Maneeha Shaikh

Business Development Executive

Pune, Maharashtra, India8 yrs experience

Key Highlights

Expert in transforming customer insights into actionable strategies.
Proven track record with global clients like Samsung and Nestlé.
Skilled in managing cross-functional teams for customer-centric projects.

Stackforce AI infers this person is a SaaS expert with a strong focus on customer experience and data-driven insights.

Contact

Skills

Core Skills

Customer Experience ManagementData-driven InsightsVoice Of The Customer ManagementCustomer Experience StrategyCustomer Support ManagementProcess Improvement

Other Skills

3D Modeling3D Rendering3D VisualizationAdaptive LearningAgileAgile MethodologiesAnalytical SkillsAnalyticsAttention to DetailAutoCADBilingual CommunicationsBusiness OwnershipBusiness Process ImprovementBusiness RequirementsClient Requirements

About

I help businesses transform customer insights into meaningful actions that drive growth. Through a blend of data-driven insights, process optimization, and stakeholder collaboration, I specialize in managing customer-centric projects, resolving disputes, and refining processes that elevate customer satisfaction and retention. With experience across logistics, manufacturing, and SaaS, I have a proven track record of leading cross-functional teams and driving results for global clients like Samsung and Nestlé. Ready to elevate your customer experience? Let’s connect.

Experience

8 yrs

Total Experience

2 yrs 2 mos

Average Tenure

1 yr 6 mos

Current Experience

Avalara

Market Researcher-Voice of the Customer

Dec 2024 – Present · 1 yr 6 mos

Leading Avalara’s next-gen NPS program, turning raw feedback into sharp, AI-powered insights that drive product, CX, and growth decisions.

Leading Development TeamsStakeholder ManagementData AnalysisCustomer Experience ManagementData-Driven Insights

Bmc software

Project Manager-VoC

Sep 2023 – Dec 2024 · 1 yr 3 mos

I manage the Voice of the Customer program, ensuring feedback is transformed into actionable insights that inform product innovation and enhance customer satisfaction. By working closely with vendors and cross-functional teams, I streamline processes, boost engagement, and refine customer experience strategies. My data-driven approach consistently delivers results that empower both our teams and our clients.l teams, I’m using insights to refine customer experience strategies and optimize satisfaction.

Project ManagementStakeholder ManagementData AnalysisVoice of the Customer ManagementCustomer Experience Strategy

Eaton

Subject Matter Expert

Jun 2021 – Sep 2023 · 2 yrs 3 mos · Pune, Maharashtra, India

Managed and resolved external & internal queries relating to quote/order
status, client account information

Client RequirementsProblem SolvingCustomer Support Management

Maersk global service centre india private limited

Process Expert

Jun 2018 – Jun 2021 · 3 yrs · Pune, Maharashtra, India

Successful business migration from China and Mumbai remotely for Southern Europe
Key Clients handling for giants like Samsung, El Araby, Hyundai, H&M, Nestle, Toyota
Effectively utilized Agile methodology to convert data into actionable insight to meet customer expectations
Cultivated business relationship with Key Clients, External and Internal Stakeholders
Prepared, Analyzed and shared the reports, measuring the performance of revenue realization and articulating effective solutions
Addressed customer grievance and redressal, Analyzing the root cause using effective problem solving and guiding mutual understanding of opposing viewpoints, Reducing revenue leakage by clearing the longstanding invoices.

Agile MethodologiesStakeholder ManagementData AnalysisProcess ImprovementCustomer Experience Management