Jun 2021 – Sep 2023 · 2 yrs 3 mos · Prague, Czechia · On-site

• Senior Product Manager | Microsoft Teams, Whiteboard, and Collaboration Tools
• End-to-End Encryption & Interoperability: Led the implementation of end-to-end encryption in Teams messaging, serving as the Digital Markets Act message interoperability SPOC for Microsoft. Collaborated with IETF to set industry standards for internet protocols.
• AI-Driven Innovations:
• Leveraged ChatGPT technology to enhance Microsoft Teams with features like chat and call summarization, delivering a transformative user experience.
• Expanded smart replies and smart actions with contextual enhancements, including Viva Topics and document integrations, empowering users with actionable insights.
• Hybrid Workplace Solutions: Designed a location detection system for Teams, integrating occupancy data to help facility teams optimize office real estate costs in hybrid workplace scenarios.
• Bot and Service Optimization: Improved the reliability, performance, and scalability of bots and augmentation services, reducing costs while managing deployments for niche markets (EU, China, Government clouds).
• Whiteboard Evolution: Led the UWP-to-WebView2 migration for a unified cross-device experience. Built Microsoft Whiteboard for Surface Hub, Teams devices, and Windows, enabling seamless collaboration for businesses and educational institutions.

Feb 2020 – Jun 2021 · 1 yr 4 mos · India · Hybrid

•  Switched to micro service based cloud agnostic multi-tenant platform from a monolith, single tenant platform.
•  Scaled platform to meet the requirement of multiple value trajectories across Payers, Providers, Life Sciences, Patients and Care Managers
•  Increased scalability, reusability, and stability of platform
• Key role in every single customer deal and application built, third party integrations as platform formed the base of the product offering
• Built the platform services - Authentication, User access management, Audit, Log, Notification, E-Fax, Cloud telephony CTI, Email, SMS, USAT, Form and Chat services
• Built the unified patient portal on iOS and android mobile applications to improve patient engagement facilitating telemedicine, remote patient monitoring, bidirectional chat, appointment booking, patient data, medication alerts, prior authorization, insurance viability, copay, assessments, and health education.

Jul 2019 – Jan 2020 · 6 mos · Mumbai, Maharashtra, India · On-site

• ● Created product team, leading campus and lateral recruitment building a web and mobile based CRM
• ● Built the CXO dashboards, call centre dashboard, CRM control panel, Inventory, sales app and site dig.
• ● Scaled the support and training team, implemented product marketing and engineering best practices Achieve growth in revenue and 3x improvement in CSAT by implementing a support portal and chat support

Apr 2017 – Jun 2019 · 2 yrs 2 mos · Chennai, Tamil Nadu, India

• Instrumental in increasing Freshworks valuation from 750 Million $ valuation to 3.5 $ billion and drive key initiatives toward the IPO by leading
• the Global launch of Freshworks 360 and owning the end to end platform
• Built integrated master customer record and the platform to the vision of creating unified customer experience across sales, support, and marketing
• Achieved a 200% increase in customers using multiple Freshworks products revenue - through brand building and product marketing
• Increased revenue from the non-English speaking market by 150% - by improving the localization process, tools and vendor selection
• Reported to Director of product and Senior Director of Marketing, skip reporting to CEO Girish Mathrubhootham leading key strategic initiatives
• 2x increase in sales conversion - lead sales enablement implementing sales best practices, creating case studies, marketing collateral and sales training

Apr 2017 – Dec 2017 · 8 mos · Chennai, Tamil Nadu, India

• Worked with Sales leaders - Managing Director of Europe and General Manager, Australia in devising sales strategies.
• Created customer case studies, thought leadership reports on customer engagement, Sales & Marketing Collateral to help sales team have meaningful conversations with customers.
• Created email copy for outbound sales teams to use at each stage of the customer journey.
• Evangalised the Sales Enablement team to take up projects that helped sales clinch the deal working with presales, customer success and inside sales leadership.

May 2013 – Apr 2015 · 1 yr 11 mos · Hyderabad, Telangana, India · On-site

• As a Senior Software Engineer, I played a full-stack role contributing across both frontend and backend systems. I led design and architecture discussions, ensuring scalable and maintainable solutions for key product features. I collaborated closely with cross-functional teams, mentored junior developers, and drove initiatives that improved performance, usability, and code quality. My work spanned designing APIs, building user-facing interfaces, and enhancing overall system reliability.
• Key Highlights:
• Led technical design sessions, driving consensus on architecture and implementation strategies
• Built scalable backend services and clean, intuitive frontend interfaces
• Collaborated with product and design teams to deliver impactful features
• Mentored team members and contributed to code reviews and best practices