Molly Ford

Operations Associate

Greensburg, Pennsylvania, United States3 yrs 8 mos experience

Key Highlights

Expert in fraud detection and prevention.
Strong analytical skills with attention to detail.
Proven ability to enhance user experiences.

Stackforce AI infers this person is a Customer Experience and Fraud Prevention Specialist in the Fintech industry.

Contact

Skills

Core Skills

Fraud DetectionAnalytical SkillsCustomer SupportTechnical SupportCustomer ExperienceProblem SolvingPaymentsManagementDigital MarketingSocial Media Marketing

Other Skills

Microsoft SQL ServerData ReviewCross-department CollaborationProcess ImprovementActive Directory ExperienceMicrosoft OfficeCustomer ServiceMicrosoft ExcelSalesforce LightningDe-escalationAttention to DetailTime ManagementCommunicationLiveChat Customer Service PlatformSalesforce.com

About

I'm passionate about uncovering insights through data and solving problems with research and analysis. At Underdog Fantasy, I specialize in reviewing data to detect and prevent fraud, collaborating across departments to resolve issues, and enhancing user experiences. My background also includes customer service and social media management, where I honed my ability to connect with people and improve processes. Whether it's diving into data, improving workflows, or helping users succeed, I thrive on turning challenges into solutions and finding what works!

Experience

3 yrs 8 mos

Total Experience

11 mos

Average Tenure

Current Experience

Underdog

Fraud and Payments Associate

Aug 2024 – Mar 2026 · 1 yr 7 mos · Remote

Review high volumes of data with meticulous attention to detail and strong analytical skills to find and determine fraudulent activity on the platform. Gather information from users in order to reach solutions by cross-collaborating with teams from different departments. Identify and implement process improvements within fraud and payment workflows. Assist in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app.

Analytical SkillsMicrosoft SQL ServerFraud DetectionData ReviewCross-department CollaborationProcess Improvement

Pearson

IT Service Analyst 1

Jul 2023 – Feb 2024 · 7 mos · Pittsburgh, Pennsylvania, United States · Remote

Assist a student body of over 100,000 and their families with technological troubleshooting and problems with their accounts or computers. General login support to families. Use of Active Directory Manager to manage student accounts. Troubleshoot and document computer issues, escalating when necessary.

Active Directory ExperienceMicrosoft OfficeCustomer ServiceTechnical SupportMicrosoft ExcelSalesforce Lightning+2

Starbucks

Barista

Nov 2021 – Dec 2022 · 1 yr 1 mo · Pittsburgh, Pennsylvania, United States · On-site

Memorized over 50 menu items to create customized beverages, serving hundreds of customers a day. Manage inventory for the retail store. Accurately manage cash flow operations.

Customer ExperienceProblem SolvingAttention to DetailCustomer SupportTime ManagementCommunication+1

Escape the room

Customer Service Representative

Feb 2019 – Mar 2020 · 1 yr 1 mo · Pittsburgh, Pennsylvania, United States · Remote

Use of CRM software like Salesforce, Bookify, Xola, Live Chat, Slack, etc. Help resolve customer complaints and/or issues. Make reservations, cancel bookings, and take payments for individuals and groups.

Customer ExperienceProblem SolvingAttention to DetailLiveChat Customer Service PlatformSalesforce.comCustomer Support+9

Robert morris university

2 roles

Sports Dome Assistant

Mar 2018 – Aug 2018 · 5 mos · Pittsburgh, Pennsylvania, United States · On-site

Plan and promote events and projects. Manage the facility and help run social media platforms. Hear and resolve complaints from customers or the public. Provide information about the establishment, such as the location of departments or offices. Take and process payments, and program registrations, and help plan and adhere to our activity schedule, including private lessons, group lessons, and more.

ManagementCustomer ExperienceProblem SolvingAttention to DetailSensitive InformationCustomer Support+10

Front Desk Associate

Dec 2014 – Dec 2019 · 5 yrs · Pittsburgh, Pennsylvania, United States · On-site

Take payments in the form of cash, checks, or cards for goods and services. Handle invoices. Plan and host events. Greet persons entering the establishment and determine the nature and purpose of the visit. Answer customers' questions, and provide information on procedures or policies. Assist in the operations of tournaments, game days, and more.

Customer ExperienceProblem SolvingAttention to DetailCustomer SupportPaymentsMicrosoft Excel+5

Temple university

Social Media Coordinator

Jan 2017 – Nov 2017 · 10 mos · Philadelphia, Pennsylvania, United States · Hybrid

Oversee all Social Media Accounts for the department and post to Instagram, Facebook, and Twitter. React and respond to comments and direct messages. Use of live posts and stories as well as using scheduling software for posts to ensure an optimum posting schedule and times. Research audience preferences and discover current trends. Research different demographics and reach them. Follow current trends. Create engaging text, images, and video content via software like Canva. Assist in creating and promoting events. Facebook Ads, Branding, and Automation.

AdvertisingCanvaAttention to DetailSocial Media MeasurementDigital MarketingInstagram Marketing+10