Michelle Maria Tom

Product Manager

New York City, New York, United States8 yrs 2 mos experience

Highly StableAI Enabled

Key Highlights

Expert in product management across diverse industries.
Proven track record in enhancing user experience.
Strong background in agile project management.

Stackforce AI infers this person is a Product Manager with expertise in E-Commerce and Beauty Tech.

Contact

Skills

Core Skills

Product ManagementCross-functional ExecutionUser Experience TestingAgile Project ManagementProduct DevelopmentCross-functional CoordinationProduct StrategyQuality AssuranceBusiness Development

Other Skills

Data Integrity ValidationAuthentication ContinuityMarket AnalysisUser StoriesCustomer Journey MappingEnhanced UI & UXCompetitor AnalysisServiceNowPower BITestingA/B TestingTest ExecutionRequirements GatheringNew Client AcquisitionsPartnerships

About

I am a product manager with experience across e-commerce, edtech, and civic tech with a growing focus on beauty, DTC, and consumer-first digital experiences. I thrive in environments where I'm close to the customer and the product, which is why I am drawn to smaller, fast-moving teams where PMs wear multiple hats and ship things that matter. What I bring: customer journey mapping, cross-functional execution, roadmap prioritization, and a genuine obsession with closing the gap between what users want and what they actually get. 📍 Based in NYC | Open to US roles in beauty, e-commerce, or consumer tech

Experience

8 yrs 2 mos

Total Experience

3 yrs 9 mos

Average Tenure

7 mos

Current Experience

Democracylab

Product Manager

Oct 2025 – Present · 7 mos · Secaucus, New Jersey, United States · Remote

Leading migration of DemocracyLab to EquityForge.io, overseeing data integrity validation, authentication continuity, and feature preservation across modules, targeted to reduce overhead

Product ManagementCross-functional Execution

Luluble via rutgers mbs externship exchange

Product Manager Extern

May 2024 – Aug 2024 · 3 mos · New Brunswick, New Jersey, United States · Remote

Spearheaded redesign of personalized skin care quiz - creating customer journey maps, concept maps, and enhanced UI & UX, improving quiz completion rate.
Led agile project development to improve Luluble quiz UX - translating competitor and user research into strategy, setting milestones, and completing development to improve user NPS score.

Market AnalysisUser StoriesUser Experience TestingAgile Project Management

Litmus7

3 roles

Senior Engineer - Product Manager

Promoted

Jul 2020 – Jan 2024 · 3 yrs 6 mos · On-site

Co-founded and led product for Ziro, a social commerce platform built to support user wish fulfillment; the product was later absorbed back into Litmus7 and is now offered as white-labeled modules for multiple enterprise clients.
Conducting competitor analysis and identifying key differentiators to ensure market competitiveness.
Collaborating across development, UX, product development and project management teams to drive development of social commerce platform
Designed and led the development of platform improvements driving cost-reduction and revenue growth

Market AnalysisUser StoriesProduct DevelopmentCross-functional Coordination

L2 Support Engineer

Promoted

Jun 2018 – Jul 2020 · 2 yrs 1 mo · On-site

Ideated and drove improvement of L2 support services for Sephora, utilizing ServiceNow, Power BI, and Dayforce to resolve reported issues and reduce SLA.
Led development of documentation and standard operation principles for root-cause analysis, streamlining outage management and reducing downtime.
Collaborated across development, test and project management teams to ensure seamless client experience.

User StoriesProduct StrategyCross-functional Coordination

Associate Engineer

Oct 2016 – Jun 2018 · 1 yr 8 mos · On-site

Managed the test life cycle, from project initiation to requirements gathering and test execution, ensuring delivery of high-quality software solutions.
Built e-commerce expertise and developed efficient, effective testing strategies that aligned with industry best practices leading to reduction in quarterly bug report by ~20%

TestingA/B TestingQuality AssuranceProduct Management