Feb 2022 – Jun 2024 · 2 yrs 4 mos · Mohali district, India · On-site

• Led workforce planning, bulk and niche hiring, and leadership recruitment.
• Managed manager hiring for new store and distribution center expansions.
• Drove employee engagement initiatives, rewards & recognition, and employer branding.
• Implemented DEI and women safety initiatives aligned with organizational values.
• Played a key role in change management during restructuring and transitions.

Jan 2021 – Jan 2022 · 1 yr · Chandigarh, India · On-site

• Supported HRBP operations for multi-unit retail businesses.
• Executed appraisal cycles and mid-year reviews using Balanced Scorecard methodology.
• Conducted attrition analysis and implemented retention interventions.
• Coordinated training programs based on business-driven skill gap analysis.

May 2018 – Jan 2021 · 2 yrs 8 mos

• Managed HR operations across multiple locations including attendance, rosters, and payroll coordination.
• Handled complex employee relations, grievance redressal, and disciplinary processes.
• Ensured compliance with labor laws, statutory audits, and internal HR governance.
• Drove employee engagement initiatives to improve morale and workplace satisfaction.

Apr 2016 – Apr 2018 · 2 yrs

• Delivered end-to-end recruitment, onboarding, HR documentation, and HRMS updates.
• Supported performance reviews, learning initiatives, and employee exit processes.
• Maintained accurate HR MIS and management reports.

Jun 2014 – Apr 2016 · 1 yr 10 mos · Mohali SAS Nagar

• Execute manpower planning and budgeting.
• Manpower hiring as per the recruitment plan.
• Plan and execute suitable interventions to keep the employees motivated
• Reach out to all employees through communication with employees at regular intervals to gather insights, create and update HR policies in line with the organisation requirement.
• Designing training courses and materials to meet the training needs of the company.
• Maintaining Personnel File Management and monitoring attendance to ensure employee punctuality. Manages the entire staffing process: recruits, interviews, tests and selects employees to fill vacant positions throughout organization.

May 2012 – Jun 2014 · 2 yrs 1 mo

• Work directly with customers via telephone, and email to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services.
• Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer relationship.
• Follows up with customer via telephone or email following initial sales contact.
• Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product.
• Continued product education to better service customer calls.
• Maintains accurate daily record of sales in sales tracker.