Monica Shukla

Product Manager

Mumbai, Maharashtra, India6 yrs 7 mos experience

Highly StableAI Enabled

Key Highlights

Achieved 50% improvement in product turnaround time.
Led initiatives resulting in 25% YoY revenue growth.
Recognized for innovative customer engagement strategies.

Stackforce AI infers this person is a Product Manager with expertise in Fintech and Telecommunications, focusing on customer experience and product strategy.

Contact

monicashukla06@gmail.com LinkedIn

Skills

Core Skills

Product StrategyMarketingCustomer ExperienceTelecommunicationsBusiness Analysis

Other Skills

AI for Business AnalysisAgile MethodologiesBiomedical DevicesCMS ManagementCampaign PlanningCascading Style Sheets (CSS)CommunicationContent StrategyCreative CommunicationCross-functional CoordinationCustomer InsightsData AnalysisDigital MarketingDigital TransformationEngagement Tracking

About

With over 6 years of cross-industry experience, I specialize in building and scaling digital products that solve real business problems. From launching and roadmapping international Telecom and IoT products to revamping websites for BFSI, I’ve delivered 25–50% efficiency boosts and double-digit engagement growth through data-driven product strategies. I thrive at the intersection of strategy, execution, and customer experience across these domains. Have hands-on experience in Telecom with exposure to 4G, VoLTE, LTE, IoT/M2M - NBIoT, LTE-M, LPWAN and 5G technologies, driving solutions for both B2B and B2C segments. Led network configuration readiness, APN setup, and platform enablement while supporting SaaS and digital rollout initiatives. What I Bring to the Table: 1. Product & Strategy • B2B & B2C Product Strategy and Roadmapping • Agile Product Delivery • Go-to-Market Planning & Execution 2. Customer Experience & UX • UX-Focused Problem Solving • Website Experience Optimization • CMS/Digital Experience Transformation 3. Growth & Marketing • Digital Marketing & SEO • Content Strategy that Drives Engagement & Conversions 4. Domain Expertise & Industry Exposure Hands-on Experience in Telecom, IoT, SaaS and Fintech–BFSI Platforms. I believe great products don’t just solve problems — they tell stories, build trust, and drive value. Let’s connect if you're working on something bold or need a versatile product partner who gets both the “tech” and the “talk.”

Experience

6 yrs 7 mos

Total Experience

2 yrs 3 mos

Average Tenure

2 yrs

Current Experience

Fino payments bank ltd

Product Manager - Marketing

Jun 2024 – Present · 2 yrs · Navi Mumbai, Maharashtra, India · Hybrid

Recognized with the BFSI Marketing & Engagement Awards (2025) for innovative customer engagement - BigCity Promotions.
Driving end-to-end ATL & BTL marketing initiatives including Fino’s GFF 2025 brand presence, campaign planning, creative communication, and engagement tracking to strengthen brand visibility.
Leading Fino Bank’s website – managing updates, design, structure, CMS, and content strategy to enhance scalability, security, and user/customer experience.
Spearheading Fraud Awareness Campaigns, creating customer-first communication strategies to strengthen trust, compliance, and risk awareness across customer segments.
Driving product positioning and customer communication to increase adoption and satisfaction.
Leading product launches and customer experience enhancements for savings products & UPI.
Streamlined internal processes, achieving a 50% improvement in product turnaround time.
Developed marketing strategies that led to a 15% increase in conversion rates.

Product ManagementMarketing StrategyCustomer ExperienceDigital TransformationProduct StrategyMarketing

Jio

Product Manager

May 2021 – Jun 2024 · 3 yrs 1 mo · Navi Mumbai, Maharashtra, India

I successfully led transformative initiatives in international roaming business at Reliance Jio, driving substantial revenue growth, business expansion and operational efficiency. GSMA standards for Telecom and participant of GSM Association community - BCE, WAS, etc.
Product Launch and Roadmap: Led multiple International Roaming product launches such as 4G (LTE & VoLTE), 5G, M2M, NBIoT, WBIoT, achieving a 25% YoY revenue increase
Led B2B expansion of IoT and M2M services, delivering tailored solutions to enterprise clients
Product Pricing & Strategy: Successfully developed and executed product and marketing strategy for the go-to-market, leading to a 20% increase in sales and a 30% increase in customer acquisition within six months
Improved product features based on customer insights, enhancing satisfaction and retention rates.
Collaborated on strategic initiatives for international market expansion, enabling network readiness, technical integrations, and customized GTM plans.
Drove execution across network provisioning, new IR partner onboarding, SIM lifecycle, device onboarding, and backend platform support.
Collaborated with cross-functional teams to streamline processes, leading to a 40% improvement in product rollout efficiency
Created BRDs and PRDs as per requirement and led end-to-end feature delivery with consistent follow-ups to meet the deadlines
Conducted market research, competitor analysis and user experience analysis enhancing product performance

Product ManagementTelecommunicationsIoTMarket ResearchProduct Strategy

Cognizant

Process Executive-S&M

Nov 2019 – May 2021 · 1 yr 6 mos · Navi Mumbai, Maharashtra, India · Hybrid

Experience in Life science project:
Managed international client, requirement gathering and tailored solutions.
Improved overall business performance by analyzing complex datasets, leading to a 20% increase in process efficiency and a 15% reduction in errors
Streamlined data collection processes, enhancing data accuracy by 25% and reducing turnaround times by 30%
Ensured data integrity and compliance while managing database updates and maintenance with meticulous attention to detail.

Data AnalysisRequirement GatheringProcess ImprovementBusiness Analysis