle recruiting for open positions, sourcing, interviewing, coordinating the hiring process, offer negotiation, etc. Developed and maintained a continually stocked pipeline of quality talent through various methods.

Organizational SkillsFull-life Cycle RecruitingTalent Acquisition

Wooqer

3 roles

Engagement Manager

Promoted

Nov 2021 – Mar 2022 · 4 mos

Onboarded new accounts while ensuring all KPIs were met and monitored performance closely to identify opportunities to convert proliferation accounts into value realization accounts. Provided first-line support to clients and encouraged them to adopt the platform more widely.

Organizational SkillsCustomer RetentionCustomer Success

Customer Support Team Lead

Mar 2021 – Nov 2021 · 8 mos

With forward-thinking strategies, focused on addressing customer needs and resolving concerns. Mentored team members to foster proper completion of assigned duties. Collaborated with peers to establish Chat support, configured ChatBot, and created SOPs for agents to adhere to.

Organizational SkillsTime ManagementCustomer Support

Customer Experience Executive

Mar 2017 – Feb 2021 · 3 yrs 11 mos

Performed as a resource for clients seeking information, assistance, or recommendations, a thorough understanding of all key services, and products in an exceptional and timely manner. Collaborated with the Customer Success team to curate customized solutions for clients. Coordinated cross-functionally with internal departments to resolve customer grievances and special requests.

Organizational SkillsTime ManagementCustomer Experience