Jan 2017 – Aug 2023 · 6 yrs 7 mos · Gurgaon, India

• Head of the Human Resources & Administration function for FreeCharge Payment Technologies, based out of the FreeCharge Corporate Office, Gurgaon. Owner of end to end Talent Acquisition, Talent Management & Development, Change Management, Organisation Design & Restructuring and Employee Value Proposition (EVP) across Gurgaon & Bangalore (~ 800 employees). Spearheading the strategy, design, implementation, management and continuous improvement of enterprise-wide HR & People practices for FreeCharge by championing the Human Resources charter.

May 2015 – Dec 2016 · 1 yr 7 mos · Gurgaon, India

• Head of Talent Development (Director – HR) for Snapdeal and all portfolio companies including – Free Charge Payment Technologies, Vulcan, Shopo and Exclusively.in, based out of the Snapdeal Corporate Office, Gurgaon. Owner of Talent transformation, Capability Building, Performance Management, Succession Planning, Career Pathing and Employee Rewards & Recognition, as a Performance Technologist/ Evangelist across these 5 organizations (~ 10,000 employees). Spearheading the strategy, design, implementation, management and continuous improvement of enterprise-wide talent for Snapdeal by championing the Talent Management Charter.

Jan 2013 – May 2015 · 2 yrs 4 mos · Gurgaon, India

• Head of Learning & Development for North (Jammu & Kashmir, Delhi, HP, Punjab, UP, Bihar & Jharkhand) & West (Mumbai, Rest of Maharashtra & Rajasthan) India, based out of the Aircel Corporate Office, Gurgaon. Owner of all behavioural, leadership & functional training and talent development programs in these two regions (10 circles/ states). Ensuring standardized delivery and management of all interventions/ programs across all circles (including outsourced units), in line with the guidelines of Aircel Academy to create a Culture of learning at Aircel.

Sep 2009 – Dec 2012 · 3 yrs 3 mos · Gurgaon, India

• Head of Learning systems & processes for all regions/ circles across the country at Aircel Academy (Corporate Office). Responsible for creating, managing and monitoring standardized norms for training process mapping, process adherence & compliance, financial allocation and resource management – Pan India for Aircel Academy.

Aug 2008 – May 2009 · 9 mos · Gurgaon, India

• Head of the Training Administration vertical for the NIPE B2B wing, responsible for meeting all the delivery SLAs by managing the online Learning Management System (LMS) & training Vendor Management for all GENPACT India sites (approx. 36,000 employees) using Oracle based applications, supporting training requirements for all COEs across Voice and Non-Voice operations.

Aug 2007 – Aug 2008 · 1 yr · Gurgaon

• Head of Learning & Development for the 24/7 Gurgaon centre, responsible for all training interventions from Offer to Operations, which included Front line Recruitment (Voice Testing), Pre-process (V&A/ Soft Skills), Process (Product), Behavioural Training and Floor Support (Coaching) for a pilot BOT program for one of the biggest UK based telecom client supporting both Voice and Back-office operations.

May 2003 – Jul 2007 · 4 yrs 2 mos

• Responsible for Behavioural/ Leadership and Functional (V&A/ Soft Skills) Training for a 3000 people strong Client servicing vertical – BFSI BU (Banking, Financial Services & Insurance Business Unit) supporting both Voice and Back-office operations.

Jun 2000 – Aug 2003 · 3 yrs 2 mos · New Delhi Area, India

• Responsible for managing Front Office & Lobby Operations, controlling the entire rooms inventory, achieving maximum occupancy throughout the year through Forecasting and implementing Cross-Selling & Up-Selling techniques to maximize Revenue. Joined as a General Management Trainee.