Mithun Verma

Operations Associate

New Delhi, Delhi, India7 yrs 8 mos experience

Most Likely To Switch

Key Highlights

Achieved 100% TAT adherence for partner orders.
Developed automated reporting systems for improved accuracy.
Trained over 300 employees in CRM processes.

Stackforce AI infers this person is a Data Analyst specializing in Operations and Logistics within the SaaS industry.

Contact

Skills

Core Skills

Data AnalysisOperations ManagementBusiness IntelligenceCustomer Relationship ManagementTraining And DevelopmentService CoordinationService Operations

Other Skills

TAT adherenceQC checksMIS dashboardsExcelSQLPower BIComplaint resolutionAutomated reportsCustomer communicationCRM trainingTraining material designFeedback provisionTechnician allocationCustomer satisfaction managementService operations management

About

I am a detail‑oriented Data Analyst and Operations Reporting Specialist with strong experience in Logistics, Order Processing, CRM, and Performance Tracking. I combine practical operations knowledge with analytical skills to improve processes, reduce delays, and deliver data‑driven insights. I have managed end‑to‑end partner operations (Daikin, Bluestar, Voltas), ensured TAT adherence, performed QC checks, processed dispatches, and created MIS dashboards that support decision-making. With hands‑on skills in Excel, Power BI, SQL, and Python, I automate reports, analyze trends, and help teams improve efficiency. Technical Skills: ✅ Power BI – Dashboards, DAX, Data Modeling ✅ Excel – Advanced formulas, Power Query, Pivot Tables, Automation ✅ SQL – Data extraction, joins, aggregations, transformations ✅ Python – Pandas, NumPy, Matplotlib (Basic automations) I enjoy solving operational bottlenecks through data, simplifying complex reports, and presenting insights that help business leaders take informed decisions. I am continuously upgrading my skills and open to roles in Data Analysis, Business Intelligence, Reporting, MIS, and Operations Analytics. 📌 Open to full-time & freelance roles in Analytics, Reporting, and Power BI.

Experience

7 yrs 8 mos

Total Experience

1 yr 6 mos

Average Tenure

2 yrs

Current Experience

Attero

Associate – Operations, Logistics & Data Analysis

May 2024 – Present · 2 yrs · India · On-site

⭐ Key Achievements
✅ Ensured 95–100% TAT adherence for partner orders through daily monitoring and strong vendor coordination.
✅ Conducted 100% QC checks and reduced invoice‑missing cases by implementing a structured invoice‑tracking sheet.
✅ Achieved 100% daily dispatch readiness, improving warehouse planning and reducing end‑of‑day pending load.
✅ Developed a consistent MIS framework (Daily/Weekly/Monthly) using Excel, SQL & Power BI, improving visibility for management.
✅ Reduced aged pending orders by proactive follow‑ups with partners and logistics teams, resulting in smoother operations.
✅ Analysed pickup history & delays, leading to improved scheduling and better partner performance.
✅ Maintained strong relationships with partner teams (Daikin/Bluestar/Voltas) through timely updates, reports, and escalations handling.

TAT adherenceQC checksMIS dashboardsExcelSQLPower BI+2

Hindware limited

CRM Expert – Customer Relationship & Performance Management

Jun 2023 – May 2024 · 11 mos · India · On-site

⭐ Key Achievements
✅ Improved complaint resolution TAT by coordinating effectively with technicians and service centers.
✅ Automated daily complaint trend reports, reducing manual work and improving data accuracy.
✅ Reduced escalations by ensuring timely communication and follow-ups with customers.
✅ Improved visibility of service issues by creating structured reports for the Zonal Manager.
✅ Streamlined documentation of technician performance, spare movement, and complaint closure.

Complaint resolutionAutomated reportsCustomer communicationCustomer Relationship ManagementData Analysis

Voltas limited - a tata enterprise

CRM Trainer – Service Excellence

Jun 2022 – May 2023 · 11 mos · Chandigarh, India · Hybrid

⭐ Key Achievements
✅ Trained 300+ store employees & service teams on CRM ticketing, tracking & closure process.
✅ Simplified CRM learning by designing easy-to-understand training material & SOPs.
✅ Improved CRM usage accuracy by regularly updating training content after system changes.
✅ Helped reduce ticket errors by providing continuous feedback and 1‑on‑1 support to trainees.
✅ Strengthened CRM adoption across regions through consistent follow-ups and refresher sessions.

CRM trainingTraining material designFeedback provisionCustomer Relationship ManagementTraining and Development

Somany ceramics ltd

Zonal Service Coordinator – North India

Aug 2021 – May 2022 · 9 mos · Noida, Uttar Pradesh, India · Remote

⭐ Key Achievements
✅ Ensured faster technician allocation, improving service turnaround time across North India.
✅ Improved customer satisfaction by managing appointments and service updates properly.
✅ Reduced pending cases by closely monitoring technician performance and work completion.
✅ Implemented proper documentation for service requests, reducing operational gaps.
✅ Strengthened coordination with service centers resulting in smoother regional operations.

Technician allocationCustomer satisfaction managementService CoordinationOperations Management

Jaquar & company private limited

Regional Service Coordinator – Delhi NCR

Jul 2018 – Aug 2021 · 3 yrs 1 mo · India

⭐ Key Achievements
✅ Managed full service operations for Delhi NCR with consistent SLA and TAT adherence.
✅ Assigned and closed service calls efficiently, improving customer resolution rate.
✅ Reduced complaint backlog by strong coordination with technicians and service teams.
✅ Implemented a structured performance tracking sheet for technicians.
✅ Ensured high-quality service operations across partner and internal teams.

Service operations managementPerformance trackingService OperationsCustomer Relationship Management