Manju Kumari

Customer Success Manager

Delhi, India8 yrs 8 mos experience

Key Highlights

Achieved 37% improvement in customer retention.
Generated over $500K in expansion revenue.
Expert in CXO engagement and onboarding strategies.

Stackforce AI infers this person is a SaaS sales expert with a strong focus on customer success and account management.

Contact

Skills

Core Skills

Saas SalesRevenue GenerationCustomer SatisfactionProduct DemonstrationNew Business Development

Other Skills

C-LevelContract NegotiationCorporate CommunicationsSales Pipeline DevelopmentMEDDIC Sales MethodologyObjection Handling (Sales)Software as a Service (SaaS)Direct SalesUnified CommunicationsExceeding QuotasCXO level engagementCommunicationLarge Account SalesB2B SoftwareSales Processes

About

As a Corporate Account Manager at Adobe, my focus on leveraging strategic sales initiatives has propelled our team's success. Our collaborative efforts harness my BTech in Computer Science, blending technical acumen with sales management prowess. Customer Success & Account Manager with 8+ years in enterprise SaaS. Achieved a 37% improvement in customer retention and $500K+ in expansion revenue. Skilled in onboarding, adoption strategies, and CXO engagement to deliver measurable ROI. Proficient with Salesforce, Hubspot CRM, and data-driven analytics.

Experience

8 yrs 8 mos

Total Experience

1 yr 9 mos

Average Tenure

1 yr 6 mos

Current Experience

Adobe

Customer Success Manager

Nov 2024 – Present · 1 yr 6 mos · India · Remote

Sprinto

Senior Account Manager

Jun 2022 – Oct 2024 · 2 yrs 4 mos · Bengaluru · Remote

C-LevelContract NegotiationCorporate CommunicationsSaaS SalesRevenue GenerationSales Pipeline Development+21

Urbanpiper

2 roles

Enterprise Account Manager

Nov 2019 – Jun 2022 · 2 yrs 7 mos

C-LevelContract NegotiationSaaS SalesRevenue GenerationSales Pipeline DevelopmentProduct Demonstration+20

Enterprise Account Manager

Nov 2019 – Jun 2022 · 2 yrs 7 mos

Account Acquisition - Mid Market & Enterprise Accounts
Lead Generation - Identifying new Prospects through Sales Navigator
Product Demo - Conducting presentations, meetings and Demos with growth stage companies as well as traditional enterprises
Lead Quality Check - Keeping a check on the leads passed by the Inside Sales Team to the Closure Team
Closures: Closing the deals on Urbanpiper, getting agreements and payments done

C-LevelContract NegotiationSaaS SalesRevenue GenerationSales Pipeline DevelopmentProduct Demonstration+21