Apr 2022 – Jul 2023 · 1 yr 3 mos

• Improving the client onboarding process and managing university clients’ product requirements -
• Understood and analyzed product requirements of 350 colleges (YoY Churn < 6%; Latest NPS +22)
• Enhanced student invitation process, allowing 70 data points per student, converting registration to a 5-click process
• Introduced bulk course and student management feature, enabling the onboarding team to onboard over 30 clients per week
• Ideating and implementing Superset Help Center to manage student queries -
• Designed ‘Superset Help Center’ to manage help documentation; Average MoM tickets decreased by 18%; Average DAU 12k
• Setup and implemented Zoho Analytics and Zoho SalesIQ for Support; Support Cost reduced by INR 14 Lakh per year
• Implemented tree-based chatbot for student tickets, reduced daily student tickets by 19% and resolution time by 60%

Mar 2021 – Apr 2022 · 1 yr 1 mo

• Decreasing student registration time and increasing job application conversions per registration -
• Revamped the student registration process to bring down overall registration time from an average of 15 minutes to 6 minutes
• Improved student onboarding using matrimonial website UX learnings, increasing job application conversion by 35%
• Streamlined client onboarding process by installing new SOPs and internal features; reduced onboarding time by 3x

Aug 2020 – Feb 2021 · 6 mos · Bengaluru, Karnataka, India

• Analyzed and evaluated 15+ vendors on 13 parameters for Data Catalogue implementation for Canada, China zones
• Supported in defining logistics data strategy to enable and speed up Logistics Transformation objectives for the year
• Ideated and implemented Beer Talks a(talk series) and Eureka (case competition) for 100+ incoming interns and FTEs

May 2019 – Jul 2019 · 2 mos · Bangalore, India

• Proposed aggregator+Transport Management System to increase accuracy of Advanced Shipping Notice by 15%.
• Reduced Goods Receipt Processing Time by an average factor of 4 by suggesting automatic solution for unloading.
• Reduced Physical Inventory Counting Process Time by 30% by proposing fixed RFID tag solution at Mysore brewery.
• Categorized entire inventory according to ABC Classification and set up right cycle counting process for the same.

May 2019 – May 2020 · 1 yr · Kharagpur Area, India

• • Administering a team inclusive of a General Secretary, a Social & Cultural Coordinator, and 8 Secretaries for the General Championship 2019 - 20.

May 2018 – Apr 2019 · 11 mos · Kharagpur Area, India

• Responsible for ensuring participation in Dramatics in the General Championship (18-19) and Open IIT events held at IIT Kharagpur.
• Directed the plays for English and Hindi Dramatics for the Patel Hall of Residence under the General Championship, Social and Cultural 2018 - 19.

Jul 2017 – Apr 2018 · 9 mos · Kharagpur Area, India

• Structured and managed a budget of INR 6.3 lacs (12% YoY increase) for Social and Cultural Activities at the Patel Hall of Residence, IIT Kharagpur.
• Handled the logistics of 21 events in the Social and Cultural General Championship (GC) for 2017 - 18 session.
• Ensured practice and participation of Social and Cultural teams in the General Championship held at IIT Kharagpur.
• Supervised teams that won 9 Gold and 3 Bronze medals; secured 2nd position in Social and Cultural General Championship 2017 - 18 at IIT Kharagpur.

Jan 2017 – Apr 2018 · 1 yr 3 mos · Kharagpur Area, India

• Organized events for IIT Kharagpur Alumni, who were from the Patel Hall of Residence.
• Raised funds from alumni and making development plans for the Patel Hall of Residence.

May 2018 – Apr 2019 · 11 mos · Kharagpur Area, India

• Part of 14 member team selected by a panel of deans to execute placement & internship drive for 3000+ students.
• Placed 1600+ students (Highest across IITs; 7% YoY rise), achieved 500+ intern offers (best till date; 21% YoY growth).
• Received a record-breaking 1000+ offers in 6 days; created associations and carried out over 250 placement drives.
• Persuaded 250+ companies to include additional departments and attained a total of 107 open to all job profiles.

Sep 2017 – Apr 2018 · 7 mos · Kharagpur Area, India

• Assisted the Placement Committee Members of the Career Development Centre, IIT Kharagpur during the 15 day long placement season in the month of December which saw a placement of over 1500 students.
• Conducted PPTs and Tests for various companies.

May 2018 – Jul 2018 · 2 mos · Saharanpur Area, India

• Analyzed processes and automation possibilities by calculating man hours required using Visual Basic (MS-Excel).
• Proposed the idea of Palletizer + Automatic Guided Vehicle, reducing 302.4 man hours per day in the factory.
• Implemented automatic printing of tobacco weight at the Cut Tobacco Store division, saving 0.23 Man Hours/day.
• Ideated a modified design for cigarette filter skillet, and executed on pilot scale, reducing time by a factor of 10.

May 2017 – Jul 2017 · 2 mos · New Delhi Area, India

• Compared and calculated efficiencies of various starting techniques of an Induction machine including the VFD.
• Studied working of VFD and analyzed its advantages over other starting techniques like the Direct Online Starter.
• Worked on SX2000 Variable Frequency Drive and EMX3 Soft Starter and reported differences in their functions.
• Developed an understanding of various switchgear and their working including MCB, MCCB, VCB, ACB etc.

Oct 2016 – Mar 2017 · 5 mos · IIT Kharagpur

• Co-led Finance and Logistics team; managed a budget of INR 15 lacs for Global Entrepreneurship Summit (GES) 2017.
• Managed Events Team, SPOC of 3 esteemed speakers, planned and conducted 4 guest lectures and 3 workshops.
• Headed the hospitality team for 1200+ participants and 70+ dignitaries at the GES 2017 at IIT Kharagpur.
• Led the Social Media Content team of Entrepreneurship Cell, IIT Kharagpur.

Mar 2016 – Oct 2016 · 7 mos · IIT Kharagpur

• Conducted Entrepreneurship Awareness Drive, Nagpur (EAD), 2016 that saw 500+ participation from colleges across the city.
• Spearheaded a team of 15 Campus Ambassadors to conduct seminars, guest lectures, and workshops.
• Ideated and conducted the first-ever Local Startup Meet as a part of the Entrepreneurship Awareness Drive, Nagpur which was attended by 13 startups.
• Established two Media Associations (Radio, Newspaper) and one Sponsor for EAD, Nagpur 2016.

Oct 2015 – Mar 2016 · 5 mos · IIT Kharagpur

• Worked under the Competitions Team and Branding Team of the Global Entrepreneurship Summit (2016).
• Assisted in conducting the Startup Camp (a startup hiring event) as a part of the Competitions team.
• Publicized the summit in the city Pune during December 2015.
• Global Entrepreneurship Summit is the annual flagship event of the Entrepreneurship Cell, IIT Kharagpur which witnesses events like guest lectures, technical workshops, conferences, online events, and competitions.