Feb 2025 – Present · 1 yr 4 mos · Delhi, India · Hybrid

Aug 2024 – Present · 1 yr 10 mos · Hybrid

Apr 2024 – Present · 2 yrs 2 mos · Delhi, India · Remote

Sep 2021 – Mar 2024 · 2 yrs 6 mos · Delhi, India · Remote

• Building a mentoring and upskilling platform for students and working professionals
• Target Roles: Product Manager, Data Analyst, Tableau Developer, Database Developer, Entrepreneur, Sales Professional
• Relevant Skills: Python, SAS, Excel, VBA, SQL Server, Tableau, Nexus, Scrum, Kanban, XP
• Focus Areas: Agile, Change management, Operations transformation, Operations planning and control, Strategic cost reduction, Competitive landscape analysis & benchmarking, Process Automation, Sales, Social media communities

Jun 2019 – Jun 2021 · 2 yrs

• Product owner for key offerings under people & organization, business turnaround & transformation, large scale change, and healthcare areas
• P&L responsibility: revenue forecasting, product pricing, managing stakeholder relations and driving commercial negotiations
• Commercialization of sentiment analysis & text mining capabilities in people & organization area for multiple clients:
• multinational banking firm in Canada
• telecommunications leader in Thailand
• engineering & mining firm in South Africa
• biopharmaceutical giant in Switzerland
• multinational IT company in the USA
• Commercialization of social media (LinkedIn & Glassdoor) analytics capabilities in people & organization area for multiple clients:
• risk assurance company in North America
• multinational banking firm in Switzerland
• digital solutions company in France
• advertising agency based in France
• home improvement firm in the USA
• IT cybersecurity company in Sweden
• wastewater utility company in the UK
• engineering & technology firm in Spain
• Responsible for BCG's Social Media Analytics (SMA) & Ready Willing Able (RWA) products (https://www.bcg.com/capabilities/business-transformation/change-management/ready-willing-able-tool)
• Part of the team that created BCG's Automotive Analytics Dashboard (AAD) product in industrial goods area
• Built strong capabilities in Agile: well versed with Scrum & Kanban frameworks (in Product Owner & Agile Leadership roles)
• Built strong capabilities in Data Science: sentiment analysis using NLTK & spaCy, Time series analysis, forecasting with moving average & exponential smoothing
• Well-versed with core concepts in Natural Language Processing such as stemming, tokenization, lemmatization, TF-IDF etc.

Apr 2018 – May 2019 · 1 yr 1 mo

• Conceptualized and evaluated commercial feasibility for a completely new product idea: SME lending (used car sales)
• Among top 5 product ideas shortlisted in annual shark tank which was also pitched to the global product business leadership
• Performed pricing scenario analysis, built cash flow projections and devised strategies for monetization as part of the above pitch
• Responsible for product ownership, roadmap definition, feature prioritization, and usage growth for large, complex web-based platforms
• Acted as single point of contact for such products internally and externally; finalized objectives, key results and scoping
• Managed PMO and pipeline for the product business. Responsible for tracking and reporting of key metrics such as resource utilization, budget, and revenues
• As a hiring manager, responsible for recruitment of new team members and overall performance management of team
• Responsible for driving agile transformation initiatives across multiple product teams by creating a scorecard using Node.js & Tableau for agile effectiveness measurement
• Conducted data and benchmarking analysis for BCG's proprietary products along with managing case work related activities
• Coordinated with clients and product owners to document existing process and intellectual capital to ensure continuity

Aug 2016 – Mar 2018 · 1 yr 7 mos

• Part of the team that created benchmarking of steel plant operations product for organizations of varying sizes across multiple geographies
• Part of the team that created a data repository product for US healthcare provider analytics
• Responsible for client interaction, stakeholder management, product UI/UX design, incorporating client feedback, and QC of deliverables
• Ownership of product roadmap, feature definition, wireframe creation, user journey mapping, and detailed MVP planning
• Led a team of 5 individuals for product business / operational tracking & generating actionable insights using Tableau dashboards
• Direct involvement in coaching & mentoring of junior team members: giving performance feedback and assisting in year end reviews
• Generated buy-in for the product business offerings, created product promotion strategies and built financial models for pricing
• Built strong capabilities in financial research & advisory: passed qualifying exams for investment adviser & research analyst
• Worked with development teams and stakeholders on scoping, feature prioritization, and acted as sole decision maker for releases
• Researched the marketplace for product, identify gaps and generate new ideas to drive growth, customer experience and market share
• Built strong, hands-on capabilities in Tableau desktop, SQL Server, Excel VBA, Alteryx and product management

Oct 2014 – Jul 2016 · 1 yr 9 mos · Gurugram, Haryana, India

• Promoted from Senior Manager to Assistant Vice President for exceptional performance (one of the youngest AVP's in Gurgaon office)
• Authored a research report on omnichannel banking and customer experience
• Worked closely with Business Unit leaders & Regional heads on corporate strategy, process improvement, and cost optimization initiatives
• Led several geographically diverse teams to launch products for productivity improvement, change management, digital banking, and customer experience
• Extensive experience in managing pan-India rollouts of critical analytics & technology interventions with multiple teams
• Tracked & monitored operational risk issues for various business units, reported such events and recommended actions to senior management
• Created process documentation & facilitated workflow modelling, and conducted maturity assessment to highlight areas of improvement
• Identified large scale revenue leakages for the Bank, devised actionable strategies for their prevention and appropriate mitigation
• Managed a health scorecard for evaluating performance of the Bank’s employees on sales and operational parameters

May 2012 – Sep 2014 · 2 yrs 4 mos · Gurugram, Haryana, India

• Joined the Bank from campus as part of the Yes Professional Entrepreneurship Program (Y-PEP) as Senior Manager
• End to end ownership of several critical, high impact and large scale programs across the Bank and its customer base
• Built strong capabilities in analytics using SAS such as credit scoring, k-means & hierarchical clustering, RFM analysis, macro development
• Built strong capabilities in predictive statistical modelling: ANOVA, chi square, linear & logistic regression, hypothesis testing, and decision trees (CART/CHAID)
• Built strong capabilities in capital markets: derivatives, fundamental & technical analysis, option terminologies and trading strategies
• Enabled achievement of incentive-based targets by conceptualizing and executing IPL themed sales campaigns in the Bank
• Identified inefficiencies and potential opportunities in the Bank’s revenue streams, pricing, procurement and cost structures
• Enabled decision making on short-term investment vs long-term growth in niche markets and products for the Bank
• Cross functional experience with multiple teams such as Product, Business, Operations, Risk, Audit, Compliance, HR, and Technology
• Developed short/midterm strategy for risk, product, business, and operations teams including performance management & reviews

Apr 2011 – Jun 2011 · 2 mos · Chennai

• Interned with healthcare insurance payer practice at Cognizant Chennai
• Identified new non-linear opportunities for Cognizant in healthcare area
• Idea for physician pattern variation analysis chosen for implementation
• Was featured amongst top 10 summer intern projects for the year
• Awarded pre placement interview for performance in the internship

May 2008 – May 2010 · 2 yrs

• Worked with clients in the Property & Casualty Insurance domain
• Obtained INS 21 certification in Property & Liability insurance
• Project execution excellence led to long-term, repeat business
• Achieved above average billable utilization rates throughout
• Developed risk insurance coverage & fraud mitigation models
• Created excel charting tools for data visualization & reporting
• Automated several critical workflows using .NET batch jobs

Nov 2006 – May 2008 · 1 yr 6 mos

• Worked with clients in healthcare insurance payer domain
• Passed 2 certifications in American Health Insurance Plans
• Worked on FPA, E&B, and rating projects in healthcare
• Performed configuration control & QC of deliverables
• Single handedly created the automation testing suite
• Awarded special performance incentive (top 5% of cohort)

Oct 2006 – Nov 2006 · 1 mo

• Topper of the Infosys short cycle dot net training program
• Secured highest possible CGPA of 5 out of 5 in the batch